Government Jobs
Utility Billing Specialist
The Utility Billing Specialist is the City's primary point of contact for utility billing services. This position handles the utility billing function, processes meter readings, issues bills, initiates or terminates water service, accepts payments, resolves complaints and processes delinquent balances. Scope of Impact: The duties and responsibilities of this job are performed with latitude for independent judgment in accordance with Department and City policies, Federal, State and Local regulations and are based on detailed knowledge of Department operations. Work is subject to periodic review by the supervisor, who provides input on and approval of recommendations, and discusses assignments, priorities, and work. Essential Functions
Interacts with Edina residents and businesses on utility billing set-up and questions. Provides general account information; Establishes new water accounts; Connects and disconnects water service; Researches customer billings; Investigates customer complaints and refers to the appropriate individual; Analyzes account information and resolves questions on the account; Updates and corrects information in the database, including new and existing customer accounts, meter information and billing information. Handles utility bill and payments Performs complex reconciling of accounts and transactions; Coordinates with Public Works to ensure timely readings and billings and to determine if changes or adjustments need to be made to accounts; Enters meter readings into the utility billing system; Accepts payments and applies to accounts; Investigates unpaid closing statements and attempts collection; Processes and adjusts exception accounts requiring manual intervention; Updates utility rate changes in the system Administers the winter quarter average process. Perform daily and monthly balancing of the Utility Billing system. Complete and run the monthly UB analysis report. (e.g., gallons of water billed) Assist in quarterly financial report
UB Routinely tests utility billing software when system updates are made. If software issues arise, investigate and pursue resolution with system vendor and its support team. Utility billing software liaison and process improvements. Serves as utility billing point of contact and provides guidance to Utility Billing Support Specialist. Ensures daily coverage of utility billing during city hall business hours and all calls and emails are provided a response within 24 hours. Serves as liaison between city and utility billing third party vendors. Produces reports, letters, memos, and other correspondence to utility customers and City staff. Updates utility billing communications routinely via the City's website, letters, and Invoice Cloud. Administers the delinquent utility bill annual process and enforces policies and procedures for certification of unpaid bills to Hennepin County. Lead the Utility Billing audit as needed Assist in annual audit preparations for matters related to UB. Backup for daily lockbox and other Utility payments Review and update internal finance processes. Opens daily mail, scans, and distributes. Performs other duties as assigned. Qualifications
Minimum Qualifications: Completion of High School Diploma or GED; AND Two years of billing or accounting experience Desired Qualifications: Post-secondary education in accounting or a related field is desirable. Previous experience in utility billing is desirable. Supplemental Information
Knowledge, Skills and Abilities Desirable for Successful Job Performance: Knowledge of utility billing policies and procedures; Knowledge of accounting procedures; Knowledge of and ability to use computer programs including Windows, Microsoft applications, as well as various accounting related software; Ability to learn and use the City's utility billing and other software applications; Ability to handle frequent interruptions and phone calls; The ability to work independently to prioritize work requests; Ability to provide leadership and direction to staff; The ability to communicate effectively verbally and in writing, as well as tactfully and courteously with the public, City and Department staff. Physical and Mental Requirements: Data entry and report preparation will at times require extended use of a keyboard. There are frequent interruptions with customers calling about utility issues. Working Conditions: Most work is performed in a normal office environment. The job may involve dealing with and calming individuals who are emotionally charged over an issue. Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City retains the discretion to add duties or change the duties of this job at any time.
The Utility Billing Specialist is the City's primary point of contact for utility billing services. This position handles the utility billing function, processes meter readings, issues bills, initiates or terminates water service, accepts payments, resolves complaints and processes delinquent balances. Scope of Impact: The duties and responsibilities of this job are performed with latitude for independent judgment in accordance with Department and City policies, Federal, State and Local regulations and are based on detailed knowledge of Department operations. Work is subject to periodic review by the supervisor, who provides input on and approval of recommendations, and discusses assignments, priorities, and work. Essential Functions
Interacts with Edina residents and businesses on utility billing set-up and questions. Provides general account information; Establishes new water accounts; Connects and disconnects water service; Researches customer billings; Investigates customer complaints and refers to the appropriate individual; Analyzes account information and resolves questions on the account; Updates and corrects information in the database, including new and existing customer accounts, meter information and billing information. Handles utility bill and payments Performs complex reconciling of accounts and transactions; Coordinates with Public Works to ensure timely readings and billings and to determine if changes or adjustments need to be made to accounts; Enters meter readings into the utility billing system; Accepts payments and applies to accounts; Investigates unpaid closing statements and attempts collection; Processes and adjusts exception accounts requiring manual intervention; Updates utility rate changes in the system Administers the winter quarter average process. Perform daily and monthly balancing of the Utility Billing system. Complete and run the monthly UB analysis report. (e.g., gallons of water billed) Assist in quarterly financial report
UB Routinely tests utility billing software when system updates are made. If software issues arise, investigate and pursue resolution with system vendor and its support team. Utility billing software liaison and process improvements. Serves as utility billing point of contact and provides guidance to Utility Billing Support Specialist. Ensures daily coverage of utility billing during city hall business hours and all calls and emails are provided a response within 24 hours. Serves as liaison between city and utility billing third party vendors. Produces reports, letters, memos, and other correspondence to utility customers and City staff. Updates utility billing communications routinely via the City's website, letters, and Invoice Cloud. Administers the delinquent utility bill annual process and enforces policies and procedures for certification of unpaid bills to Hennepin County. Lead the Utility Billing audit as needed Assist in annual audit preparations for matters related to UB. Backup for daily lockbox and other Utility payments Review and update internal finance processes. Opens daily mail, scans, and distributes. Performs other duties as assigned. Qualifications
Minimum Qualifications: Completion of High School Diploma or GED; AND Two years of billing or accounting experience Desired Qualifications: Post-secondary education in accounting or a related field is desirable. Previous experience in utility billing is desirable. Supplemental Information
Knowledge, Skills and Abilities Desirable for Successful Job Performance: Knowledge of utility billing policies and procedures; Knowledge of accounting procedures; Knowledge of and ability to use computer programs including Windows, Microsoft applications, as well as various accounting related software; Ability to learn and use the City's utility billing and other software applications; Ability to handle frequent interruptions and phone calls; The ability to work independently to prioritize work requests; Ability to provide leadership and direction to staff; The ability to communicate effectively verbally and in writing, as well as tactfully and courteously with the public, City and Department staff. Physical and Mental Requirements: Data entry and report preparation will at times require extended use of a keyboard. There are frequent interruptions with customers calling about utility issues. Working Conditions: Most work is performed in a normal office environment. The job may involve dealing with and calming individuals who are emotionally charged over an issue. Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City retains the discretion to add duties or change the duties of this job at any time.