Business Process Analyst - Business Insurance Job at Marsh & McLennan in Chicago

Join Our Incredible Team!

At Marsh McLennan Agency (MMA), we believe that a supportive and vibrant workplace culture is the key to success. With over 11,000 talented individuals dedicated to making a positive impact, we invite you to become a part of our team as a Business Process Analyst specializing in Business Insurance.

MMA offers a wide range of insurance solutions to both organizations and individuals, including employee health, benefits, retirement, and private client insurance. With offices across North America, we blend local, personalized service with the global expertise of Marsh McLennan (NYSE: MMC).

Your Role:

As a Business Process Analyst, you will play a pivotal role in enhancing client service processes. You'll engage with various applications, including our agency management system, and work alongside the Business Process team to lead exciting projects aimed at developing and implementing innovative processes and systems that streamline operations.

Key Responsibilities:

• Participate in regional workgroups to identify requirements, redesign, and implement leading-edge business processes, workflows, and data standards.
• Document and maintain procedures along with other process artifacts for training and ongoing reference.
• Collaborate with both national and regional teams to troubleshoot issues and propose creative, scalable solutions for organizational challenges.

Your Ideal Qualifications:

If you have a strong professional background with the following skills, we want to meet you:

• 3+ years of experience in business insurance with an understanding of the insurance brokerage industry.
• Strong critical thinking, analytical, and problem-solving abilities.
• A proven track record in process improvement and workflow optimization through best practices.
• Excellent organizational skills and the ability to handle multiple projects simultaneously.
• Legal authorization to work in the U.S. on a permanent basis.
• 3+ years of experience in a business process role or a similar position.
• Experience with agency management systems such as Applied Epic, CSR24, and Indio.

Preferred Qualifications (Optional):

• Familiarity with reporting tools and third-party solutions that integrate with agency management systems.
• Experience in developing and delivering training programs.
• Capability in creating and maintaining detailed procedure documentation.

Even if you don't meet every qualification, we encourage you to apply if you feel close to what we're looking for!

Why Work with Us?

We value the contributions of our colleagues and promote a culture that emphasizes well-being, professional growth, and personal fulfillment. Our benefits include:

• Generous time off including personal and volunteer days.
• Tuition reimbursement and opportunities for professional development.
• Flexible remote work with some travel required.
• Charitable contribution matching programs.
• Stock purchase opportunities.

The annual salary range for this role is $72,800 to $135,700, based on factors like experience and skills. Additionally, you may be eligible for performance-driven incentives. We also offer a comprehensive benefits package, including health and welfare benefits, tuition assistance, 401K savings, and employee support programs.

Application deadline: October 6, 2025.