Window World of Penn/Ohio
Customer Scheduling Coordinator
Window World of Penn/Ohio, Youngstown, Ohio, United States, 44502
Benefits/Perks
Competitive, biweekly pay
Performance based raises
Retirement Plan (401K)
Major Medical Insurance
Dental/Vision Insurance
Colonial Life Insurance Policies
Paid time off
Paid Holidays
Family culture
Job Summary: Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks. The CCs day will fly by while handling inbound/outbound calls, scheduling appointments and entering data. We're looking for energetic and positive people with a customer-first mentality to create positive experiences for all Window World customers. All of this within a fun filled team culture.
Role and Responsibilities:
At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:
Handle inbound and outbound calls using genuine phone etiquette.
Maintain knowledge of products and services.
Convert customer inquiries from phone, email, and text into in-home sales appointments.
Manage multiple Window World locations in one system.
Accurately create and update customer information and leave notes in a CRM.
Maintain a well-organized and professional workspace.
Work as a team to get the work for the day handled.
Additional Notes:
Window World Penn-Ohio is a replacement window company. We also have products including doors and siding. We value our customers and are dedicated to serving them. All responsibilities above should be held at a top-level standard and level of professionalism.
Competitive, biweekly pay
Performance based raises
Retirement Plan (401K)
Major Medical Insurance
Dental/Vision Insurance
Colonial Life Insurance Policies
Paid time off
Paid Holidays
Family culture
Job Summary: Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks. The CCs day will fly by while handling inbound/outbound calls, scheduling appointments and entering data. We're looking for energetic and positive people with a customer-first mentality to create positive experiences for all Window World customers. All of this within a fun filled team culture.
Role and Responsibilities:
At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:
Handle inbound and outbound calls using genuine phone etiquette.
Maintain knowledge of products and services.
Convert customer inquiries from phone, email, and text into in-home sales appointments.
Manage multiple Window World locations in one system.
Accurately create and update customer information and leave notes in a CRM.
Maintain a well-organized and professional workspace.
Work as a team to get the work for the day handled.
Additional Notes:
Window World Penn-Ohio is a replacement window company. We also have products including doors and siding. We value our customers and are dedicated to serving them. All responsibilities above should be held at a top-level standard and level of professionalism.