ACARA
Description
Acara Solutions is seeking a detail-oriented and proactive Business Operations Analyst 2 to join our client located in Fremont CA.
Essential Duties and Responsibilities - Other duties may be assigned
- Monitor, investigate, and resolve issues related to SAP service orders and notifications.
- Analyzing data tie-off between SAP & Microsoft Dynamics.
- Establishing best practices for data consistency and reducing errors
- Processing SAP customer master requests requiring changes to Plant, Sales Org, Functional Location, etc.
- Update and maintain data accuracy within SAP business systems
- Navigate SAP installed base records
- Create and maintain SAP equipment records
- Interact closely with internal customers, understanding their issues, and guiding them within the boundaries of the business process
- Monitor and respond to user transactional issues promptly
- Participating in training programs to understand new project dependencies
- Reviewing and updating service process documentation & training
- Effectively find and export SAP data and combine data from multiple sources
- Ability to analyze data to generate actionable insights and presents the findings to the business users for informed decision making
Pay: $52.82/hr
Duration: 2 years with the possibility to convert to full-time based on business needs and performance
Schedule: Virtual Flex - 1-2 days onsite, M-F 8 AM - 5 PM PST
Job Requirements
Required Skills / Qualifications:
- 3 years minimum experience working with SAP service modules (FSM, CS, PM, or SD) in a transactional support or analyst role
- Familiarity with SAP install base, equipment records, and service orders
- Working knowledge of Microsoft Dynamics FSM
- Ability to use Excel, Power BI, or similar tools for data visualization and analysis.
- Prior experience supporting customer service or field service operations.
- Excellent time management and organizational skills
- Good communication and interpersonal skills
- Understanding of service process optimization, documentation, and training delivery.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.