IT Support Specialist New Mojave Job at Vast Space LLC in California

Overview

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. We are building artificial gravity space stations and Haven-1, scheduled to be the world’s first commercial space station in low Earth orbit in May 2026. Our team is all-in, committed to executing our mission safely and on time.

If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.

Vast is looking for an IT Support Specialist, reporting to the Manager, IT, to provide day-to-day technical support to Vast’s internal employees and ensure systems run smoothly. You will be the first point of contact for users experiencing technical issues, delivering timely and efficient solutions. Your troubleshooting, problem-solving, and customer-service skills will be key to your success.

This is a full-time, non-exempt position located in our Mojave location.

Responsibilities:

• Exhibits excellent communication and interpersonal skills
• Demonstrated ability to resolve difficult technical issues with limited information
• Provide help desk support and resolve problems to the end user’s satisfaction
• Maintain and support enterprise resources, including laptops, desktops, tablets, mobile phones and other network-enabled devices
• Monitor, respond to and resolve incidents in an ITSM system while ensuring SLA performance metrics (e.g., Jira Service Management, Zendesk)
• Strong troubleshooting of Windows 10/11 and MacOS
• Some understanding of Active Directory or LDAP
• Comfortable replacing hard drives, memory and other computer components
• Onboarding/offboarding users
• Perform timely workstation hardware and software upgrades as required
• Provide support for multiple locations
• Installing and moving equipment up to 50 lbs

Minimum Qualifications:

• 2+ years of experience in IT
• Proven experience with ITSM tools
• Strong problem-solving skills and ability to work independently and collaboratively

Preferred Skills & Experience:

• Experience in a manufacturing environment
• Prior experience in a fast-paced startup environment
• Familiarity with aerospace industry regulations and standards regarding IT and data

Pay Range:

• IT Support Specialist I: $24.52 - $35.10
• IT Support Specialist II: $27.88 - $39.90

Salary Range: California

$24.52 - $39.90 USD

Compensation and Benefits

Base salary will vary based on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is one component of our compensation package. Full-time employees also receive company equity, and a comprehensive benefits package, including: 100% medical, dental, and vision coverage for employees and dependents; flexible paid time off for exempt staff and up to 10 days of vacation for non-exempt staff; paid parental leave; disability and life insurance; 401(k) retirement plan; wellness and lifestyle perks; and meal perks.

Equal Opportunity

Vast is an Equal Opportunity Employer; employment is based on merit and qualifications and will not be influenced by race, color, religion, gender, national origin, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status.