Scientific Games
Lead Data Center Technician V
Scientific Games, Middletown, Pennsylvania, United States, 17057
Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Lead Data Center Technician position is responsible for the day-to-day operation of real-time transaction based wagering systems. This role will take action to perform the operations duties and responsibility of the operations staff. Give direction to and work with the operations staff to ensure flows are processed and systems monitored. This position will pose as a liaison between the operations staff and the operational management team. The Lead Operator will be called upon to troubleshoot and resolve complex issues that arise in the computer operations arena with field and in-house staff members.
Responsibilities : Operate all computer systems in accordance with established schedules and quality guidelines
Ability to give direction and feedback to the operations staff on work performed or designated
Prioritize nightly processes to ensure performance of time critical schedule
Clarify operating instructions for other department personnel as needed
Run all programs for production systems
Provide batch processing and tape backups
Maintain accounting controls for tapes produced
Log and report problems to management
Must be able to prioritize tasks as assigned
Must have a flexible work schedule and work overtime as assigned
Ability to fill in for absent staff members to support the operations department
Ability to work with field staff to troubleshoot and resolve different situations
Strong customer service skills required
Strong attention to detail is required to ensure all aspects of the operational environment is maintained
Experience with UNIX, LINUX, and Windows based system
Other duties as assigned
Requirements :
A high school diploma or GED
Intermediate computer software and hardware technologies (i.e., Microsoft Office Products)
Skills/Abilities :
Ability to develop and maintain positive working relationships
Qualifications
Work Conditions
Scientific Games Corporation and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Lead Data Center Technician position is responsible for the day-to-day operation of real-time transaction based wagering systems. This role will take action to perform the operations duties and responsibility of the operations staff. Give direction to and work with the operations staff to ensure flows are processed and systems monitored. This position will pose as a liaison between the operations staff and the operational management team. The Lead Operator will be called upon to troubleshoot and resolve complex issues that arise in the computer operations arena with field and in-house staff members.
Responsibilities : Operate all computer systems in accordance with established schedules and quality guidelines
Ability to give direction and feedback to the operations staff on work performed or designated
Prioritize nightly processes to ensure performance of time critical schedule
Clarify operating instructions for other department personnel as needed
Run all programs for production systems
Provide batch processing and tape backups
Maintain accounting controls for tapes produced
Log and report problems to management
Must be able to prioritize tasks as assigned
Must have a flexible work schedule and work overtime as assigned
Ability to fill in for absent staff members to support the operations department
Ability to work with field staff to troubleshoot and resolve different situations
Strong customer service skills required
Strong attention to detail is required to ensure all aspects of the operational environment is maintained
Experience with UNIX, LINUX, and Windows based system
Other duties as assigned
Requirements :
A high school diploma or GED
Intermediate computer software and hardware technologies (i.e., Microsoft Office Products)
Skills/Abilities :
Ability to develop and maintain positive working relationships
Qualifications
Work Conditions
Scientific Games Corporation and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.