Logo
Canyon Capital Resources

Canyon Capital Resources is hiring: IT Support Specialist in Grand Rapids

Canyon Capital Resources, Grand Rapids, MI, United States, 49528

Save Job

Canyon Equities is a professional services team that supports the following companies : Custer Inc, CS Erickson and FastSigns. We provide highly desired resources in the following functional areas, Information Technology, Finance and Human Resources.

Canyon Equities is looking for a high-energy IT Support Specialist to join our team. If you are seeking growth, variety, and the opportunity to bring your expertise to the table we are interested in talking to you.

P OSITION OVERVIEW

The IT Support Specialist delivers advanced technical support to end-users while ensuring the reliability, efficiency, and security of the organization's technology environment. This role not only fulfills service requests and resolves technical incidents but also improves processes, contributes to IT projects, and provides guidance on more complex systems and infrastructure tasks.

The IT Support Specialist prepares, deploys, and support a wide range of devices, applications, and platforms including computers, mobile devices, ERP systems and Microsoft 365, while maintaining user accounts, permissions and IT assets. In addition to troubleshooting hardware, software, and network issues, this role develops and maintains documentation, runbooks, and knowledge base articles that enable consistency and knowledge sharing across the IT team.

With strong technical depth, problem-solving ability, and a proactive approach, the IT Support Specialist enhances end-user productivity, strengthens IT service delivery, and contributes to the continuous improvement of the organization's overall digital experience. This is a exempt full-time position in Grand Rapids requiring in the office presence.

KEY RESPONSIBILITIES

The IT Support Specialist contributes to the growth and success of Canyon Equities by achieving the following objectives :

  • Monitor helpdesk queues, triage and prioritize requests, and ensure effective escalation when necessary
  • Provide in-person, phone, and video support to diagnose and resolve hardware and software issues
  • Support and maintain laptops, tablets, printers, and other peripherals
  • Deliver software support for Windows, Microsoft Office, ERP systems, and other business applications
  • Assist with IT onboarding and offboarding processes for employees, ensuring proper account setup and secure data handling
  • Monitor helpdesk queues, triage and prioritize requests, and ensure effective escalation when necessary
  • Create, manage, and troubleshoot user accounts and permissions in Active Directory, Microsoft 365, and other systems
  • Contribute to IT projects by providing technical expertise and supporting system rollouts and upgrades
  • Maintain accurate IT asset records and manage inventory levels of equipment and supplies
  • Document service requests, troubleshooting steps, and resolutions within the IT service desk system
  • Standardize service delivery by creating and maintaining runbooks, SOPs, and IT system documentation
  • Develop and maintain user-facing knowledge base articles and the IT service catalog
  • Identify opportunities for continuous improvement in helpdesk processes, tools, and end-user experience
  • Train end-users on IT systems, tools, and best practices to improve technology adoption and efficiency
  • Collaborate with the IT team to support departmental goals and strengthen cross-functional workflows
  • Provide mentorship and serve as an escalation point for Helpdesk Technicians on complex issues
  • Track and report time spent on tasks according to company requirements
  • Perform additional duties as assigned to support overall IT and organizational goal

QUALIFICATION S

  • Energetic, self-motivated professional with a positive, customer-focused attitude
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently
  • Excellent interpersonal and communication skills; comfortable supporting users in person, over the phone, and via video
  • Solid organizational skills and attention to detail; able to manage multiple tasks and prioritize effectively
  • Ability to conduct independent research to troubleshoot and solve technical problems
  • Demonstrated continuous improvement mindset and a proactive approach to process enhancement
  • Familiarity with hardware support for laptops, tablets, printers, and other peripherals
  • Experience creating and maintaining technical documentation and user guides
  • Ability to train and educate end-users on IT systems and best practices
  • Strong teamwork skills with the ability to work independently when needed
  • Proficiency in supporting Windows operating systems, Microsoft Office, and general business applications (e.g., ERP systems)
  • Working knowledge of Active Directory, Microsoft 365 administration, and common network concepts

    • EDUCATION / EXPERIENCE / OTHER REQUIREMENTS

  • Bachelor's degree in information technology, computer science, or a related field, required
  • 2+ years' experience working in a technical role
  • Relevant certifications (e.g., CompTiA A+, Microsoft certifications), are a plus
  • Experience with IT service desk ticketing systems and time tracking, preferred
  • Valid driver's license and reliable transportation, required
  • Availability to work on-site at various locations in West Michigan (primarily at one site) and occasionally after hours as needed

    • NOTE : No relocation provided for this position.

    PI414b365a0297-30511-38353392

    #J-18808-Ljbffr