American Golf
Golf Shop Assistant PT - Whittier Narrows GC
American Golf, Rosemead, California, United States, 91770
Golf Shop Assistant
The Golf Shop Assistant is responsible for providing excellent customer service to members and guests. Golf Shop Assistants play an intricate part of the success of the Pro Shop and help overall tracking of golf play. Responsibilities include: Checking members and guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards Utilizing tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy Maintaining the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day Handling member/guest service issues in a prompt and effective manner May provide leadership in the absence of the Golf Shop Supervisor by interviewing, training, scheduling, evaluating performance and providing disciplinary action as necessary for other Golf Shop Assistants, implementing new processes and procedures as directed by management Maintaining a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment Ensuring service continuity in the pro shop by maintaining a flexible work schedule Assisting the General Manager in the delivery of staff meetings Implementing and supporting all AGC initiatives and programs as requested by management Other duties may be assigned by management Qualifications include: Basic math skills, the ability to write and communicate clearly required Experience handling customer service issues, cash and credit card transactions Education: High school diploma or GED Skills/Abilities/Personal Characteristics: Flexibility Verbal and Written Communication Basic Math Customer Service Resolve Conflict Teamwork Friendliness Energy Level Thoroughness Efficiency Working Conditions: Days and hours of work vary by schedule and business needs. Evening, weekend, and holiday work will be required. While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.
The Golf Shop Assistant is responsible for providing excellent customer service to members and guests. Golf Shop Assistants play an intricate part of the success of the Pro Shop and help overall tracking of golf play. Responsibilities include: Checking members and guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards Utilizing tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy Maintaining the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day Handling member/guest service issues in a prompt and effective manner May provide leadership in the absence of the Golf Shop Supervisor by interviewing, training, scheduling, evaluating performance and providing disciplinary action as necessary for other Golf Shop Assistants, implementing new processes and procedures as directed by management Maintaining a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment Ensuring service continuity in the pro shop by maintaining a flexible work schedule Assisting the General Manager in the delivery of staff meetings Implementing and supporting all AGC initiatives and programs as requested by management Other duties may be assigned by management Qualifications include: Basic math skills, the ability to write and communicate clearly required Experience handling customer service issues, cash and credit card transactions Education: High school diploma or GED Skills/Abilities/Personal Characteristics: Flexibility Verbal and Written Communication Basic Math Customer Service Resolve Conflict Teamwork Friendliness Energy Level Thoroughness Efficiency Working Conditions: Days and hours of work vary by schedule and business needs. Evening, weekend, and holiday work will be required. While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.