Eurofins
Client Relationship Specialist - Eurofins Built Environment Testing Marlton, NJ
Eurofins, Marlton, New Jersey, United States, 08053
Client Relationship Specialist - Eurofins Built Environment Testing
Marlton, NJ
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description
The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience and performing tasks within the various login departments. Essential Duties and Responsibilities: Manage all onsite inbound and outbound client communications via telephone and/or email in a timely, solutions-oriented manner. Monitor, record, and follow up with all voicemail communications and follow up with inquiries or concerns accordingly Attend front desk at all times to advise walk-in clients about service information and project preparation. Maintain a constant overview of projects in all onsite testing departments that need login or client communication. Unpack shipments and document receipt of sample as needed. Update client and project data records in LIMS and CRM software systems. Collaborate with laboratory/operations personnel to resolve client inquiries, improve processes, and deliver results in a timely manner as required by each client. Ability to assist with all onsite administrative tasks as necessary. Qualifications
Basic Minimum Qualifications: HS Diploma or equivalent Customer service experience, food industry service preferred Strong computer skills (Office suite, Adobe PDF, CRM) Excellent written and verbal communication skills Performs well under pressure; thrives in a fast-paced environment Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Ideal candidates will also possess the following skills: Active listening Client-focus Prioritization and on-time execution of tasks Process improvement Problem-solving and solution orientation Demonstrated ability to sell solutions by active listening Strong interpersonal skills (people, social, emotional intelligence) Proactivity Team player who can self-motivate Growth mindset Additional Information
Requirements: Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Work schedule: Full-time Monday
Friday day shift. Candidates located within commutable distance of our Marlton, NJ laboratory are encouraged to apply. Salary Range: $21-24/hr Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. Eurofins companies are committed to supporting your career development. Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Marlton, NJ
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description
The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience and performing tasks within the various login departments. Essential Duties and Responsibilities: Manage all onsite inbound and outbound client communications via telephone and/or email in a timely, solutions-oriented manner. Monitor, record, and follow up with all voicemail communications and follow up with inquiries or concerns accordingly Attend front desk at all times to advise walk-in clients about service information and project preparation. Maintain a constant overview of projects in all onsite testing departments that need login or client communication. Unpack shipments and document receipt of sample as needed. Update client and project data records in LIMS and CRM software systems. Collaborate with laboratory/operations personnel to resolve client inquiries, improve processes, and deliver results in a timely manner as required by each client. Ability to assist with all onsite administrative tasks as necessary. Qualifications
Basic Minimum Qualifications: HS Diploma or equivalent Customer service experience, food industry service preferred Strong computer skills (Office suite, Adobe PDF, CRM) Excellent written and verbal communication skills Performs well under pressure; thrives in a fast-paced environment Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Ideal candidates will also possess the following skills: Active listening Client-focus Prioritization and on-time execution of tasks Process improvement Problem-solving and solution orientation Demonstrated ability to sell solutions by active listening Strong interpersonal skills (people, social, emotional intelligence) Proactivity Team player who can self-motivate Growth mindset Additional Information
Requirements: Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Work schedule: Full-time Monday
Friday day shift. Candidates located within commutable distance of our Marlton, NJ laboratory are encouraged to apply. Salary Range: $21-24/hr Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. Eurofins companies are committed to supporting your career development. Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!