IT Client Support Specialist I Job at University of Central Florida in Orlando

Overview

Join to apply for the IT Client Support Specialist I role at University of Central Florida.

This position is located at the UCF Downtown Campus. The Florida Interactive Entertainment Academy (FIEA) is UCF’s graduate program in Interactive Entertainment housed in a state-of-the-art facility in Creative Village, Downtown Orlando. The IT Client Support Specialist serves as the primary contact for FIEA to provide equipment and service for computers and laptops, servers, printers, game development and other software, game consoles, motion-capture equipment and engineering, presentation A/V screens and projectors, and associated peripherals.

Responsibilities

• Operations: Provide concierge-level service and support; Add, Delete, Move students and employees in the student labs and employee offices; Manage inventory and surplus of FIEA assets; Support event logistics and support; Oversee breakroom inventory and maintenance.
• Information Technology: Handle Service Now service tickets; Provide technology support, including audio/visual equipment, desktops and laptops, game consoles, 3D printing, rendering servers, and Mocap engineering.

Minimum Qualifications

High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Preferred Qualifications

• Bachelor’s or Master’s degree in a related field, such as Art, Computer Science, Engineering, or Information Technology.
• Previous experience in Computer/IT and/or Operations/Logistics Support.
• Microsoft Office 365 software proficiency.
• Strong art development software experience, including Adobe Photoshop, Adobe Creative Suite, Autodesk Maya, Autodesk Suite, Maxon ZBrush, and SideFX Houdini.
• Basic 3D printing experience.
• Basic audio/visual equipment connectivity experience.
• Strong experience with rigging preferred for Mocap Engineering support.

Employment Details

• Department: Nicholson School of Communication and Media (NSCM)
• Work Schedule: Monday - Friday 8:00am to 5:00pm
• Type of Appointment: Regular
• Expected Salary: $20.29 to Negotiable

Additional Information

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• Flexible work environment
• UCF Employee Benefits Guide provides more information

Veteran’s Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. For more information, visit the Veterans’ Preference page.

UCF is an equal opportunity employer. If you require accommodation due to a disability to apply for this position, please call 407-823-1336 or email onac@ucf.edu. For general application questions, please email talent@ucf.edu.