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State of California

Senior Payroll and Customer Service Representative

State of California, Sacramento, California, United States, 95828

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Limited term 12 months; may be extended up to 24 months or become permanent.

Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

The Senior Personnel Specialist (SPS) works under the general direction of the Staff Services Manager I in a customer service-oriented environment within the Payroll and Benefit Operations (PBO), Disability Management Unit (DMU). The SPS works cooperatively with team members and others to enable the Department to provide the highest level of service possible. The SPS works independently and is responsible for the Workers' Compensation Program (WC) payroll for Headquarters' (HQ) employees. The SPS serves as the expert for completing the most complex personnel, payroll and leave accounting transactions related to WC, Industrial Disability Leave (IDL), Non-Industrial Disability Insurance (NDI), State Disability Insurance (SDI), Family and Medical Leave Act (FMLA), California Family Rights Act (CFRA), Pregnancy Disability Leave (PDL), Military Family Leave (MFL) Military Leave (ML), medical Leave of Absence (LOA), Parental Leave Act (PL) and Catastrophic Time Bank Leave (CTB) for CDCR's HQ employees. The SPS serves as the expert staff resource for the most difficult and complex personnel/payroll issues related to disability entitlements, processing payroll and leave accounting for HQ excluded and represented employees in various bargaining units. The SPS must have knowledge of and be able to interpret civil service laws and rules, departmental policies, bargaining unit contract provisions, and implementing Legislative changes as they relate to workers' compensation and disability leave management. This position requires the use of Business Information System (BIS) data for many daily activities. PBO staff are expected to utilize BIS on an on-going basis as required by their position and duties, which may vary.

The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user- friendly system that provides the applicant access to real- time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.

For HRTS communication, this is in reference to Job Requisition (JR) 2975.

CDCR/CCHCS employees are encouraged to use their existing CDCR email address on their job application.

This advertisement is for a Senior Personnel Specialist position located at HQ Human Resources, Payroll and Benefit Operations at 10000 Goethe Road in Sacramento, California, 95827 in Sacramento County. Please indicate the position number on your application: 065-575-1317-010.

Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.

You will find additional information about the job in the Duty Statement .

Working Conditions The position(s) provides hybrid telework opportunities, with employees required to work in-person at least two days per week. However, changes to the hybrid/telework program are at the department's discretion. The successful candidate must reside in California upon appointment. About the location - This position is located at 10000 Goethe Road, Sacramento, California 95827 in Sacramento County.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

SENIOR PERSONNEL SPECIALIST Additional Documents

Job Application Package Checklist Duty Statement

Position Details

Job Code #: JC-491359

Position #(s): 065-575-1317-010

Working Title: Senior Payroll and Customer Service Representative

Classification: SENIOR PERSONNEL SPECIALIST $5,663.00 - $7,097.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: 12 Month Limited Term - Full Time

Work Shift: 8:00 AM - 5:00 PM

Work Week: Monday - Friday

Department Information Vision

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building an inclusive and culturally diverse workplace. We are determined to attract and hire more candidates from diverse communities and empower all employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts to increase representation at all levels of the Department.

CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities.

CDCR/CCHCS values all team members. We work cooperatively to provide the highest level of health care possible to a diverse correctional population, which includes medical, dental, nursing, mental health, and pharmacy. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR/CCHCS mission.

Commitment to California Model CDCR and CCHCS are proud to partner on the California Model which will transform the correctional landscape for our employees and the incarcerated. The California Model is a systemwide change that leverages national and international best practices to address longstanding challenges related to incarceration and institution working conditions, creating a safe, professional, and satisfying workplace for staff as well as rehabilitation for the incarcerated. Additionally, the California Model improves success of the decarcerated through robust re-entry efforts back into to the community.

Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.

Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services .

Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred.

CDCR/CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization. For more information about E-Verify, you may go to www.e-verify.gov .

This advertisement may be used for other vacancies that occur during the life of this recruitment.

Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/25/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Corrections & Rehabilitation CDCR Hiring Support - Postal Attn: CDCR Hiring Support P.O. Box 942883

Sacramento , CA 94283-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Corrections & Rehabilitation CDCR Hiring Support - Drop-off CDCR Hiring Support 9825 Goethe Rd, Application Drop Box (Drop off not available on weekends and holidays) Sacramento , CA 95827 Deposit application in drop box. 08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued. Ability to communicate effectively, both orally and in writing, will all levels of staff.

Ability to work independently, cooperatively, and effectively with staff at various levels.

Strong organizational skills.

Familiarity with State personnel and accounting policies and procedures.

Ability to multi task and work in a fast-paced environment.

Exceptional customer service skills.

Ability to handle and adjust to multiple assignments, priorities, and critical deadlines.

Benefits Benefit information can be found on the California Department of Human Resources (CalHR) website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .

Information on benefits afforded by membership in the California Public Employees' Retirement System can be found on the CalHR Salary and Benefits website at https://www.calhr.ca.gov/employees/pages/salary-and-benefits.aspx .

Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx .

Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx .

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Kelly McGettigan (279) 210-3987 kelly.mcgettigan@cdcr.ca.gov Hiring Unit Contact: CDCR Hiring Support (877) 297-5599 CDCRHiringSupport@cdcr.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Office of Civil Rights (916) 255-0458 M_CivilRights@cdcr.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

ELIGIBILITY AND EXAMINATION INFORMATION To obtain list eligibility for the Senior Personnel Specialist position, you must first take and pass the examination here: Senior Personnel Specialist .

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.