Customer Service Job at Hy-Vee, Inc. in Estherville

Overview

Join to apply for the Customer Service role at Hy-Vee, Inc.

Position posted recently; refers to customer service responsibilities within the Grocery department.

Job Description

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home.

Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: escorting them to products, securing products out of reach, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighs postal packages, runs mail through meters, and processes certified, express, UPS, registered, and insured mail.
• Processes Western Union orders and sells money orders; cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money in utility drawers; signs on postal department, breaks down, and turns off postal register.
• Processes paid outs and sends faxes for customers.
• Counts coupons and processes refunds for customers and department-approved refunds.
• Answers the telephone for the store using appropriate telephone techniques.
• Uses the intercom system for paging, etc., using appropriate procedures.
• Removes trash in a timely manner and maintains department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and store guidelines; reports to work as scheduled and on time.

Secondary Duties And Responsibilities

• Signs on and off lottery machines; assists customers with dry cleaning where applicable.
• Assists customers at the registers where necessary; sells and redeems lottery tickets; processes bottle refunds.
• Assists in other areas of the store as needed; performs other job related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to solve practical problems; work with a variety of variables with limited standardization; interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data; interview to obtain basic information; guide people and provide basic direction.

Education And Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

• Must be able to perform medium work, exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
• Visual requirements include distance vision and near vision with or without correction, depth perception, color vision, and field of vision.
• Physical activities: stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast-paced work environment with significant pressure.

Equipment Used

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile, apply today.

Location: Arnolds Park, IA; typical pay: $15.00; posted: 2 weeks ago