Human Resources Lead Job at ethree solutions in San Juan

At ethree Solutions, we are a forward-thinking, dynamic company committed to growth, innovation, and excellence. We are Team Players focused on delivering value-driven process improvement and technology projects. We partner with organizations to understand their evolving needs and uncover opportunities to optimize operations, enhance performance, and drive growth.

What you’ll do

Human Resources Lead will be responsible for recruitment and talent management, employee relations, performance management, compensation and benefits, training and development, and policy compliance. This role plays a critical part in shaping the organizational culture, supporting employee engagement, and driving continuous improvement across the workforce. This position serves as a bridge between leadership and employees.

What you’ll do?

Recruitment & Onboarding

• Draft and post job descriptions on various platforms.
• Screen resumes and conduct prescreening and initial interviews.
• Coordinate participation in relevant job fairs based on hiring needs and target talent pools.
• Develop and maintain a talent pipeline through proactive sourcing, networking, and relationship-building.
• Coordinate interview schedules with hiring managers.
• Extend job offers and negotiate terms.
• Conduct employee onboarding and orientation sessions.
• Ensure completion of new hire paperwork and system setup.
• Manage relationships with external recruiters, staffing agencies, and other third-party vendors as needed.

Employee Relations

• Address employee concerns, complaints, and grievances.
• Mediate conflicts between employees or between staff and management.
• Provide counseling or disciplinary action as needed.
• Promote a positive workplace culture through employee engagement activities.
• Conduct exit interviews and analyze turnover data.

Performance Management

• Implement and monitor performance appraisal processes.
• Train managers in giving feedback and conducting performance reviews.
• Support managers in identifying performance improvement plans (PIPs).

Training & Development

• Assess training needs through performance reviews and consultation.
• Coordinate or conduct in-house or online training programs.
• Track employee participation and progress in training programs.
• Manage benefits enrollment and annual open enrollment processes.
• Serve as liaison between employees and benefit providers; resolve employee inquiries or issues.
• Partner with brokers and vendors to negotiate terms, renewals, and pricing.
• Support the annual compensation review process, including merit increases and bonus recommendations.
• Support payroll process in coordination with finance/payroll teams.

Compliance & Record Keeping

• Ensure adherence to labor laws and internal policies.
• Maintain employee records.
• Prepare reports for government agencies (EEO, OSHA, etc.).
• Update the employee handbook as needed and develop HR policies in line with company goals.
• Prepare and present reports to senior management on HR trends.
• Develop and maintain short- and long-term capacity forecasts based on current and anticipated client engagements, sales pipeline, and resource availability.
• Collaborate with managers or project leads to anticipate staffing needs and skill gaps.
• Collaborate with business development and sales teams to understand pipeline timelines and translate them into resource requirements.
• Participate in organizational planning and restructuring.
• Manage and update HR Information Systems (HRIS).
• Ensure data integrity and system accuracy.
• Provide training to staff in HR-related software and tools.

What do you need?

• Bachelor’s degree in Human Resources or a related field.
• 3–5 years of human resources experience as generalists.
• Confident communicator—able to speak directly and clearly to both management and employees.
• Extremely organized and fast-moving.
• Strong background in people problem-solving—quick thinking with emotional intelligence.
• Experience using HR systems such as ADP.
• Strong knowledge of Puerto Rico Labor Law.
• Comfortable balancing empathy with policy, structure with flexibility.
• You can read the room and manage up, down, and across.
• Must be proactive, curious, and driven—someone who acts before being asked.
• Excellent knowledge of computer programs such as ADP, Microsoft Word, Microsoft Project, PowerPoint, Excel and Canva.
• Fully bilingual: English & Spanish

Why ethree Solutions?

• Competitive Salary & Benefits – Enjoy annual salary adjustments, incentives and comprehensive benefits including health insurance, 401K, and paid time off.
• Career Growth – We are committed to your professional development with ongoing learning and leadership opportunities.
• Inclusive Culture – Be part of a team that values diversity, creativity, and collaboration.
• Work-Life Balance – Flexible work schedules and a supportive work environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Business Consulting and Services and Technology, Information and Media