WCCCA
Salary :
$58,052.80 - $76,440.00 Annually Location :
OR 97124, OR Job Type:
Full Time Job Number:
2025-14 Department:
Operations Opening Date:
08/29/2025 Closing Date:
9/30/2025 11:59 PM Pacific
Answer the Call!
Join WCCCA - the second largest primary 9-1-1 Center in Oregon. We provide 9-1-1 emergency communications for over 15 police and fire agencies that serve Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties.
Working for WCCCA means having a stable job environment while being able to serve your community. Working at WCCCA also means having opportunities for advancement. We have several paths employees can take to advance in their careers.
Our Call Takers and Dispatchers are truly the FIRST first responders. Being a first responder is a mindset and for many, a calling. First responder's core values are deeply rooted in dedication, excellence, commitment, respect, partnership building, creativity, resourcefulness and compassion.
All roles at WCCCA come with great benefits and competitive pay. Thorough, on -the-job paid training is provided. If this sounds good to you, apply today!
Duties may include, but are not limited to the following:
Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures. Maintain accurate records of events, written logs and reports of actions taken that may be used in legal proceedings. Use an array of complex references and resources to solve questions, determine appropriate courses of action and provide correct levels and types of service to the public. Record and relay information for police, fire and medical services to the radio dispatchers. Screen and forward phone calls to other County divisions and agencies as appropriate. Use phone and computer simultaneously and monitor multiple computer screens. Identify non-English speakers and quickly and effectively utilize approved interpreters or equipment to aid in communicating. Assist radio dispatchers as requested. Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc. This position is designated as Essential Personnel. Any person reporting for shift must understand that they will be required to perform duties of the position until relieved by a proper authority. Must be able and available to work shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays. Must be able and available for unscheduled and/or mandatory overtime as required. Ensure duties and tasks are conducted in accordance with the Agency Safety Program. Perform other duties as assigned.
What We're Looking For: Willing to work shift work and overtime A track record of honesty and integrity Willingness to learn and accept feedback Ability to keep track of multiple tasks in a fast -paced environment Qualifications:
To move forward in the hiring process, candidates must meet the minimum qualifications. We encourage you to consider your skillset before applying. If you meet the minimum qualifications and believe your skills match up to this role, please complete the application.
High school diploma or GED Typing ability with speed and accuracy No disqualifying criminal history 1 year of customer service experience 1 year of computer data entry and retrieval of information Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying. LICENSING AND CERTIFICATION
Must obtain within 18 months of hire and maintain DPSST Basic Telecommunicator Certification. Must obtain within 18 months of hire and maintain EMD Certification. Must obtain within 18 months of hire and maintain CPR/First Aid/AED Certification. Must obtain within 18 months of hire and maintain LEDS certification. KNOWLEDGE, SKILLS AND ABILITIES:
Communicate clearly and concisely in English over the telephone with a variety of people of various educational, ethnic and social/cultural backgrounds; Able to prioritize complex incidents based on a number of situational variables following established policy; Capable of quickly deciding on an appropriate course of action; Ability to write clearly, accurately, concisely and legibly; Knowledgeable of or the ability to learn CAD functions and commands, , telephone operation, LEDS formats, common police fire and medical terms and operation of basic office machinery. Skill in typing complex alphanumeric data into a computer system with high accuracy and speed; Ability to multitask and retain information over long periods of time. Ability to read, interpret and apply agency standard operating guidelines, administrative directives, and user agency protocols, some of which may change frequently; Ability to read and comprehend complex written material containing technical, legal and medical terminology; Ability to adjust to frequently changing workloads; Ability to adhere to the ethical and legal standards required to achieve and maintain Basic Telecommunicator and Emergency Medical Dispatch certification through the State of Oregon; Ability to participate in mandatory training. Ability to exercise good judgment, common sense and emotional intelligence in accomplishing responsibilities and in interactions with others. Capable of applying a high level of initiative, discretion and judgment in accomplishing assigned tasks; ability to work under stressful and emotional conditions; ability to maintain confidentiality. Ability to establish and maintain effective relationships with those contacted in the course of work. This may include other employees, representatives of other agencies and organizations as well as members of the community. This is an entry level position. This position is non-exempt and represented by a Collective Bargaining Association (CBA). Physical Demands
Sit at a desk or console for extended periods of time; occasionally walk, stand, or stoop; occasionally lift, carry, push, pull, or otherwise move objects weighing up to 10 pounds; use tools or equipment requiring a high degree of dexterity; work for sustained periods of time maintaining concentrated attention to detail; take information from callers who may be excited, abusive, use profanity, are incoherent, drunk or hysterical; must meet all physical standards as set forth by the State of Oregon to include visual acuity, hearing, speaking and basic physical health that provides the stamina to perform the duties of a Call Taker for long periods of time. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Supervision Received/Exercised
This position receives direction and supervision from an Operations Supervisor. This position does not supervise others. Health Insurance WCCCA offers a choice of two medical/vision plans (Regence/BlueCross or Kaiser Permanente) and a choice of three dental plans (Delta Dental, Kaiser Dental or Willamette Dental).
Flexible Spending Accounts ASIFlex is the pre-tax plan administrator. Also called, Section 125 and 129, these programs allow you to use pre-tax dollars to pay for dependent care expenses, medical and dental services, and employee insurance premiums you would normally have to buy with after-tax dollars.
Retirement PERS As a public employer, WCCCA participates in the Public Employees Retirement System (PERS). The Agency will provide the PERS retirement program to eligible employees as provided in Oregon law. The Agency's pickup of the employee contribution for newly eligible employees will begin on the first of the month following 6 months of employment. The Agency will pick up the employee contributions upon hire for employees that are already active PERS members. Deferred Compensation A Section 457 deferred compensation plan is available through Nationwide. This program is voluntary and contributions are at the employee's expense. Employee can contribute to the Deferred Compensation plan the first of the month following hire. WCCCA offers a match of employee contributions up to 1% of the employee's salary after a 6-month waiting period. VEBA WCCCA contributes $50.00 monthly into each benefit eligible employee's VEBA Trust Account. A VEBA account can be used to be reimbursed for medical expenses or for purchasing insurance during retirement.
Time Off Vacation Accrual: Upon completion of 6 months of continuous employment, full-time employees shall be credited with earned vacation leave to date. Part time employees receive prorated vacation accruals. Thereafter, vacation accruals are credited upon completion of each pay period. Vacation will be credited at the following rates: Years of Service / Vacation Hrs Per Month up to 5 years / 8 hours 5 to 10 years / 10 hours 10 to 15 years / 12 hours 15 to 20 years / 14 hours 20 + years / 16 hours
Holiday Accrual: Full-time employees accrue holiday leave at the rate of eight (8) hours per month. Part time employees receive prorated holiday accruals.
Sick Accrual: Full-time employees accrue sick leave at the rate of eight (8) hours per month. Part time employee recevie prorated sick accruals.
Other Insurance/Benefits
Life/AD&D Insurance through Cigna Long Term Disability Insurance through Cigna AFLAC Supplemental Insurance Employee Assistance Program Trauma Coverage Identity Theft Part time employee receive pro-rated benefits. 01
How did you hear about the position?
Facebook Instagram You Tube TikTok Word of Mouth/Referral Government Jobs site Indeed LinkedIn Vehicle Advertising Other
02
Are you able to work at a rapid pace over which you have little control?
Yes No
03
Are you willing to treat all people with respect and dignity?
Yes No
04
Are you willing to be courteous to callers who scream or direct obscene language at you, or callers who are drunk, irrational or confused?
Yes No
05
Are you able to work in an organization whose structure is based on "chain of command" with work closely monitored and work product frequently evaluated and critiqued?
Yes No
06
Are you able and willing to work any shift assigned in a 24-hour a day operation, including working last minute mandatory overtime? (i.e. day, evening, graveyard)
Yes No
07
Describe your understanding of what "working shift work" means. 08
Can you speak English clearly and concisely?
Yes No
09
Can you write English clearly, accurately, concisely and correctly?
Yes No
10
Are you willing to submit to a thorough criminal, personal and employment background investigation?
Yes No
11
Have you ever been convicted of a misdemeanor? Due to the nature of law enforcement work conducted at WCCCA, state and federal law requires WCCCA to consider an applicant's criminal history. Convictions are evaluated for each position, and are not necessarily disqualifying.
Yes No
12
Have you ever been convicted of a felony? Due to the nature of law enforcement work conducted at WCCCA, state and federal law requires WCCCA to consider an applicant's criminal history. Convictions are evaluated for each position, and are not necessarily disqualifying.
Yes No
13
If convicted of a misdemeanor, please list the date and explain the nature of the conviction. 14
If convicted of a felony, please list the date and explain the nature of the conviction. Required Question
$58,052.80 - $76,440.00 Annually Location :
OR 97124, OR Job Type:
Full Time Job Number:
2025-14 Department:
Operations Opening Date:
08/29/2025 Closing Date:
9/30/2025 11:59 PM Pacific
Answer the Call!
Join WCCCA - the second largest primary 9-1-1 Center in Oregon. We provide 9-1-1 emergency communications for over 15 police and fire agencies that serve Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties.
Working for WCCCA means having a stable job environment while being able to serve your community. Working at WCCCA also means having opportunities for advancement. We have several paths employees can take to advance in their careers.
Our Call Takers and Dispatchers are truly the FIRST first responders. Being a first responder is a mindset and for many, a calling. First responder's core values are deeply rooted in dedication, excellence, commitment, respect, partnership building, creativity, resourcefulness and compassion.
All roles at WCCCA come with great benefits and competitive pay. Thorough, on -the-job paid training is provided. If this sounds good to you, apply today!
Duties may include, but are not limited to the following:
Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures. Maintain accurate records of events, written logs and reports of actions taken that may be used in legal proceedings. Use an array of complex references and resources to solve questions, determine appropriate courses of action and provide correct levels and types of service to the public. Record and relay information for police, fire and medical services to the radio dispatchers. Screen and forward phone calls to other County divisions and agencies as appropriate. Use phone and computer simultaneously and monitor multiple computer screens. Identify non-English speakers and quickly and effectively utilize approved interpreters or equipment to aid in communicating. Assist radio dispatchers as requested. Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc. This position is designated as Essential Personnel. Any person reporting for shift must understand that they will be required to perform duties of the position until relieved by a proper authority. Must be able and available to work shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays. Must be able and available for unscheduled and/or mandatory overtime as required. Ensure duties and tasks are conducted in accordance with the Agency Safety Program. Perform other duties as assigned.
What We're Looking For: Willing to work shift work and overtime A track record of honesty and integrity Willingness to learn and accept feedback Ability to keep track of multiple tasks in a fast -paced environment Qualifications:
To move forward in the hiring process, candidates must meet the minimum qualifications. We encourage you to consider your skillset before applying. If you meet the minimum qualifications and believe your skills match up to this role, please complete the application.
High school diploma or GED Typing ability with speed and accuracy No disqualifying criminal history 1 year of customer service experience 1 year of computer data entry and retrieval of information Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying. LICENSING AND CERTIFICATION
Must obtain within 18 months of hire and maintain DPSST Basic Telecommunicator Certification. Must obtain within 18 months of hire and maintain EMD Certification. Must obtain within 18 months of hire and maintain CPR/First Aid/AED Certification. Must obtain within 18 months of hire and maintain LEDS certification. KNOWLEDGE, SKILLS AND ABILITIES:
Communicate clearly and concisely in English over the telephone with a variety of people of various educational, ethnic and social/cultural backgrounds; Able to prioritize complex incidents based on a number of situational variables following established policy; Capable of quickly deciding on an appropriate course of action; Ability to write clearly, accurately, concisely and legibly; Knowledgeable of or the ability to learn CAD functions and commands, , telephone operation, LEDS formats, common police fire and medical terms and operation of basic office machinery. Skill in typing complex alphanumeric data into a computer system with high accuracy and speed; Ability to multitask and retain information over long periods of time. Ability to read, interpret and apply agency standard operating guidelines, administrative directives, and user agency protocols, some of which may change frequently; Ability to read and comprehend complex written material containing technical, legal and medical terminology; Ability to adjust to frequently changing workloads; Ability to adhere to the ethical and legal standards required to achieve and maintain Basic Telecommunicator and Emergency Medical Dispatch certification through the State of Oregon; Ability to participate in mandatory training. Ability to exercise good judgment, common sense and emotional intelligence in accomplishing responsibilities and in interactions with others. Capable of applying a high level of initiative, discretion and judgment in accomplishing assigned tasks; ability to work under stressful and emotional conditions; ability to maintain confidentiality. Ability to establish and maintain effective relationships with those contacted in the course of work. This may include other employees, representatives of other agencies and organizations as well as members of the community. This is an entry level position. This position is non-exempt and represented by a Collective Bargaining Association (CBA). Physical Demands
Sit at a desk or console for extended periods of time; occasionally walk, stand, or stoop; occasionally lift, carry, push, pull, or otherwise move objects weighing up to 10 pounds; use tools or equipment requiring a high degree of dexterity; work for sustained periods of time maintaining concentrated attention to detail; take information from callers who may be excited, abusive, use profanity, are incoherent, drunk or hysterical; must meet all physical standards as set forth by the State of Oregon to include visual acuity, hearing, speaking and basic physical health that provides the stamina to perform the duties of a Call Taker for long periods of time. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Supervision Received/Exercised
This position receives direction and supervision from an Operations Supervisor. This position does not supervise others. Health Insurance WCCCA offers a choice of two medical/vision plans (Regence/BlueCross or Kaiser Permanente) and a choice of three dental plans (Delta Dental, Kaiser Dental or Willamette Dental).
Flexible Spending Accounts ASIFlex is the pre-tax plan administrator. Also called, Section 125 and 129, these programs allow you to use pre-tax dollars to pay for dependent care expenses, medical and dental services, and employee insurance premiums you would normally have to buy with after-tax dollars.
Retirement PERS As a public employer, WCCCA participates in the Public Employees Retirement System (PERS). The Agency will provide the PERS retirement program to eligible employees as provided in Oregon law. The Agency's pickup of the employee contribution for newly eligible employees will begin on the first of the month following 6 months of employment. The Agency will pick up the employee contributions upon hire for employees that are already active PERS members. Deferred Compensation A Section 457 deferred compensation plan is available through Nationwide. This program is voluntary and contributions are at the employee's expense. Employee can contribute to the Deferred Compensation plan the first of the month following hire. WCCCA offers a match of employee contributions up to 1% of the employee's salary after a 6-month waiting period. VEBA WCCCA contributes $50.00 monthly into each benefit eligible employee's VEBA Trust Account. A VEBA account can be used to be reimbursed for medical expenses or for purchasing insurance during retirement.
Time Off Vacation Accrual: Upon completion of 6 months of continuous employment, full-time employees shall be credited with earned vacation leave to date. Part time employees receive prorated vacation accruals. Thereafter, vacation accruals are credited upon completion of each pay period. Vacation will be credited at the following rates: Years of Service / Vacation Hrs Per Month up to 5 years / 8 hours 5 to 10 years / 10 hours 10 to 15 years / 12 hours 15 to 20 years / 14 hours 20 + years / 16 hours
Holiday Accrual: Full-time employees accrue holiday leave at the rate of eight (8) hours per month. Part time employees receive prorated holiday accruals.
Sick Accrual: Full-time employees accrue sick leave at the rate of eight (8) hours per month. Part time employee recevie prorated sick accruals.
Other Insurance/Benefits
Life/AD&D Insurance through Cigna Long Term Disability Insurance through Cigna AFLAC Supplemental Insurance Employee Assistance Program Trauma Coverage Identity Theft Part time employee receive pro-rated benefits. 01
How did you hear about the position?
Facebook Instagram You Tube TikTok Word of Mouth/Referral Government Jobs site Indeed LinkedIn Vehicle Advertising Other
02
Are you able to work at a rapid pace over which you have little control?
Yes No
03
Are you willing to treat all people with respect and dignity?
Yes No
04
Are you willing to be courteous to callers who scream or direct obscene language at you, or callers who are drunk, irrational or confused?
Yes No
05
Are you able to work in an organization whose structure is based on "chain of command" with work closely monitored and work product frequently evaluated and critiqued?
Yes No
06
Are you able and willing to work any shift assigned in a 24-hour a day operation, including working last minute mandatory overtime? (i.e. day, evening, graveyard)
Yes No
07
Describe your understanding of what "working shift work" means. 08
Can you speak English clearly and concisely?
Yes No
09
Can you write English clearly, accurately, concisely and correctly?
Yes No
10
Are you willing to submit to a thorough criminal, personal and employment background investigation?
Yes No
11
Have you ever been convicted of a misdemeanor? Due to the nature of law enforcement work conducted at WCCCA, state and federal law requires WCCCA to consider an applicant's criminal history. Convictions are evaluated for each position, and are not necessarily disqualifying.
Yes No
12
Have you ever been convicted of a felony? Due to the nature of law enforcement work conducted at WCCCA, state and federal law requires WCCCA to consider an applicant's criminal history. Convictions are evaluated for each position, and are not necessarily disqualifying.
Yes No
13
If convicted of a misdemeanor, please list the date and explain the nature of the conviction. 14
If convicted of a felony, please list the date and explain the nature of the conviction. Required Question