Inside Higher Ed
Overview
Join to apply for the
Patient Service Coordinator
role at
Inside Higher Ed . The PSC (front desk) is responsible for checking in patients for appointments, checking out patients, and assigning follow-up appointments if necessary. Responsibilities also include verifying insurance, collecting payments, processing referrals, and answering phones. The PSC may assist providers as needed. Responsibilities
Provide friendly, courteous and confidential assistance to patients and their family members/representatives. Follow HIPAA guidelines at all times. Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately. Handle in-basket messages and respond in a timely fashion. Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in EPIC. Schedule pre-op appointments and ensure orders from referring providers have been received. Fill vacant appointment slots due to cancellations. Verify Medical Assistance eligibility via EVS and verify other insurances using RTE in EPIC. Check eligibility for grant patients prior to arriving for visit. Verify demographic information and insurance information at each visit and update as needed. Scan picture ID and insurance card into EPIC at first visit and verify at subsequent visits. Contact insurance companies if information on insurance cards is incorrect. Collect patient payments and issue receipts; manage cash appropriately and reconcile cash at day end. Use bump lists to call patients who need to be rescheduled. Use AWARE Report to improve bypassed warnings and report deceased patients to supervisor. Assist with special projects and prepare missed appointment letters or cancellation letters as needed. Answer phones on a rotating basis and provide appropriate information to callers; take messages for providers and forward via Epic. Arrange transportation for patients and notify Administrative Coordinator when parking vouchers are low. Process outside agency forms completed by providers. At day end, cancel or mark no-show patients who did not present for scheduled visits; scan paperwork into EPIC daily and save to the appropriate area. Ensure windows and cabinets are locked at end of shift and send a morning email to staff with assigned duties. Other duties as assigned. Essential Job Functions
Ability to multitask while providing customer service, assisting providers, and entering information into the scheduling system. May be required to assist with answering phones and prioritize duties using computer and copy machine. Minimum Qualifications
High School Diploma or GED One year of work experience in customer service required; two years preferred. Additional education may substitute for required experience per the Johns Hopkins equivalency formula. Preferred Qualifications
Customer service in a medical setting using Epic EHR Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($42,000 targeted; commensurate with experience) Employee group: Full Time Schedule: M-F; 8:30-5:00 FLSA Status: Non-Exempt Location: Johns Hopkins Bayview Department: SOM DOM Bay Addiction Medicine Personnel area: School of Medicine Equal Opportunity and Additional Provisions
Johns Hopkins University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For more information about equal opportunity and accommodations, please refer to the employer resources linked in the details. #J-18808-Ljbffr
Join to apply for the
Patient Service Coordinator
role at
Inside Higher Ed . The PSC (front desk) is responsible for checking in patients for appointments, checking out patients, and assigning follow-up appointments if necessary. Responsibilities also include verifying insurance, collecting payments, processing referrals, and answering phones. The PSC may assist providers as needed. Responsibilities
Provide friendly, courteous and confidential assistance to patients and their family members/representatives. Follow HIPAA guidelines at all times. Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately. Handle in-basket messages and respond in a timely fashion. Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in EPIC. Schedule pre-op appointments and ensure orders from referring providers have been received. Fill vacant appointment slots due to cancellations. Verify Medical Assistance eligibility via EVS and verify other insurances using RTE in EPIC. Check eligibility for grant patients prior to arriving for visit. Verify demographic information and insurance information at each visit and update as needed. Scan picture ID and insurance card into EPIC at first visit and verify at subsequent visits. Contact insurance companies if information on insurance cards is incorrect. Collect patient payments and issue receipts; manage cash appropriately and reconcile cash at day end. Use bump lists to call patients who need to be rescheduled. Use AWARE Report to improve bypassed warnings and report deceased patients to supervisor. Assist with special projects and prepare missed appointment letters or cancellation letters as needed. Answer phones on a rotating basis and provide appropriate information to callers; take messages for providers and forward via Epic. Arrange transportation for patients and notify Administrative Coordinator when parking vouchers are low. Process outside agency forms completed by providers. At day end, cancel or mark no-show patients who did not present for scheduled visits; scan paperwork into EPIC daily and save to the appropriate area. Ensure windows and cabinets are locked at end of shift and send a morning email to staff with assigned duties. Other duties as assigned. Essential Job Functions
Ability to multitask while providing customer service, assisting providers, and entering information into the scheduling system. May be required to assist with answering phones and prioritize duties using computer and copy machine. Minimum Qualifications
High School Diploma or GED One year of work experience in customer service required; two years preferred. Additional education may substitute for required experience per the Johns Hopkins equivalency formula. Preferred Qualifications
Customer service in a medical setting using Epic EHR Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 - $28.80 HRLY ($42,000 targeted; commensurate with experience) Employee group: Full Time Schedule: M-F; 8:30-5:00 FLSA Status: Non-Exempt Location: Johns Hopkins Bayview Department: SOM DOM Bay Addiction Medicine Personnel area: School of Medicine Equal Opportunity and Additional Provisions
Johns Hopkins University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For more information about equal opportunity and accommodations, please refer to the employer resources linked in the details. #J-18808-Ljbffr