City of Katy
Emergency Communications Specialist
Receives phone calls and lobby visitors, and dispatches emergency and non-emergency police, fire, and medic personnel. Maintains records of calls and performs data entry tasks. Shift work required. Essential duties and responsibilities include: Act as point of contact for the general public. Assists citizens in need by gathering information using multi-channel phone systems, including TDD and other communications equipment, 9-1-1 and non-emergency lines for Police, Fire, and Medical calls. Organizes calls, personnel and other resources through computer-aided dispatch. Provides Police, Fire, and Medical dispatch to personnel based on needs and requests. Verifies, records, and relays information from Police, Fire, and Medical personnel in computer system and other records. Operates local, state and nationwide computer systems, including SETCIC. TLETS/NLETS by departmental policy, law, or other directives. Enters, clears, and cancels all NCIC/TCIC entries. Warrant entries, clears, and cancels. Out booking subjects from jail including cash payments and bonds. Assists citizens with animal control, public works, and parks departments after hours and dispatching appropriate personnel when necessary. Performs other duties as required. Minimum qualifications: High school diploma or equivalent; AND some previous work experience preferred; OR an equivalent combination of education, training, and experience. Knowledge of: Department policies and procedures, Local geography, street names, and City boundaries, General office procedures and practices. Skill in: Maintaining composure in emergency situations, Recording and organizing data, Establishing and maintaining effective working relationships, Listening and communicating clearly, both verbally and in writing, Prioritize and complete multiple tasks simultaneously. License and certification requirements: TCOLE Telecommunicator License, within 6 months of employment, Emergency Medical Dispatch (EMD) certification, within 6 months of employment, Emergency Fire Dispatch (EFD) certification, within 6 months of employment, CPR Certification, within 6 months of employment, NCIC/TCIC certification, within 6 months of employment. Physical demands and working environment: Work is performed in a standard office/communications center environment. The City of Katy is committed to compliance with the Americans with Disabilities and Amendments Act and is an Equal Opportunity Employer.
Receives phone calls and lobby visitors, and dispatches emergency and non-emergency police, fire, and medic personnel. Maintains records of calls and performs data entry tasks. Shift work required. Essential duties and responsibilities include: Act as point of contact for the general public. Assists citizens in need by gathering information using multi-channel phone systems, including TDD and other communications equipment, 9-1-1 and non-emergency lines for Police, Fire, and Medical calls. Organizes calls, personnel and other resources through computer-aided dispatch. Provides Police, Fire, and Medical dispatch to personnel based on needs and requests. Verifies, records, and relays information from Police, Fire, and Medical personnel in computer system and other records. Operates local, state and nationwide computer systems, including SETCIC. TLETS/NLETS by departmental policy, law, or other directives. Enters, clears, and cancels all NCIC/TCIC entries. Warrant entries, clears, and cancels. Out booking subjects from jail including cash payments and bonds. Assists citizens with animal control, public works, and parks departments after hours and dispatching appropriate personnel when necessary. Performs other duties as required. Minimum qualifications: High school diploma or equivalent; AND some previous work experience preferred; OR an equivalent combination of education, training, and experience. Knowledge of: Department policies and procedures, Local geography, street names, and City boundaries, General office procedures and practices. Skill in: Maintaining composure in emergency situations, Recording and organizing data, Establishing and maintaining effective working relationships, Listening and communicating clearly, both verbally and in writing, Prioritize and complete multiple tasks simultaneously. License and certification requirements: TCOLE Telecommunicator License, within 6 months of employment, Emergency Medical Dispatch (EMD) certification, within 6 months of employment, Emergency Fire Dispatch (EFD) certification, within 6 months of employment, CPR Certification, within 6 months of employment, NCIC/TCIC certification, within 6 months of employment. Physical demands and working environment: Work is performed in a standard office/communications center environment. The City of Katy is committed to compliance with the Americans with Disabilities and Amendments Act and is an Equal Opportunity Employer.