State of Oregon
Office Specialist 2 - Bilingual Required English/Spanish
State of Oregon, The Dalles, Oregon, United States, 97058
Initial Posting Date:
09/09/2025
Application Deadline: 09/23/2025
Agency: Department of Human Services
Salary Range: $3,429 - $4,622
Position Type: Employee
Position Title: Office Specialist 2 - Bilingual Required English/Spanish
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer.
We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Required: English & Spanish
To qualify for this position, you must be bilingual in English & Spanish. The job offer will be contingent upon passing a test evaluating your proficiency in the bilingual requirements for this position. Upon passing the test, you will receive 5% bilingual differential pay.
Opportunity awaits!
In Oregon, we're committed to empowering every individual to thrive-with dignity, independence, and respect at the heart of everything we do. Be a vital part of this mission by joining our team as essential office support. Your work matters-apply today!
We are currently seeking an
Office Specialist 2
to join our Aging and People with Disabilities team based in our
The Dalles
office on
Klindt Drive . District 9 Aging and People with Disabilities (APD) provides services to Gilliam, Hood River, Sherman, Wasco and Wheeler Counties.
Summary of Duties
As an
Office Specialist 2
you will: Conduct initial screening with Oregonian to secure demographic data for the purpose of entering the information into the ONE system. ONE system is an eligibility tool used for the following program areas: MAGI, Non-MAGI, SNAP Benefits, Qualified Medicare Beneficiaries, ERDC, TANF, TADVS & OHP. Answering incoming calls, determining nature of contact, provide information and referral as needed, routing calls or messages to appropriate staff. Reviewing and assistance in completing forms for completeness and accuracy. Investigates issues, responds to questions, resolves discrepancies relating to non-receipt of SNAP benefits, scheduling issues, etc. Processes Home Care Worker applications, enters and maintains data, assists with scheduling Home Care Worker Orientations, and works to resolve payment issues. Issue EBT cards and complete required documentation and forms. Collect confidential information from Oregonians. Sort, date stamp and distribute incoming mail. Weigh, apply correct routing information & postage for outgoing mail. Provide resource and referral information to Oregonians who walk into our office requesting services or information about the agency and programs and/or refer to appropriate staff. Prints & distributes reports as needed. Processes Voter Registration documents Access and provide Oregonians with computer medical IDs when requested or required. Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).
Minimum Qualifications
A valid driver's license and acceptable driving record are required for this position. Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;
OR An associate degree in any field;
OR An equivalent combination of education and experience. Essential Attributes
We are looking for candidates with:
Skilled in providing professional front desk and reception support, including welcoming and directing visitors, handling high-volume phone calls, assessing inquiries, and delivering accurate information, referrals, and resources in a courteous and efficient manner. Proficient experience in processing incoming mail and managing routine office communications, ensuring timely distribution and follow-up to support smooth daily operations. Experienced in issuing payments and resolving payment-related discrepancies, maintaining accuracy, timeliness, and compliance with established procedures. Adept at gathering, analyzing, and evaluating customer information to accurately assess individual needs and connect clients with appropriate services and resources. Demonstrated ability to perform high-volume, repetitive data entry with speed and precision, ensuring accuracy, consistency, and adherence to data management standards. Well-versed in managing multiple priorities in fast-paced, deadline-driven environments, maintaining organization, focus, and productivity under pressure. Highly experienced in utilizing a variety of software programs and databases within a professional office setting. Working Conditions
Position works a professional work week, Monday thru Friday, 8am-5pm. Works in a general office environment. This position may involve interacting with individuals who are experiencing distress or heightened emotions, and there may be situations where exposure to communicable illnesses is possible. Day travel may be required regularly within the service area. Some overnight travel may be required for training and/or support other offices. Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.
Unauthorized use of outside resources during the hiring process will result in disqualification. Background Checks and Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits
ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference
Veterans' preference:
Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
The recruiter for this position is
Yvette Medford . Please include the REQ# when corresponding. Email: yvette.c.medford@odhs.oregon.gov Phone (call or text): 541-709-0306
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
Application Deadline: 09/23/2025
Agency: Department of Human Services
Salary Range: $3,429 - $4,622
Position Type: Employee
Position Title: Office Specialist 2 - Bilingual Required English/Spanish
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer.
We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Required: English & Spanish
To qualify for this position, you must be bilingual in English & Spanish. The job offer will be contingent upon passing a test evaluating your proficiency in the bilingual requirements for this position. Upon passing the test, you will receive 5% bilingual differential pay.
Opportunity awaits!
In Oregon, we're committed to empowering every individual to thrive-with dignity, independence, and respect at the heart of everything we do. Be a vital part of this mission by joining our team as essential office support. Your work matters-apply today!
We are currently seeking an
Office Specialist 2
to join our Aging and People with Disabilities team based in our
The Dalles
office on
Klindt Drive . District 9 Aging and People with Disabilities (APD) provides services to Gilliam, Hood River, Sherman, Wasco and Wheeler Counties.
Summary of Duties
As an
Office Specialist 2
you will: Conduct initial screening with Oregonian to secure demographic data for the purpose of entering the information into the ONE system. ONE system is an eligibility tool used for the following program areas: MAGI, Non-MAGI, SNAP Benefits, Qualified Medicare Beneficiaries, ERDC, TANF, TADVS & OHP. Answering incoming calls, determining nature of contact, provide information and referral as needed, routing calls or messages to appropriate staff. Reviewing and assistance in completing forms for completeness and accuracy. Investigates issues, responds to questions, resolves discrepancies relating to non-receipt of SNAP benefits, scheduling issues, etc. Processes Home Care Worker applications, enters and maintains data, assists with scheduling Home Care Worker Orientations, and works to resolve payment issues. Issue EBT cards and complete required documentation and forms. Collect confidential information from Oregonians. Sort, date stamp and distribute incoming mail. Weigh, apply correct routing information & postage for outgoing mail. Provide resource and referral information to Oregonians who walk into our office requesting services or information about the agency and programs and/or refer to appropriate staff. Prints & distributes reports as needed. Processes Voter Registration documents Access and provide Oregonians with computer medical IDs when requested or required. Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).
Minimum Qualifications
A valid driver's license and acceptable driving record are required for this position. Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;
OR An associate degree in any field;
OR An equivalent combination of education and experience. Essential Attributes
We are looking for candidates with:
Skilled in providing professional front desk and reception support, including welcoming and directing visitors, handling high-volume phone calls, assessing inquiries, and delivering accurate information, referrals, and resources in a courteous and efficient manner. Proficient experience in processing incoming mail and managing routine office communications, ensuring timely distribution and follow-up to support smooth daily operations. Experienced in issuing payments and resolving payment-related discrepancies, maintaining accuracy, timeliness, and compliance with established procedures. Adept at gathering, analyzing, and evaluating customer information to accurately assess individual needs and connect clients with appropriate services and resources. Demonstrated ability to perform high-volume, repetitive data entry with speed and precision, ensuring accuracy, consistency, and adherence to data management standards. Well-versed in managing multiple priorities in fast-paced, deadline-driven environments, maintaining organization, focus, and productivity under pressure. Highly experienced in utilizing a variety of software programs and databases within a professional office setting. Working Conditions
Position works a professional work week, Monday thru Friday, 8am-5pm. Works in a general office environment. This position may involve interacting with individuals who are experiencing distress or heightened emotions, and there may be situations where exposure to communicable illnesses is possible. Day travel may be required regularly within the service area. Some overnight travel may be required for training and/or support other offices. Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.
Unauthorized use of outside resources during the hiring process will result in disqualification. Background Checks and Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits
ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference
Veterans' preference:
Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
The recruiter for this position is
Yvette Medford . Please include the REQ# when corresponding. Email: yvette.c.medford@odhs.oregon.gov Phone (call or text): 541-709-0306
Come for a job. | Stay for a career. | Make a difference... for a lifetime!