Pyramid Consulting
Customer Service Representative
Pyramid Consulting, Cary, North Carolina, United States, 27518
Immediate need for a talented
Customer Service Representative . This is a
09-12+ Months Contract
opportunity with long-term potential and is located in
Cary, NC(Onsite) . Please review the job description below and contact me ASAP if you are interested.
Job ID:25-83587
Pay Range: $20 - $20.40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information. Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request. Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.) Key Requirements and Technology Experience:
Skills-
Call Center,
MS Office and Healthcare or Pharmacy 1+ year in high volume call center Healthcare preferred HSD/GED Our client is a leading
H
ealthcare
Industry
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof
Customer Service Representative . This is a
09-12+ Months Contract
opportunity with long-term potential and is located in
Cary, NC(Onsite) . Please review the job description below and contact me ASAP if you are interested.
Job ID:25-83587
Pay Range: $20 - $20.40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information. Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request. Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.) Key Requirements and Technology Experience:
Skills-
Call Center,
MS Office and Healthcare or Pharmacy 1+ year in high volume call center Healthcare preferred HSD/GED Our client is a leading
H
ealthcare
Industry
and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof