Inquilinos Boricuas en Acción
Resident Services Program Coordinator
Inquilinos Boricuas en Acción, Boston, Massachusetts, us, 02298
RESIDENT SERVICES COORDINATOR (Full-Time / Non Exempt)
Organization:
Inquilinos Boricuas en Acción, Inc.
Location:
Boston, MA
FLSA Classification:
Non - Exempt
Supervisor:
Resident Services Program Director
Organization Description Established in 1968, IBA - Inquilinos Boricuas en Acción is a dynamic community development corporation in Boston's South End. IBA's mission is to empower and engage individuals and families to improve their lives through high-quality affordable housing, education, and arts programs.
Overview This position is for you if you:
Want to be part of a mission-driven organization serving the evolving needs of Boston's Puerto Rican and Latino-identified community.
Are comfortable in a dynamic, fast-paced environment.
Are service oriented, willing to go the extra mile.
Enjoy working with youth, elderly and families.
Can prioritize competing interests, juggle multiple priorities and meet deadlines.
Are a collaborative team member and an effective Communicator.
Enjoy coordinating events.
Essential Functions and Responsibilities Liaison and Coordination
Acts as a liaison between residents and the property management company.
Plans and participates in property management meetings.
Works in collaboration with IBA programs and other community providers to coordinate services and promote continuity of services.
Resident Intake and Case Management
Assesses the needs of residents at intake and creates service plans that include internal and external resources.
Provides case management to residents, making referrals to appropriate programs and agencies.
Meets with new residents within the first month of move-in for orientation to programs, services, and the community.
Program Development and Promotion
Promotes programs that enhance residents' quality of life and help build a healthy community.
Develops, plans, and coordinates educational, health services, and recreational programs, services, trainings, and activities for resident participation.
Prepares a newsletter and calendar to inform residents of ongoing and special in-house activities and to encourage their participation.
Resident Support and Advocacy
Enhances residents' ability to uphold lease obligations, such as paying rent on time and taking proper care of their unit, ensuring program support and/or intervention through community resource coordination.
Provides advocacy, translation, and interpreting services to residents as needed.
Supports families impacted by violence and trauma.
Community Outreach and Partnerships
Conducts outreach to build trusting relationships with residents and community stakeholders, promoting knowledge of services and activities that benefit residents.
Maintains a consortium of providers that can bring services to residents.
Fosters partnerships with other community organizations in support of wellness and safety.
Planning and Reporting
In collaboration with the Resident Services Director, develops work plans, objectives, and targets.
Maintains monthly and annual data regarding client participation, outputs, outcomes, etc.
Event Participation
Participates fully in organizing annual agency events, including Three Kings Day, Membership Drive, Board Election, Festival Betances, annual meeting, and other community-related events.
Adheres to other duties as assigned to support IBA’s effectiveness.
General Competencies and Qualification Requirements
Bachelor's degree required; Master's in social work (children, Youth & Families or Geriatrics) preferred
1 - 3 years case management experience with families or geriatric populations, preferred
Experience working in community-based settings, knowledge/prior relationship with South End/ Lower Roxbury neighborhood, preferred
Spanish - English bilingual language skills required
Strong administrative, organizational skills and attention to details
Ability to work autonomously and in a team setting
Effective working with others to reach common goals
Ability to convey complex ideas through brief simple materials
Computer literacy with knowledge of spreadsheet and database software
Good moral character, mature judgment and strong sense of responsibility and dedication
Highly positive and enthusiastic style; capable of motivating others
Experience working in an urban community with diverse populations preferred
Experience working with outreach and coordination of events
Customer service oriented
Able to work flexible schedule
Compensation and Benefits IBA is proud to offer a competitive salary of $65,000-70,000 (annualized, commensurate with experience), and a robust benefit plan that includes an 80/20 premium cost share for comprehensive health, dental and vision insurance; a generous HRA provided by the company ($9,450 or $18,900 based on single and family coverage) and other built-in supports that significantly reduces or eliminates out-of-pocket medical expenses. We offer a 403b plan with annual employer contribution and generous paid time off.
Work Culture IBA is located in Boston's historic South End in the multicultural community of Villa Victoria. We value teamwork and collaboration, believe in developing leaders and foster a culture of excellence. Our commitment to inclusion, equity, empowerment and community building is inherent in IBA's mission, embedded in our values and demonstrated in the ways we work together to achieve mission impact and outcome goals.
To apply
please submit a resume and cover letter to: IBA Boston careers page
As an EOE/AA employer, IBA will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identification, veteran status, or disability status.
#J-18808-Ljbffr
Inquilinos Boricuas en Acción, Inc.
Location:
Boston, MA
FLSA Classification:
Non - Exempt
Supervisor:
Resident Services Program Director
Organization Description Established in 1968, IBA - Inquilinos Boricuas en Acción is a dynamic community development corporation in Boston's South End. IBA's mission is to empower and engage individuals and families to improve their lives through high-quality affordable housing, education, and arts programs.
Overview This position is for you if you:
Want to be part of a mission-driven organization serving the evolving needs of Boston's Puerto Rican and Latino-identified community.
Are comfortable in a dynamic, fast-paced environment.
Are service oriented, willing to go the extra mile.
Enjoy working with youth, elderly and families.
Can prioritize competing interests, juggle multiple priorities and meet deadlines.
Are a collaborative team member and an effective Communicator.
Enjoy coordinating events.
Essential Functions and Responsibilities Liaison and Coordination
Acts as a liaison between residents and the property management company.
Plans and participates in property management meetings.
Works in collaboration with IBA programs and other community providers to coordinate services and promote continuity of services.
Resident Intake and Case Management
Assesses the needs of residents at intake and creates service plans that include internal and external resources.
Provides case management to residents, making referrals to appropriate programs and agencies.
Meets with new residents within the first month of move-in for orientation to programs, services, and the community.
Program Development and Promotion
Promotes programs that enhance residents' quality of life and help build a healthy community.
Develops, plans, and coordinates educational, health services, and recreational programs, services, trainings, and activities for resident participation.
Prepares a newsletter and calendar to inform residents of ongoing and special in-house activities and to encourage their participation.
Resident Support and Advocacy
Enhances residents' ability to uphold lease obligations, such as paying rent on time and taking proper care of their unit, ensuring program support and/or intervention through community resource coordination.
Provides advocacy, translation, and interpreting services to residents as needed.
Supports families impacted by violence and trauma.
Community Outreach and Partnerships
Conducts outreach to build trusting relationships with residents and community stakeholders, promoting knowledge of services and activities that benefit residents.
Maintains a consortium of providers that can bring services to residents.
Fosters partnerships with other community organizations in support of wellness and safety.
Planning and Reporting
In collaboration with the Resident Services Director, develops work plans, objectives, and targets.
Maintains monthly and annual data regarding client participation, outputs, outcomes, etc.
Event Participation
Participates fully in organizing annual agency events, including Three Kings Day, Membership Drive, Board Election, Festival Betances, annual meeting, and other community-related events.
Adheres to other duties as assigned to support IBA’s effectiveness.
General Competencies and Qualification Requirements
Bachelor's degree required; Master's in social work (children, Youth & Families or Geriatrics) preferred
1 - 3 years case management experience with families or geriatric populations, preferred
Experience working in community-based settings, knowledge/prior relationship with South End/ Lower Roxbury neighborhood, preferred
Spanish - English bilingual language skills required
Strong administrative, organizational skills and attention to details
Ability to work autonomously and in a team setting
Effective working with others to reach common goals
Ability to convey complex ideas through brief simple materials
Computer literacy with knowledge of spreadsheet and database software
Good moral character, mature judgment and strong sense of responsibility and dedication
Highly positive and enthusiastic style; capable of motivating others
Experience working in an urban community with diverse populations preferred
Experience working with outreach and coordination of events
Customer service oriented
Able to work flexible schedule
Compensation and Benefits IBA is proud to offer a competitive salary of $65,000-70,000 (annualized, commensurate with experience), and a robust benefit plan that includes an 80/20 premium cost share for comprehensive health, dental and vision insurance; a generous HRA provided by the company ($9,450 or $18,900 based on single and family coverage) and other built-in supports that significantly reduces or eliminates out-of-pocket medical expenses. We offer a 403b plan with annual employer contribution and generous paid time off.
Work Culture IBA is located in Boston's historic South End in the multicultural community of Villa Victoria. We value teamwork and collaboration, believe in developing leaders and foster a culture of excellence. Our commitment to inclusion, equity, empowerment and community building is inherent in IBA's mission, embedded in our values and demonstrated in the ways we work together to achieve mission impact and outcome goals.
To apply
please submit a resume and cover letter to: IBA Boston careers page
As an EOE/AA employer, IBA will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identification, veteran status, or disability status.
#J-18808-Ljbffr