Insight Global
Customer Service Agents - Tier I
Insight Global is seeking Customer Service Agents - Tier I to join a Customer Care Center supporting a government client. This role is ideal for individuals passionate about delivering exceptional service and support to users in a fast-paced, dynamic environment. As the first point of contact, you'll be the voice of support for state employees and affiliated users, helping resolve issues and ensuring a smooth technology experience. Your empathy, patience, and professionalism will set the tone for every interaction as the customer service team taking troubleshooting calls. We can pay anywhere from $15-20/hour depending on your experience. Key Responsibilities: Provide friendly and efficient support via calls, chats, and emails, ensuring every user feels heard and helped. Troubleshoot basic technical issues related to hardware, software, networks, and applications, always with a customer-first mindset. Log all service requests and incidents accurately in the ticketing system, keeping users informed throughout the process. Escalate complex issues to Tier 2/3 teams while maintaining ownership and follow-up to ensure resolution. Use knowledge base articles and standard procedures to guide users effectively. Deliver consistent, high-quality customer service, even under pressure. Adapt communication style to support users with varying levels of technical understanding. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
Insight Global is seeking Customer Service Agents - Tier I to join a Customer Care Center supporting a government client. This role is ideal for individuals passionate about delivering exceptional service and support to users in a fast-paced, dynamic environment. As the first point of contact, you'll be the voice of support for state employees and affiliated users, helping resolve issues and ensuring a smooth technology experience. Your empathy, patience, and professionalism will set the tone for every interaction as the customer service team taking troubleshooting calls. We can pay anywhere from $15-20/hour depending on your experience. Key Responsibilities: Provide friendly and efficient support via calls, chats, and emails, ensuring every user feels heard and helped. Troubleshoot basic technical issues related to hardware, software, networks, and applications, always with a customer-first mindset. Log all service requests and incidents accurately in the ticketing system, keeping users informed throughout the process. Escalate complex issues to Tier 2/3 teams while maintaining ownership and follow-up to ensure resolution. Use knowledge base articles and standard procedures to guide users effectively. Deliver consistent, high-quality customer service, even under pressure. Adapt communication style to support users with varying levels of technical understanding. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.