IT Field Support Specialist (Voice) Job at Quevera in Fort Meade

Overview

IT Field Support Specialist (Voice) at Quevera. Quevera is seeking a IT Field Support Specialist to join our team. At Quevera, we don’t just offer jobs—we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth.

Highlights of working for Quevera include recognition as a TOP EMPLOYER in the Baltimore/DC area, competitive benefits, and a career pathway that supports ongoing education and advancement.

Responsibilities

• Conducts sites surveys; assesses and documents current site configuration and user requirements.
• Analyses existing requirements and prepares specifications for hardware acquisitions.
• Develops hardware installation schedules.
• Prepares drawings documenting configuration changes at each site.
• Prepares site installation plans and configurations.
• Configures computers, communications devices and peripheral equipment.
• Trains site personnel in proper use of hardware.
• Troubleshoots, repairs, and tests computer workstations, printers, peripherals, and teleconferencing equipment.
• Installs and configures computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintains government and/or vendor-manufactured fiber optic/Ethernet cables and telephone systems.

Qualifications and Experience

Required Experience: Minimum education and experience level: High school/GED and 0 to 2 years of experience AND 8570 Certification. Preferred Security+. Will accept an AA or BS in a technical field as a substitute for years of experience.

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Proficient in Windows, software, applications, antivirus and patches. Able to read and understand technical manuals and schematics. Proficient in Microsoft Office applications. Strong time-management and prioritization skills. Ability to work with end-users remotely. Familiar with Active Directory security and policies. Excellent analytical and problem-solving skills. Outstanding communication skills. Must be available to work an 8-hour shift between 6am and 6pm, as determined by management. Must be able to lift up to 50 pounds and able to drive a company vehicle. Physical demands include lifting, carrying, pushing, pulling, and occasional work in tight areas.

In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting