Government Jobs
Tourism Information Counselor 1 WAE
Government Jobs, Baton Rouge, Louisiana, United States, 70801
Tour Guide At State Capitol Welcome Center
This is a part-time position located at the State Capitol Welcome Center in Baton Rouge, LA. Provides visitor information to the traveling public, answers questions, provides directions, information not always limited to tourism information. Participates in required training. Computer skills essential. Foreign language skills absolutely a plus. Friendly, outgoing, knowledgeable about Louisiana history, and architecture. Additionally, tour guides are expected to be able to manage tour groups as large as 120 students and must be proficient public speaker. This position requires an independent worker who can make real time decisions to facilitate good group experiences. Available weekends. At least one year of customer service required. This position is a part-time WAE position and will generally be scheduled between 16-20 per week. The Louisiana Office of Tourism's vision is to market and promote the brand of Feed Your Soul showcasing Louisiana as a travel destination, increasing revenue generated by the tourism industry and contributing to the economic impact of tourism in all 64 parishes. The Office of Tourism partners with tourism professionals and industry stakeholders in private and public sectors to extend and enhance their efforts to reach domestic and international consumers and travel trade. Minimum Qualifications: No training or experience required. Job Specification: The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties and Other Information: Job Duties: Gives innovative and engaging tours of the State Capitol and capitol grounds to school groups, dignitaries, and all manner of visitors. Meets and greets the general traveling public, welcoming them to Louisiana. Provides general and detailed information (including directions) on attractions, tours, restaurants, parks, museums, events, and other places of interest to visitors of Louisiana. Offers and distributes maps and brochures to visitors and makes sure all brochure racks are well stocked. Works with other travel counselors and supervisors to secure reliable information on current activities, festivals, attractions, lodging, restaurants, and other tourism related businesses, and to generally increase knowledge of the state. Works with others travel counselors and the supervisor to continually compile, file, and update reference materials, and utilizes the internet responsibly in order to increase the resources available to find answers to visitors' unusual questions. Attends and participates in job safety training, position and center specific training, and other courses that may be required or recommended, including but not limited to: customer service, harassment, blood borne pathogens, and driver safety. Receives requests for State Capitol tours by email and phone. Schedules tours in Outlook and desk calendar. Must demonstrate and utilize advanced computer skills and knowledge of a wide range of general and proprietary software, Office Suite, Outlook (word processing, spreadsheet, electronic mail, and others) usage of a wide variety of online forms and internet portals. Must demonstrate and exemplify responsible usage of the internet. Must be able to work a flexible schedule, including weekends and holidays, evenings, and be accessible/available in an emergency. Position-Specific Details: Appointment Type:
This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12 month period. Starting Hourly Pay varies, depending on experience. Work Schedule:
The State Capitol Welcome Center is open to the public from 8:00 AM - 4:30 PM, Monday-Sunday. This position may be required to work weekends/evenings. How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. For further information about this vacancy contact: Pacee Wallace Department of Culture, Recreation, & Tourism 1051 N. 3rd Street Baton Rouge, LA 70802 Phone: 225-342-8202 Email: pwallace@crt.la.gov
This is a part-time position located at the State Capitol Welcome Center in Baton Rouge, LA. Provides visitor information to the traveling public, answers questions, provides directions, information not always limited to tourism information. Participates in required training. Computer skills essential. Foreign language skills absolutely a plus. Friendly, outgoing, knowledgeable about Louisiana history, and architecture. Additionally, tour guides are expected to be able to manage tour groups as large as 120 students and must be proficient public speaker. This position requires an independent worker who can make real time decisions to facilitate good group experiences. Available weekends. At least one year of customer service required. This position is a part-time WAE position and will generally be scheduled between 16-20 per week. The Louisiana Office of Tourism's vision is to market and promote the brand of Feed Your Soul showcasing Louisiana as a travel destination, increasing revenue generated by the tourism industry and contributing to the economic impact of tourism in all 64 parishes. The Office of Tourism partners with tourism professionals and industry stakeholders in private and public sectors to extend and enhance their efforts to reach domestic and international consumers and travel trade. Minimum Qualifications: No training or experience required. Job Specification: The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties and Other Information: Job Duties: Gives innovative and engaging tours of the State Capitol and capitol grounds to school groups, dignitaries, and all manner of visitors. Meets and greets the general traveling public, welcoming them to Louisiana. Provides general and detailed information (including directions) on attractions, tours, restaurants, parks, museums, events, and other places of interest to visitors of Louisiana. Offers and distributes maps and brochures to visitors and makes sure all brochure racks are well stocked. Works with other travel counselors and supervisors to secure reliable information on current activities, festivals, attractions, lodging, restaurants, and other tourism related businesses, and to generally increase knowledge of the state. Works with others travel counselors and the supervisor to continually compile, file, and update reference materials, and utilizes the internet responsibly in order to increase the resources available to find answers to visitors' unusual questions. Attends and participates in job safety training, position and center specific training, and other courses that may be required or recommended, including but not limited to: customer service, harassment, blood borne pathogens, and driver safety. Receives requests for State Capitol tours by email and phone. Schedules tours in Outlook and desk calendar. Must demonstrate and utilize advanced computer skills and knowledge of a wide range of general and proprietary software, Office Suite, Outlook (word processing, spreadsheet, electronic mail, and others) usage of a wide variety of online forms and internet portals. Must demonstrate and exemplify responsible usage of the internet. Must be able to work a flexible schedule, including weekends and holidays, evenings, and be accessible/available in an emergency. Position-Specific Details: Appointment Type:
This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12 month period. Starting Hourly Pay varies, depending on experience. Work Schedule:
The State Capitol Welcome Center is open to the public from 8:00 AM - 4:30 PM, Monday-Sunday. This position may be required to work weekends/evenings. How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. For further information about this vacancy contact: Pacee Wallace Department of Culture, Recreation, & Tourism 1051 N. 3rd Street Baton Rouge, LA 70802 Phone: 225-342-8202 Email: pwallace@crt.la.gov