Xtra Effort Solutions
Title : Head of Customer Success
Solution : Construction technology. SaaS enabling a single source to track, verify, and manage building assets throughout the construction lifecycle (across the enterprise and construction project ecosystem - subs and contractors included), resulting in improved construction project operational readiness, transparency, accountability, and collaboration.
Compensation : $120k+- base salary, bonuses (tied to GRR/NRR, adoption, account-plan execution, and portfolio outcomes), comprehensive benefits
SaaS Solution Offering: • Automates and simplifies the process of implementing interconnected mechanical, electrical, HVAC, and plumbing systems (their installation, testing/inspection, certification, commissioning, etc.) within the construction process. It is sold to the commercial construction industry, life science companies, hospitals, universities, complex manufacturers, semiconductor businesses, and data centers. • Provides real time status of what is done and needs to get done across the construction process • Simplifies the process of making this critical information available to all stakeholders, providing for more timely decision making. • No redundancy in keying this information. More timely and accurate information. • Turnkey output to systems required for post-construction management of these mission critical systems • SaaS solution is proven to easily integrate into Microsoft Project and P6 • Solutions represent a means for their prospects' c-suite executives and business owners to standardize on best practices across their sub-contractors
SaaS Solution's Value: • Enables engineering and construction project teams to deliver an operationally ready building on day one. • Faster time to project completion • Elimination of costly delays • Reduced risk • Time savings • Reduced labor costs • Compliance • Increased quality.
SaaS Solution is sold to:
Building Owners and C-Suite executives, General Contractors, Trade Contractors, Data Centers, and Commissioning Providers
Company: • 10+ years in business but with a vibrant start-up culture • Agile, non bureaucratic • 40% year over year growth • 98% customer renewal rate • Profitable/Financially stable • Recognized best in class solutions • Several hundred highly reference worthy and globally recognized customers (42000 users) • Accomplished and proven leadership team. Respected as SaaS operators and for having construction/building management industry thought leadership • Office location has a cafeteria, and a complete gym with clean and comfortable locker room/ showers • Competitive pay, comprehensive benefits
Role is virtual , anywhere in the US
Travel : 35%
Why this company and role are desirable: • Their solutions address a need that if ignored is known to have catastrophic implications to project outcomes, reputations, careers, and costs/profit • Their solutions are recognized as best in class for the largest and most complex needs • Stable leadership team • Website includes superb proof source content (blogs, case studies, datasheets, webinars, events, etc.). The content is expertly organized by use case, business segment, etc. • 401(k) + company match • Health • Dental • Vision • Wellness resources
Role
Own retention, adoption, and expansion-while leading a four-person CS/AM team as a hands-on player-coach. In a fast-paced, high-growth, entrepreneurial environment, you will build the operating rhythm (process, metrics, tooling) and personally service a small portfolio of strategic accounts to model excellence and accelerate outcomes.
Responsibilities Lead & coach: set goals, run 1:1s and health/renewal reviews, and develop talent. Hands-on account service: own named strategic accounts; run kickoffs, QBR/EBR, and executive alignment; create mutual success plans and manage renewals/expansions. Account planning: drive quarterly joint account plans with AEs/AMs-whitespace mapping, multi-threading, and 12-month success roadmaps. Onboarding & TTFV: standardize sales handoff → kickoff → go-live; align to construction schedules and mitigate risks early. Adoption programs: webinars/office hours, in-app guides, and champion playbooks; baseline KPIs and track outcomes. Renewals & expansion: forecast GRR/NRR, manage renewal calendar and risk register; design save motions and expansion strategies. Operations & tooling: segmentation, lifecycle stages, health scoring; accurate CRM/CS platform data and clear BI reporting. Voice of customer: synthesize insights for Product; run betas; collaborate with Marketing on references and use-case content. Knowledge & training: own the Knowledge Center, concise guides/videos, and a consistent QBR/EBR cadence. Qualifications
7-10+ years B2B SaaS with 3+ years leading CSM/AM teams; strong background in ConTech/commissioning/MEP/QA-QC is required. Proven ownership of renewals and expansion; expert in account planning and executive relationship management. Hands-on mindset: comfortable personally running implementations, QBRs, renewals, and expansions for named accounts. Tools & integrations: Procore, Autodesk/BIM 360, CMMS/Cx platforms; data imports, SSO/security reviews; Salesforce/HubSpot and Gainsight/Planhat. Scheduling literacy: understands critical path, float, milestones; familiarity with Oracle Primavera P6 and/or Microsoft Project is a plus. Thrives in fast-paced, high-growth settings; strong documentation and program management skills. Success Metrics
Company-level: GRR/NRR, churn & renewal rates, expansion ARR, forecast accuracy, reduction in escalations. Portfolio-level: renewal/expansion performance, adoption/utilization (DAU/WAU, module coverage), TTFV/time-to-go-live. Operational: health score trajectory, QBR/EBR completion, Knowledge Center deflection and content freshness.
Travel:
25%
Reports to
CRO
Solution : Construction technology. SaaS enabling a single source to track, verify, and manage building assets throughout the construction lifecycle (across the enterprise and construction project ecosystem - subs and contractors included), resulting in improved construction project operational readiness, transparency, accountability, and collaboration.
Compensation : $120k+- base salary, bonuses (tied to GRR/NRR, adoption, account-plan execution, and portfolio outcomes), comprehensive benefits
SaaS Solution Offering: • Automates and simplifies the process of implementing interconnected mechanical, electrical, HVAC, and plumbing systems (their installation, testing/inspection, certification, commissioning, etc.) within the construction process. It is sold to the commercial construction industry, life science companies, hospitals, universities, complex manufacturers, semiconductor businesses, and data centers. • Provides real time status of what is done and needs to get done across the construction process • Simplifies the process of making this critical information available to all stakeholders, providing for more timely decision making. • No redundancy in keying this information. More timely and accurate information. • Turnkey output to systems required for post-construction management of these mission critical systems • SaaS solution is proven to easily integrate into Microsoft Project and P6 • Solutions represent a means for their prospects' c-suite executives and business owners to standardize on best practices across their sub-contractors
SaaS Solution's Value: • Enables engineering and construction project teams to deliver an operationally ready building on day one. • Faster time to project completion • Elimination of costly delays • Reduced risk • Time savings • Reduced labor costs • Compliance • Increased quality.
SaaS Solution is sold to:
Building Owners and C-Suite executives, General Contractors, Trade Contractors, Data Centers, and Commissioning Providers
Company: • 10+ years in business but with a vibrant start-up culture • Agile, non bureaucratic • 40% year over year growth • 98% customer renewal rate • Profitable/Financially stable • Recognized best in class solutions • Several hundred highly reference worthy and globally recognized customers (42000 users) • Accomplished and proven leadership team. Respected as SaaS operators and for having construction/building management industry thought leadership • Office location has a cafeteria, and a complete gym with clean and comfortable locker room/ showers • Competitive pay, comprehensive benefits
Role is virtual , anywhere in the US
Travel : 35%
Why this company and role are desirable: • Their solutions address a need that if ignored is known to have catastrophic implications to project outcomes, reputations, careers, and costs/profit • Their solutions are recognized as best in class for the largest and most complex needs • Stable leadership team • Website includes superb proof source content (blogs, case studies, datasheets, webinars, events, etc.). The content is expertly organized by use case, business segment, etc. • 401(k) + company match • Health • Dental • Vision • Wellness resources
Role
Own retention, adoption, and expansion-while leading a four-person CS/AM team as a hands-on player-coach. In a fast-paced, high-growth, entrepreneurial environment, you will build the operating rhythm (process, metrics, tooling) and personally service a small portfolio of strategic accounts to model excellence and accelerate outcomes.
Responsibilities Lead & coach: set goals, run 1:1s and health/renewal reviews, and develop talent. Hands-on account service: own named strategic accounts; run kickoffs, QBR/EBR, and executive alignment; create mutual success plans and manage renewals/expansions. Account planning: drive quarterly joint account plans with AEs/AMs-whitespace mapping, multi-threading, and 12-month success roadmaps. Onboarding & TTFV: standardize sales handoff → kickoff → go-live; align to construction schedules and mitigate risks early. Adoption programs: webinars/office hours, in-app guides, and champion playbooks; baseline KPIs and track outcomes. Renewals & expansion: forecast GRR/NRR, manage renewal calendar and risk register; design save motions and expansion strategies. Operations & tooling: segmentation, lifecycle stages, health scoring; accurate CRM/CS platform data and clear BI reporting. Voice of customer: synthesize insights for Product; run betas; collaborate with Marketing on references and use-case content. Knowledge & training: own the Knowledge Center, concise guides/videos, and a consistent QBR/EBR cadence. Qualifications
7-10+ years B2B SaaS with 3+ years leading CSM/AM teams; strong background in ConTech/commissioning/MEP/QA-QC is required. Proven ownership of renewals and expansion; expert in account planning and executive relationship management. Hands-on mindset: comfortable personally running implementations, QBRs, renewals, and expansions for named accounts. Tools & integrations: Procore, Autodesk/BIM 360, CMMS/Cx platforms; data imports, SSO/security reviews; Salesforce/HubSpot and Gainsight/Planhat. Scheduling literacy: understands critical path, float, milestones; familiarity with Oracle Primavera P6 and/or Microsoft Project is a plus. Thrives in fast-paced, high-growth settings; strong documentation and program management skills. Success Metrics
Company-level: GRR/NRR, churn & renewal rates, expansion ARR, forecast accuracy, reduction in escalations. Portfolio-level: renewal/expansion performance, adoption/utilization (DAU/WAU, module coverage), TTFV/time-to-go-live. Operational: health score trajectory, QBR/EBR completion, Knowledge Center deflection and content freshness.
Travel:
25%
Reports to
CRO