Medical University of South Carolina
MUSC Patient Access Representative (West Ashley)
Medical University of South Carolina, Charleston, South Carolina, United States, 29401
MUSC Patient Access Representative (West Ashley)
Charleston, South Carolina To provide constant and efficient operations of the physician medical office. Duties to include scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. University Medical Associates (UMA) Only Employees and Financials Employee Regular CC001992 UMA AMB MULT West Campus Multi Specialty CC Hourly Health-20 40 Day (United States of America) Greets and welcomes patients and families in person or via telephone when applicable. Primary responsibilities include the check-in and check-out process for our patients at the clinic. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others. Employee will work under the direct supervision of site management. Must be able to manage time efficiently, ability to deal with patients and staff in a tactful and diplomatic manner. Must exercise good judgment and discretion. N/A Obtain and update demographic and insurance information for all patients. Meet standard productivity metrics while performing the pre-registration and registration process. Complete all regulatory and compliance related forms for the visit. Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement. Demonstrate commitment to positive patient and family experiences and excellence in customer service. Maintain compliance with federal and state regulations and organizational policies. Other duties as assigned. Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces. High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.
Charleston, South Carolina To provide constant and efficient operations of the physician medical office. Duties to include scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management. University Medical Associates (UMA) Only Employees and Financials Employee Regular CC001992 UMA AMB MULT West Campus Multi Specialty CC Hourly Health-20 40 Day (United States of America) Greets and welcomes patients and families in person or via telephone when applicable. Primary responsibilities include the check-in and check-out process for our patients at the clinic. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others. Employee will work under the direct supervision of site management. Must be able to manage time efficiently, ability to deal with patients and staff in a tactful and diplomatic manner. Must exercise good judgment and discretion. N/A Obtain and update demographic and insurance information for all patients. Meet standard productivity metrics while performing the pre-registration and registration process. Complete all regulatory and compliance related forms for the visit. Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement. Demonstrate commitment to positive patient and family experiences and excellence in customer service. Maintain compliance with federal and state regulations and organizational policies. Other duties as assigned. Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces. High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.