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Athens Orthopedic Clinic

Athens Orthopedic Clinic is hiring: Call Center Agent (Full Time) in Athens

Athens Orthopedic Clinic, Athens, GA, United States, 30604

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Description

Organization Wide Competencies

  • Customer Service Interactions: Organization expectation is employees will exhibit good customer techniques and positive interactions with all patients, visitors and co-workers.
    • Customer Service Complaints: Regularly exhibits good customer techniques in daily interactions with patients, visitors, and co-workers.
    • Telephone Etiquette: Exercises proper telephone etiquette: Introduces self, identifies department, greets caller courteously. Ensures caller is routed appropriately and asks if there is anything further they need prior to ending the call.
  • Personal and Professional Responsibilities: Organization expectation is employees will complete all personal and professional responsibilities in a timely and efficient manner.
  • Professional Certifications and Continuing Education: Completes all required continuing education programs and in-services with prescribed time frames. Ensures certifications are current and are not allowed to lapse.
  • Professional Demeanor: Contributes in a positive manner to the professional environment of the organization. Participates and provides input to staff meetings.
  • Attendance: Maintains attendance and tardiness per organization policy.
  • Paylocity clocking: Clocks in and out or records hours worked correctly.
  • Organization Policy and Procedures: Adheres to the policies and procedures of the organization.
  • Dress Code: Adheres to organization and/or department dress code.
  • Policy Adherence: Refers and adheres to appropriate policies and procedures in daily job performance. Seeks interpretation as needed. Maintains on-going review of all new/revised policies.
  • Administrative Decisions: Accepts and supports administrative decisions.
  • Cost controls: Controls costs and expenses by efficient management of departmental resources, elimination of waste, inventory control, charging, billing, coding and resource utilization.
  • Ethics and Compliance: Employee’s conduct reflects the organization expectation of the highest levels of ethic and compliant conduct.
  • Safety: Uses proper precautions to prevent injury to self or others. Reports any safety issues immediately to management.

    • Position Responsibilities

    1. Answers incoming phone calls in a timely manner.
    2. Accurate schedules patient appointments with appropriate providers.
    3. Collects patient demographics and insurance information in an accurate manner.
    4. Distributes incoming administrative correspondence in a timely and accurate fashion.
    5. Scheduling referrals to appropriate outside providers timely;
    6. Responds to requests from various departments regarding insurance, scheduling, and paperwork.
    7. Scheduling appointments with providers based upon patient call and need.

    Requirements

    MINIMUM EDUCATION REQUIRED

    • High school diploma

    MINIMUM EXPERIENCE REQUIRED

    • Customer service experience and office setting experience preferred

    LICENSES / CERTIFICATIONS REQUIRED

    • N/A

    SUPERVISES

    • N/A

    KNOWLEDGE, SKILLS & ABILITIES REQUIRED

    • Basic computer/typing skills; experience with Microsoft Office; experience with multi-line phones; ability to multitask

    PHYSICAL DEMANDS & WORKING CONDITIONS

    • Physical/Mental Requirements
    • Ability to sit/stand for long periods
    • Ability to visually and audibly perform all essential functions for timely responsiveness.
    • Must be able to read, write, speak and understand the English language.
    • Ability to make occasional judgments and respond to disasters or emergencies, actual events, or drills.
    • Must have analytical and problem-solving capabilities.
    • Must be able to deal with a variety of personalities with whom the employee comes into contact, both pleasant and irate.
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