AllTech Services
Contact Center Lead
Take Charge in Sterling, VA
At AllTech Services, the Contact Center is the nerve center of our operations
every customer call, every technician dispatch, every opportunity for service excellence runs through this team. We're looking for a Contact Center Lead to help guide our customer service and dispatch operations, ensuring every interaction reflects our CARE values: Curiosity, Ambition, Responsibility, and Empathy. This isn't a back-office position
it's a chance to make an impact every day by supporting your team, optimizing workflows, and leveraging technology to deliver exceptional service. Your Role with CARE
Curiosity
Embrace Innovation Use and champion emerging technologies
from advanced CRMs to AI-enhanced call and dispatch tools
to make processes smarter and faster. Ambition
Set the Pace Support the team in hitting and exceeding KPIs, coach reps to grow in their roles, and keep operations running at peak performance. Responsibility
Own the Flow Coordinate schedules, monitor calls, and keep dispatch operations moving smoothly across Northern Virginia and Loudoun County. Empathy
Lead by Example Build strong relationships with your team and ensure every customer feels heard, respected, and valued during every interaction. What It Takes to Succeed Experience in a contact center, dispatch, or customer service environment, ideally in HVAC, plumbing, or other trades. Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting. Confidence in using modern technology such as CRM platforms, VoIP systems, and automation tools. A proactive, solutions-focused mindset with the ability to support team members effectively. A drive to grow your leadership skills and advance within the company. What's In It for You Competitive pay with performance-based incentives. Medical, dental, and vision insurance. Disability and life insurance coverage. 401(k) with company match. Paid time off, holidays, and sick leave. Career development opportunities, including leadership training. A family-driven culture that celebrates Curiosity, Ambition, Responsibility, and Empathy. Step Up and Lead If you're ready to take the next step in your career and lead from the front in a high-energy, tech-forward environment, apply today and start building a career that works for you.
Take Charge in Sterling, VA
At AllTech Services, the Contact Center is the nerve center of our operations
every customer call, every technician dispatch, every opportunity for service excellence runs through this team. We're looking for a Contact Center Lead to help guide our customer service and dispatch operations, ensuring every interaction reflects our CARE values: Curiosity, Ambition, Responsibility, and Empathy. This isn't a back-office position
it's a chance to make an impact every day by supporting your team, optimizing workflows, and leveraging technology to deliver exceptional service. Your Role with CARE
Curiosity
Embrace Innovation Use and champion emerging technologies
from advanced CRMs to AI-enhanced call and dispatch tools
to make processes smarter and faster. Ambition
Set the Pace Support the team in hitting and exceeding KPIs, coach reps to grow in their roles, and keep operations running at peak performance. Responsibility
Own the Flow Coordinate schedules, monitor calls, and keep dispatch operations moving smoothly across Northern Virginia and Loudoun County. Empathy
Lead by Example Build strong relationships with your team and ensure every customer feels heard, respected, and valued during every interaction. What It Takes to Succeed Experience in a contact center, dispatch, or customer service environment, ideally in HVAC, plumbing, or other trades. Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting. Confidence in using modern technology such as CRM platforms, VoIP systems, and automation tools. A proactive, solutions-focused mindset with the ability to support team members effectively. A drive to grow your leadership skills and advance within the company. What's In It for You Competitive pay with performance-based incentives. Medical, dental, and vision insurance. Disability and life insurance coverage. 401(k) with company match. Paid time off, holidays, and sick leave. Career development opportunities, including leadership training. A family-driven culture that celebrates Curiosity, Ambition, Responsibility, and Empathy. Step Up and Lead If you're ready to take the next step in your career and lead from the front in a high-energy, tech-forward environment, apply today and start building a career that works for you.