Southern Illinois University
IT Support Associate I - Desktop Support Assistant Job at Southern Illinois Univ
Southern Illinois University, Chicago, IL, US, 60290
Salary : $36,000.00 Annually
Location : On Campus
Job Type: Civil Service
Job Number: 202500440
Department: Facilities and Energy Management-SIUC
Opening Date: 09/11/2025
Closing Date: 9/25/2025 11:59 PM Central
FLSA:: Non-Exempt
Security/Safety Sensitive:: NA
FTE: 1.0
Description
Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.
Facilities and Energy Management is seeking applicants for an information technology support position with responsibilities to support departmental users of university technology systems and services. Being a department that supports the university facilities, there is a wide variety of technologies employed that this position would be called upon for support in conjunction with the SIU Office of Information Technology. Interested candidates should be able to thrive in handling a varying level of task load and changing priorities.
Examples of Duties
• Responsible for providing user support in designated areas, such as desktop support, printer management, computer file management, Teams support, and other designated specialties.
• Supports hardware and software solutions to meet user requirements.
• Supports application and system usage and performs troubleshooting tasks to improve performance.
• Maintains file system archives by managing backup methodologies.
• Maintains and supports assigned systems with documented testing and development of procedures to ensure minimal downtime and loss of productivity and service.
• Support user management of network ID accounts for regular access to SIU e-mail, HRSS, and training sites.
• Other related duties as assigned within the confines of the classification.
Qualifications
Supplemental Information
Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.
Tips for Completing a Civil Service Application:
1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.
2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.
3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application.
4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves).
5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing.
6. Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com.
7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov
About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.
Sponsorship for Work Authorization is not available. For more information visit
Southern Illinois University Carbondale is an R1 Opportunity University with a statewide economic impact of $2.7 billion dollars. We offer 200+ undergraduate degrees, minors and specializations, 79 master's degrees, and 40 doctoral degrees. Our main campus is 1,136 acres, with additional acreage in University Farms, Touch of Nature Outdoor Education Center, and other facilities. The university is an essential part of the city of Carbondale and an important contributor to the culture of the entire region. While Carbondale includes many of the amenities of urban life, it retains its small-town flavor. Cost of living is considerably lower in the region than similar areas elsewhere, and many employees commute from nearby counties.
The Southern Illinois region is distinct from the rest of the state, boasting considerable natural beauty including the Shawnee National Forest, many state parks, national wildlife areas, and several lakes beloved for recreation. Local foods are readily available in the area, with a variety of eateries and a growing specialized food truck presence. The area is home to the Shawnee Hills Wine Trail, an official wine appellation designation. The wineries extend the cultural reach of the community, hosting live music and continual art exhibits. The campus itself is a microcosm of the area, with a lake and forest on campus, as well as traditional collegiate architecture, quad, and residential halls. Students enjoy outdoor study areas as well as specialized computer labs scattered across campus, including in the three million volume Morris Library. To learn about employee benefits and find resources about Carbondale and the Southern Illinois region, visit:
SIU Carbondale is an Equal Opportunity Employer, including but not limited to disability and/or veteran status.
University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). These benefits include: Health Insurance plans (HMOs, OAPs, QCHP and CDHP), Dental Insurance, Vision Plan, Life Insurance, Accidental Death & Dismemberment (AD&D), Supplemental Long Term Disability (LTD), Flex Spending Accounts, MCAP and DCAP, and 457(b) Deferred Compensation Plan.
Eligible employees are required to participate in the State Universities Retirement System (SURS). SURS is the retirement administrator for employees in public higher education in the State of Illinois.
Other benefits available to eligible employees include: Generous paid time-off, 403(b) Supplemental Retirement Plans, Employee Assistance Program and a Tuition Waiver Program.
For more information please visit: https://hr.siu.edu/benefits/
Location : On Campus
Job Type: Civil Service
Job Number: 202500440
Department: Facilities and Energy Management-SIUC
Opening Date: 09/11/2025
Closing Date: 9/25/2025 11:59 PM Central
FLSA:: Non-Exempt
Security/Safety Sensitive:: NA
FTE: 1.0
Description
Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.
Facilities and Energy Management is seeking applicants for an information technology support position with responsibilities to support departmental users of university technology systems and services. Being a department that supports the university facilities, there is a wide variety of technologies employed that this position would be called upon for support in conjunction with the SIU Office of Information Technology. Interested candidates should be able to thrive in handling a varying level of task load and changing priorities.
Examples of Duties
• Responsible for providing user support in designated areas, such as desktop support, printer management, computer file management, Teams support, and other designated specialties.
• Supports hardware and software solutions to meet user requirements.
• Supports application and system usage and performs troubleshooting tasks to improve performance.
• Maintains file system archives by managing backup methodologies.
• Maintains and supports assigned systems with documented testing and development of procedures to ensure minimal downtime and loss of productivity and service.
• Support user management of network ID accounts for regular access to SIU e-mail, HRSS, and training sites.
• Other related duties as assigned within the confines of the classification.
Qualifications
- High school diploma or equivalent.
- Any one or any combination totaling one (1) year (12 months) from the following categories:
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.
Supplemental Information
Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.
Tips for Completing a Civil Service Application:
1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.
2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.
3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application.
4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves).
5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing.
6. Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com.
7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov
About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.
Sponsorship for Work Authorization is not available. For more information visit
Southern Illinois University Carbondale is an R1 Opportunity University with a statewide economic impact of $2.7 billion dollars. We offer 200+ undergraduate degrees, minors and specializations, 79 master's degrees, and 40 doctoral degrees. Our main campus is 1,136 acres, with additional acreage in University Farms, Touch of Nature Outdoor Education Center, and other facilities. The university is an essential part of the city of Carbondale and an important contributor to the culture of the entire region. While Carbondale includes many of the amenities of urban life, it retains its small-town flavor. Cost of living is considerably lower in the region than similar areas elsewhere, and many employees commute from nearby counties.
The Southern Illinois region is distinct from the rest of the state, boasting considerable natural beauty including the Shawnee National Forest, many state parks, national wildlife areas, and several lakes beloved for recreation. Local foods are readily available in the area, with a variety of eateries and a growing specialized food truck presence. The area is home to the Shawnee Hills Wine Trail, an official wine appellation designation. The wineries extend the cultural reach of the community, hosting live music and continual art exhibits. The campus itself is a microcosm of the area, with a lake and forest on campus, as well as traditional collegiate architecture, quad, and residential halls. Students enjoy outdoor study areas as well as specialized computer labs scattered across campus, including in the three million volume Morris Library. To learn about employee benefits and find resources about Carbondale and the Southern Illinois region, visit:
SIU Carbondale is an Equal Opportunity Employer, including but not limited to disability and/or veteran status.
University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). These benefits include: Health Insurance plans (HMOs, OAPs, QCHP and CDHP), Dental Insurance, Vision Plan, Life Insurance, Accidental Death & Dismemberment (AD&D), Supplemental Long Term Disability (LTD), Flex Spending Accounts, MCAP and DCAP, and 457(b) Deferred Compensation Plan.
Eligible employees are required to participate in the State Universities Retirement System (SURS). SURS is the retirement administrator for employees in public higher education in the State of Illinois.
Other benefits available to eligible employees include: Generous paid time-off, 403(b) Supplemental Retirement Plans, Employee Assistance Program and a Tuition Waiver Program.
For more information please visit: https://hr.siu.edu/benefits/