Bruker
Service Administrator
New full time on-site opportunity based in Billerica MA for a Service Administrator to assist the Bruker BioSpin Director of Field Service Operations with daily administrative tasks and customer communication. Responsibilities include: Daily coordination with BBIO Service and Lifecycle Support (SLS) Management, Field Service Engineers, Logistics, Factory Team colleagues and customers on various assigned tasks. Facilitating incoming movement and return shipment of parts, ensuring that all proper authorizations are completed. Assisting with monthly financial forecasts and end of month performance reporting requirements. Monitoring and distributing Point Of No Return information for upcoming deliveries / orders. Assisting SLS AMER team with RMA / SFDC data entry and tracking of billable opportunities. Distributing New Order delivery information to corresponding members of local Service team. Monitoring late deliveries and back orders. Coordinating with internal departments to obtain information needed for accurate response to customer and field service engineer inquiries. Monitoring the maintenance of customer service databases by/from entered cases information and equipment data. Maintaining and updating service reports and installation acceptance records. Building and maintaining a working knowledge of Bruker BioSpin products, sales promotions, and order processes. Providing additional BBIO SLS administrative support as required for service operation needs. Performing other duties and projects assigned. Qualifications include: High school diploma or equivalent education. College level courses in business or technical field preferred. Minimum of 5 years customer service support, order processing, and highly accurate data entry experience, preferably within a global life sciences work environment that provides technical, scientific, and/or engineering products. MS Office proficiency and strong working knowledge of SAP, Salesforce. Excellent customer communication focus with ability to reliably respond to inquiries, communicate and interact with colleagues and customers in a timely and professional manner. Excellent organizational skills with ability to prioritize, multi-task, follow through, escalate concerns for problem-solving assistance, work independently and as a team in a customer-focused global work environment. Strong verbal, written, communication and presentation skills with oral and written fluency in English language required. Ability to work cross-organizationally with Service, Sales, CX/CO, Operations, and Logistics teams. Ability to develop and maintain positive, strong business relationships with customers and internal team members. An outgoing and friendly personality with a high degree of personal integrity. Ability to lift 50 lbs., sit, and stand for long periods of time. Ability to satisfactorily complete position training requirements. Valid Driver License in good standing issued by resident state and reliable transportation required. U.S. Citizenship or U.S. Permanent Resident status required. May be required to pass security clearance investigation. At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $44,100 and $76,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more. Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
New full time on-site opportunity based in Billerica MA for a Service Administrator to assist the Bruker BioSpin Director of Field Service Operations with daily administrative tasks and customer communication. Responsibilities include: Daily coordination with BBIO Service and Lifecycle Support (SLS) Management, Field Service Engineers, Logistics, Factory Team colleagues and customers on various assigned tasks. Facilitating incoming movement and return shipment of parts, ensuring that all proper authorizations are completed. Assisting with monthly financial forecasts and end of month performance reporting requirements. Monitoring and distributing Point Of No Return information for upcoming deliveries / orders. Assisting SLS AMER team with RMA / SFDC data entry and tracking of billable opportunities. Distributing New Order delivery information to corresponding members of local Service team. Monitoring late deliveries and back orders. Coordinating with internal departments to obtain information needed for accurate response to customer and field service engineer inquiries. Monitoring the maintenance of customer service databases by/from entered cases information and equipment data. Maintaining and updating service reports and installation acceptance records. Building and maintaining a working knowledge of Bruker BioSpin products, sales promotions, and order processes. Providing additional BBIO SLS administrative support as required for service operation needs. Performing other duties and projects assigned. Qualifications include: High school diploma or equivalent education. College level courses in business or technical field preferred. Minimum of 5 years customer service support, order processing, and highly accurate data entry experience, preferably within a global life sciences work environment that provides technical, scientific, and/or engineering products. MS Office proficiency and strong working knowledge of SAP, Salesforce. Excellent customer communication focus with ability to reliably respond to inquiries, communicate and interact with colleagues and customers in a timely and professional manner. Excellent organizational skills with ability to prioritize, multi-task, follow through, escalate concerns for problem-solving assistance, work independently and as a team in a customer-focused global work environment. Strong verbal, written, communication and presentation skills with oral and written fluency in English language required. Ability to work cross-organizationally with Service, Sales, CX/CO, Operations, and Logistics teams. Ability to develop and maintain positive, strong business relationships with customers and internal team members. An outgoing and friendly personality with a high degree of personal integrity. Ability to lift 50 lbs., sit, and stand for long periods of time. Ability to satisfactorily complete position training requirements. Valid Driver License in good standing issued by resident state and reliable transportation required. U.S. Citizenship or U.S. Permanent Resident status required. May be required to pass security clearance investigation. At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $44,100 and $76,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more. Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.