ASM Global
Overview
LEGENDS & ASM GLOBAL join forces to redefine excellence in sports, entertainment, and live events, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality. Position:
General Manager
Department:
Administration
Reports to:
Regional Vice President
FLSA Status:
Salaried, Exempt LEGENDS and ASM GLOBAL are committed to an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we strive to create a workplace where everyone can succeed. Join us to transform live entertainment. The Role
This individual will have responsibility for the overall management, promotion, and operation of the Lawrence Joel Veterans Memorial Coliseum, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations. This position will also provide booking and operational support to Allegacy Stadium and Couch Ballpark at Wake Forest University. Essential Duties And Responsibilities
Maintains active contact with the Client/Contract Administrator. Monitors ASM Global’s compliance with all provisions of the management services contract. Plan, supervise, manage, oversee, and evaluate the activities and operations of the Lawrence Joel Veterans Memorial Coliseum. Oversees parking and traffic and concessions relationships and operations for Couch Ballpark and Allegacy Stadium along with other operational items as requested by client. Serve as main point of contact for all third party (non-Wake Forest Athletics) public and private events and bookings for all three aforementioned facilities. Oversee implementation of ASM Global’s Best Practices for operations, security, event management and other similar programs. Recommends, establishes, and enforces facility operations policies and procedures. Prepares preliminary budget requests and monitors facility accounts and budget; researches and recommends the purchase of facilities supplies and materials, athletic equipment; requisitions and inventories facility materials, equipment, and supplies. Negotiates lease agreements as determined necessary and in the best interests of the facilities. Establishes and maintains effective working relationships with the Client/Contract Administrator, other University Departments, tenants, government departments and agencies, entertainment industry, community, and civic organizations to encourage continual and regular use of the Coliseum and Stadium. Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, including matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed. Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice. Prepares and maintains required reports/records for the Client/Contract Administrator and for the Corporate Office. Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facilities. Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue. Conducts marketing, budgeting, and weekly staff meetings. Directs the development and administers the execution of operating and marketing financial plans and documents, including operating revenue and expense budgets; capital expense plans and budgets. Provides for control of day-to-day operations; ensuring coordination of plans, programs, and events; conducts post-event operational and financial review and analysis. Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility. Provides or coordinates timely response to directives and requests from internal and external organizations, agencies, departments, and individuals; maintains the integrity of the facility and ASM Global in all communications. Oversees and advises Human Resources on staffing plans, including number and types of employees, essential functions, salaries, and benefits. Implements and maintains a high standard for guest services, including initiatives for employee training and recognition/rewards. Ensures administration of personnel and operation of facilities comply with applicable local, state, and federal regulations. Evaluates facility practices and recommends improvements to reflect client needs and improve efficiency and safety in compliance with ASM Global policies and procedures. Establishes and maintains effective working relationships with the University, tenants, employees, union representatives, and the general public. Supervisory Responsibilities
Manages subordinate Directors and Managers who supervise employees. Responsible for the overall direction, coordination, and evaluation of these units. Must establish and maintain effective relationships with Client/Contract Administrator, University Departments, tenants, government departments and agencies, sports and entertainment industry, community, civic organizations, and union representatives (where applicable) to encourage continual and regular use of the facility. Qualifications
A proven track record of managing and leading large-scale facility operations with a diverse workforce. Significant experience in contract negotiations, supervising personnel, booking, promoting, and supervising live entertainment productions, business law, purchasing procedures, and labor relations and union contracts (if applicable). Education and Experience
A bachelor’s degree (BA) from a four-year accredited college or university with major coursework in business or public administration, or the equivalent combination of education and experience. Minimum of 5-7 years of industry experience in a senior management position within an arena, convention center, or stadium. Skills And Abilities
Ability to perform effectively under significant pressure and meet industry timetables. Business acumen with a client/customer service focus. Compensation
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. Working Conditions
Location:
Lawrence Joel Veterans Memorial Coliseum/Wake Forest University Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note:
The essential responsibilities of this position are described above and may be subject to change. This document does not imply that these are the only duties to be performed by the employee. Equal Opportunity/Affirmative Action employer. Women, Minorities, Individuals with Disabilities, and protected Veterans are encouraged to apply. VEVRAA Federal Contractor.
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LEGENDS & ASM GLOBAL join forces to redefine excellence in sports, entertainment, and live events, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality. Position:
General Manager
Department:
Administration
Reports to:
Regional Vice President
FLSA Status:
Salaried, Exempt LEGENDS and ASM GLOBAL are committed to an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we strive to create a workplace where everyone can succeed. Join us to transform live entertainment. The Role
This individual will have responsibility for the overall management, promotion, and operation of the Lawrence Joel Veterans Memorial Coliseum, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations. This position will also provide booking and operational support to Allegacy Stadium and Couch Ballpark at Wake Forest University. Essential Duties And Responsibilities
Maintains active contact with the Client/Contract Administrator. Monitors ASM Global’s compliance with all provisions of the management services contract. Plan, supervise, manage, oversee, and evaluate the activities and operations of the Lawrence Joel Veterans Memorial Coliseum. Oversees parking and traffic and concessions relationships and operations for Couch Ballpark and Allegacy Stadium along with other operational items as requested by client. Serve as main point of contact for all third party (non-Wake Forest Athletics) public and private events and bookings for all three aforementioned facilities. Oversee implementation of ASM Global’s Best Practices for operations, security, event management and other similar programs. Recommends, establishes, and enforces facility operations policies and procedures. Prepares preliminary budget requests and monitors facility accounts and budget; researches and recommends the purchase of facilities supplies and materials, athletic equipment; requisitions and inventories facility materials, equipment, and supplies. Negotiates lease agreements as determined necessary and in the best interests of the facilities. Establishes and maintains effective working relationships with the Client/Contract Administrator, other University Departments, tenants, government departments and agencies, entertainment industry, community, and civic organizations to encourage continual and regular use of the Coliseum and Stadium. Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, including matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed. Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice. Prepares and maintains required reports/records for the Client/Contract Administrator and for the Corporate Office. Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facilities. Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue. Conducts marketing, budgeting, and weekly staff meetings. Directs the development and administers the execution of operating and marketing financial plans and documents, including operating revenue and expense budgets; capital expense plans and budgets. Provides for control of day-to-day operations; ensuring coordination of plans, programs, and events; conducts post-event operational and financial review and analysis. Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility. Provides or coordinates timely response to directives and requests from internal and external organizations, agencies, departments, and individuals; maintains the integrity of the facility and ASM Global in all communications. Oversees and advises Human Resources on staffing plans, including number and types of employees, essential functions, salaries, and benefits. Implements and maintains a high standard for guest services, including initiatives for employee training and recognition/rewards. Ensures administration of personnel and operation of facilities comply with applicable local, state, and federal regulations. Evaluates facility practices and recommends improvements to reflect client needs and improve efficiency and safety in compliance with ASM Global policies and procedures. Establishes and maintains effective working relationships with the University, tenants, employees, union representatives, and the general public. Supervisory Responsibilities
Manages subordinate Directors and Managers who supervise employees. Responsible for the overall direction, coordination, and evaluation of these units. Must establish and maintain effective relationships with Client/Contract Administrator, University Departments, tenants, government departments and agencies, sports and entertainment industry, community, civic organizations, and union representatives (where applicable) to encourage continual and regular use of the facility. Qualifications
A proven track record of managing and leading large-scale facility operations with a diverse workforce. Significant experience in contract negotiations, supervising personnel, booking, promoting, and supervising live entertainment productions, business law, purchasing procedures, and labor relations and union contracts (if applicable). Education and Experience
A bachelor’s degree (BA) from a four-year accredited college or university with major coursework in business or public administration, or the equivalent combination of education and experience. Minimum of 5-7 years of industry experience in a senior management position within an arena, convention center, or stadium. Skills And Abilities
Ability to perform effectively under significant pressure and meet industry timetables. Business acumen with a client/customer service focus. Compensation
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. Working Conditions
Location:
Lawrence Joel Veterans Memorial Coliseum/Wake Forest University Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note:
The essential responsibilities of this position are described above and may be subject to change. This document does not imply that these are the only duties to be performed by the employee. Equal Opportunity/Affirmative Action employer. Women, Minorities, Individuals with Disabilities, and protected Veterans are encouraged to apply. VEVRAA Federal Contractor.
#J-18808-Ljbffr