Adventist HealthCare
Senior Operations Manager, Day Shift, Outpatient Imaging
Adventist HealthCare, Rockville, Maryland, us, 20849
Overview
Outpatient Imaging - Blackwell. Adventist HealthCare seeks to hire an experienced Operations Manager for our Outpatient Imaging department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As an Operations Manager, you will be responsible for the day-to-day leadership, supervision, and coordination of operational and administrative activities to support efficient imaging services across multiple locations. Responsibilities
Coordinate, in conjunction with the physician leader and Director of Operations and Business Development, the human resource functions for clinical staff, including hiring, performance evaluation, and counseling. Determine the composition and scheduling of staff to assure the delivery of effective and cost-efficient care. Provide day-to-day operational supervision of a team of administrative, technical, and/or clinical (non-provider) employees, including interviewing, hiring, terminating, disciplining, and managing performance in collaboration with the Administrator. Work with the Director to coordinate workflow, standardized processes, and manage efficient operations. Support clinical team members with procedures and processes as needed. Support organizational growth of Outpatient Imaging centers. Travel to all current outpatient imaging offices as required. Provide clear guidance and support with structured processes and procedures across the department. Provide guidance and support to team members to efficiently perform their job responsibilities. Coordinate operational needs of the office, including maintaining machines and equipment; procure office and medical supplies, equipment, phone service, IT support, etc. Assist in providing information for budget justification and maintain reports and records to account for the utilization of funds. Manage all supply needs for the offices. Develop, evaluate, recommend, and implement methods to improve the processing of the work of the office and utilization of personnel and equipment. Manage all equipment operations, monitor downtime, and create purchase orders for services for the offices. Manage all clinic patients, assist and create processes for clinic patients, and work with the team to provide clear direction on scheduling and proper billing. Support departmental leadership in decision making by providing data and benchmark information to assess the capital equipment’s ability to meet departmental needs; participate in strategic planning for future capital equipment. Identify and track new business opportunities. Develop, revise, and implement standards and policies for operational aspects of OP Imaging patient care goals and objectives. Demonstrate understanding of how to facilitate and promote cultural change in an organization. Participate in the hiring process of new team members, including interviews and panel interviews. Champion AHC OP Imaging culture and propose innovative ways to enhance the employee experience. Be responsible for all system upgrades and testing related to Patient Access computer programs (e.g., electronic scheduling book, registration functions). Build programs that serve as a pipeline for imaging referrals. Participate in the hiring process of new OP Imaging team members, including interviews and interactions. Familiarity with Press Ganey and patient satisfaction survey results. Uphold the values and customer service standards of the organization. Ability to work under pressure and balance many competing priorities. Oversee front desk team members and processes. Other duties as assigned and/or needed. Qualifications
B.A./B.S. degree from an accredited university in business, healthcare or related field required; Master’s Degree in a related field preferred. Strong leadership and consensus-building skills with a minimum of five years of supervisory experience in healthcare. Minimum of five or more years of experience in Imaging. ARRT R.T. (R) or RN credentials required. Polished presentation and interpersonal skills. Top-level business management, interpersonal, and facilitation skills. Good knowledge of Microsoft Office and Windows-based computer applications. Ability to work independently and handle a multitask environment. Strong organizational skills. Protects the organization’s value by keeping information confidential. Performs all other duties as assigned. Work Schedule and Pay
Work Schedule: Day Shift; This Position will cover Blackwell Office, North Bethesda and ACC PET/CT Center. Pay Range:
$96,058.56 - $145,995.20 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt) Benefits
Work life balance through nonrotating shifts Recognition and rewards for professional expertise Free Employee parking Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available) Paid Time Off Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance Subsidized childcare at participating childcare centers Tuition Reimbursement Employee Assistance Program (EAP) support As a faith-based organization, Adventist HealthCare has earned a reputation for high-quality, compassionate care and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are making a difference. Join the Adventist HealthCare team today; apply now to be considered. COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. Adventist HealthCare will not hire applicants who state that they are nicotine users or who test positive for nicotine and drug use. Medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive may re-apply after 90 days if they can attest that they have not used any nicotine products in the past 90 days and pass follow-up testing. Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
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Outpatient Imaging - Blackwell. Adventist HealthCare seeks to hire an experienced Operations Manager for our Outpatient Imaging department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As an Operations Manager, you will be responsible for the day-to-day leadership, supervision, and coordination of operational and administrative activities to support efficient imaging services across multiple locations. Responsibilities
Coordinate, in conjunction with the physician leader and Director of Operations and Business Development, the human resource functions for clinical staff, including hiring, performance evaluation, and counseling. Determine the composition and scheduling of staff to assure the delivery of effective and cost-efficient care. Provide day-to-day operational supervision of a team of administrative, technical, and/or clinical (non-provider) employees, including interviewing, hiring, terminating, disciplining, and managing performance in collaboration with the Administrator. Work with the Director to coordinate workflow, standardized processes, and manage efficient operations. Support clinical team members with procedures and processes as needed. Support organizational growth of Outpatient Imaging centers. Travel to all current outpatient imaging offices as required. Provide clear guidance and support with structured processes and procedures across the department. Provide guidance and support to team members to efficiently perform their job responsibilities. Coordinate operational needs of the office, including maintaining machines and equipment; procure office and medical supplies, equipment, phone service, IT support, etc. Assist in providing information for budget justification and maintain reports and records to account for the utilization of funds. Manage all supply needs for the offices. Develop, evaluate, recommend, and implement methods to improve the processing of the work of the office and utilization of personnel and equipment. Manage all equipment operations, monitor downtime, and create purchase orders for services for the offices. Manage all clinic patients, assist and create processes for clinic patients, and work with the team to provide clear direction on scheduling and proper billing. Support departmental leadership in decision making by providing data and benchmark information to assess the capital equipment’s ability to meet departmental needs; participate in strategic planning for future capital equipment. Identify and track new business opportunities. Develop, revise, and implement standards and policies for operational aspects of OP Imaging patient care goals and objectives. Demonstrate understanding of how to facilitate and promote cultural change in an organization. Participate in the hiring process of new team members, including interviews and panel interviews. Champion AHC OP Imaging culture and propose innovative ways to enhance the employee experience. Be responsible for all system upgrades and testing related to Patient Access computer programs (e.g., electronic scheduling book, registration functions). Build programs that serve as a pipeline for imaging referrals. Participate in the hiring process of new OP Imaging team members, including interviews and interactions. Familiarity with Press Ganey and patient satisfaction survey results. Uphold the values and customer service standards of the organization. Ability to work under pressure and balance many competing priorities. Oversee front desk team members and processes. Other duties as assigned and/or needed. Qualifications
B.A./B.S. degree from an accredited university in business, healthcare or related field required; Master’s Degree in a related field preferred. Strong leadership and consensus-building skills with a minimum of five years of supervisory experience in healthcare. Minimum of five or more years of experience in Imaging. ARRT R.T. (R) or RN credentials required. Polished presentation and interpersonal skills. Top-level business management, interpersonal, and facilitation skills. Good knowledge of Microsoft Office and Windows-based computer applications. Ability to work independently and handle a multitask environment. Strong organizational skills. Protects the organization’s value by keeping information confidential. Performs all other duties as assigned. Work Schedule and Pay
Work Schedule: Day Shift; This Position will cover Blackwell Office, North Bethesda and ACC PET/CT Center. Pay Range:
$96,058.56 - $145,995.20 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt) Benefits
Work life balance through nonrotating shifts Recognition and rewards for professional expertise Free Employee parking Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available) Paid Time Off Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance Subsidized childcare at participating childcare centers Tuition Reimbursement Employee Assistance Program (EAP) support As a faith-based organization, Adventist HealthCare has earned a reputation for high-quality, compassionate care and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are making a difference. Join the Adventist HealthCare team today; apply now to be considered. COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination. Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. Adventist HealthCare will not hire applicants who state that they are nicotine users or who test positive for nicotine and drug use. Medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive may re-apply after 90 days if they can attest that they have not used any nicotine products in the past 90 days and pass follow-up testing. Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
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