First Choice Staffing Group
Customer Service Representative
First Choice Staffing Group, Liverpool, New York, United States, 13090
Job #: 204739 Title: Customer Service Representative Location: Liverpool, NY Salary Range: $18 to $21 per hour DOE Position: Customer Service Representative Description:
CUSTOMER SERVICE REPRESENTATIVE
Job Summary:
The Customer Service Representative for the Inside Sales Department will sell and provide guidance about products needed by customers and OEM manufacturers in various markets. Telephone, email, and limited walk-in correspondence is mandatory.
Duties/Responsibilities: The primary focus of this position is to support and partner with Sales, Purchasing and Production Departments. As a CSR your responsibility is to maintain the relationship and communication on a highly professional level with customers and management. This role operates as the conduit for our internal and external communication between the customer and our company. This role must understand the flow of the entire production process and work closely with both the Production Manager and Quality Control Manger. The Customer Service Rep is considered a critical member of the production team and providing outstanding and timely service is paramount.
Develops and maintains relationships with potential and customers in the gasket, insulation, tape, and adhesive fields. Interacts directly with customers via telephone, email, fax, or in person to provide support and information on products or services. Owns status of customer orders through the entire manufacturing process and communicates status to customers as appropriate. Works closely with the entire team to ensure that the quality of the finished product meets the standards of excellence. Applies knowledge of the field and product features to match products to the needs of customers. Becomes educated about gaskets, including the design, material, and fabrications to best assist customers. Answers inquiries from clients concerning products, their uses, and the industry at large. Provides information, quotes, credit terms, and other bid specifications to customers. Facilitates the negotiation of prices, terms of sales, and/or service agreements; prepares contracts and submits orders. Ability to prepare detailed and accurate invoicing for the ordered product. Arranges shipping in a timely, cost-effective manner. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Collaborates with purchasing and production departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are provided properly. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Maintains all customer and sales related filing. Expert at managing multiple priorities, experienced in assessing timeline challenges and resolute in solving potential time delays. Conforms to the company's culture of quality, service, and continuous improvement, while taking personal responsibility for own actions and treating fellow employees, customers, and vendors respectfully and ethically. Committed to the quality policy, strives to do their best in following the quality standards and at all times provides exceptional customer service to both internal and external customers. Follows all company and OSHA Safety regulations; works in a safe manner and uses personal protective equipment as instructed; reinforces housekeeping and core values. Efficient with time and task completion, working smarter and not harder. Maintains list of pending and completed responsibilities and checklists as needed. Seeks out work and assignments when caught up on workload by asking Management. Maintains a clean, neat, clutter-free, and organized work area. Performs other duties as assigned. Required Skills/Abilities:
Superior communication skills both verbal and written. Ability to work independently or under the direction of others. Strong Proficiency in Microsoft Outlook, Word, Excel, and Data Bases. Able to multitask and work in a fast-paced environment. Excellent verbal and written communication skills. Excellent sales and negotiation skills. Takes ownership and accountability of actions with customer in the most professional and ethical way. A passion for collaborating with people and offering empathetic support with a positive attitude. Engage with clients in a friendly and professional manner while actively listening to their concerns. Offer support and creative solutions to customers in accordance with the company's customer service policies. The ability to gain a thorough understanding of products to be sold. Excellent organizational skills with a strong attention to detail. Superb problem-solving skills. Ability to resolve conflict quickly and efficiently by offering creative ideas and solving concerns. Solid math skills to produce accurate and viable quoting/pricing for company with customer. Proven ability to successfully multi-task. Proven ability to thrive in a fast-paced environment. Proven ability to build and maintain successful relationships with customers. Proficient with Microsoft Office Suite or related software. Education and Experience:
Associate's or Bachelor's degree in Business or related field is preferred for future advancement. Minimum 5 years' experience in Customer Service and/or Sales preferred. Customer Service and Sales experience within the Manufacturing Environment is preferred. Must have a current valid NY driver's license and submit a copy to Human Resources prior to driving for business purposes and/or a company vehicle.
Resume and Interview
Pay - Depending on experience, $18 to $21 per hour
Hours - 8 AM to 5 PM daily (1 hour lunch break from 12:00 PM to 1:00 PM)
First Choice Staffing
7525 Morgan Road
Liverpool NY 13090
315-453-5533
www.firstchoicegroup.com Requirements: Job Type: Temp to Hire Post Date: 09/11/2025
Job Summary:
The Customer Service Representative for the Inside Sales Department will sell and provide guidance about products needed by customers and OEM manufacturers in various markets. Telephone, email, and limited walk-in correspondence is mandatory.
Duties/Responsibilities: The primary focus of this position is to support and partner with Sales, Purchasing and Production Departments. As a CSR your responsibility is to maintain the relationship and communication on a highly professional level with customers and management. This role operates as the conduit for our internal and external communication between the customer and our company. This role must understand the flow of the entire production process and work closely with both the Production Manager and Quality Control Manger. The Customer Service Rep is considered a critical member of the production team and providing outstanding and timely service is paramount.
Develops and maintains relationships with potential and customers in the gasket, insulation, tape, and adhesive fields. Interacts directly with customers via telephone, email, fax, or in person to provide support and information on products or services. Owns status of customer orders through the entire manufacturing process and communicates status to customers as appropriate. Works closely with the entire team to ensure that the quality of the finished product meets the standards of excellence. Applies knowledge of the field and product features to match products to the needs of customers. Becomes educated about gaskets, including the design, material, and fabrications to best assist customers. Answers inquiries from clients concerning products, their uses, and the industry at large. Provides information, quotes, credit terms, and other bid specifications to customers. Facilitates the negotiation of prices, terms of sales, and/or service agreements; prepares contracts and submits orders. Ability to prepare detailed and accurate invoicing for the ordered product. Arranges shipping in a timely, cost-effective manner. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Collaborates with purchasing and production departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are provided properly. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Maintains all customer and sales related filing. Expert at managing multiple priorities, experienced in assessing timeline challenges and resolute in solving potential time delays. Conforms to the company's culture of quality, service, and continuous improvement, while taking personal responsibility for own actions and treating fellow employees, customers, and vendors respectfully and ethically. Committed to the quality policy, strives to do their best in following the quality standards and at all times provides exceptional customer service to both internal and external customers. Follows all company and OSHA Safety regulations; works in a safe manner and uses personal protective equipment as instructed; reinforces housekeeping and core values. Efficient with time and task completion, working smarter and not harder. Maintains list of pending and completed responsibilities and checklists as needed. Seeks out work and assignments when caught up on workload by asking Management. Maintains a clean, neat, clutter-free, and organized work area. Performs other duties as assigned. Required Skills/Abilities:
Superior communication skills both verbal and written. Ability to work independently or under the direction of others. Strong Proficiency in Microsoft Outlook, Word, Excel, and Data Bases. Able to multitask and work in a fast-paced environment. Excellent verbal and written communication skills. Excellent sales and negotiation skills. Takes ownership and accountability of actions with customer in the most professional and ethical way. A passion for collaborating with people and offering empathetic support with a positive attitude. Engage with clients in a friendly and professional manner while actively listening to their concerns. Offer support and creative solutions to customers in accordance with the company's customer service policies. The ability to gain a thorough understanding of products to be sold. Excellent organizational skills with a strong attention to detail. Superb problem-solving skills. Ability to resolve conflict quickly and efficiently by offering creative ideas and solving concerns. Solid math skills to produce accurate and viable quoting/pricing for company with customer. Proven ability to successfully multi-task. Proven ability to thrive in a fast-paced environment. Proven ability to build and maintain successful relationships with customers. Proficient with Microsoft Office Suite or related software. Education and Experience:
Associate's or Bachelor's degree in Business or related field is preferred for future advancement. Minimum 5 years' experience in Customer Service and/or Sales preferred. Customer Service and Sales experience within the Manufacturing Environment is preferred. Must have a current valid NY driver's license and submit a copy to Human Resources prior to driving for business purposes and/or a company vehicle.
Resume and Interview
Pay - Depending on experience, $18 to $21 per hour
Hours - 8 AM to 5 PM daily (1 hour lunch break from 12:00 PM to 1:00 PM)
First Choice Staffing
7525 Morgan Road
Liverpool NY 13090
315-453-5533
www.firstchoicegroup.com Requirements: Job Type: Temp to Hire Post Date: 09/11/2025