Petco
Overview
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We believe what's good for pets, people and our planet is good for Petco. Position Overview The General Manager is responsible for leading through Petco's vision of "Healthier Pets. Happier People. Better World." to develop a high-performing team that delivers top-line sales growth while maintaining welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives the business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which results in profitability. This role requires passion for pets, ability to inspire and lead a team, a focus on process excellence, and a drive for results. Position Responsibilities
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people and pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. Attract, hire, and retain a diverse team of top talent. Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. Create a professional environment that inspires and encourages the growth and engagement of partners. Lead and implement a positive culture of teamwork and collaboration by working alongside the team, establishing priorities, and providing clear direction. Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest appropriate solutions. Responsible for all partner performance management in the Pet Care Center. Demonstrate and support a continuous improvement and growth mindset. Performance
Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence. Schedule and adjust labor hours and payroll to maximize productivity, achieve sales and payroll goals, and complete workload. Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results. Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business. Market the Pet Care Center and its products, oversee planning of on-site and community events, such as adoptions, school visits and other local promotions and animal-welfare events. Process
Ensure the proper health, appearance, welfare, and proper handling of all animals. Ensure merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, ad setup and monthly ad planner guidelines, adjusting as necessary for each store. Complete and submit accounting, inventory management and payroll paperwork in a timely manner; ensure all expenses are maintained within budgeted levels. Maintain the Pet Care Center's appearance according to Petco operational standards and safety procedures. Protect Petco pets and merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Ensure the Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security. Maintain the Pet Care Center's professional image, appearance, and cleanliness. Other Essential Duties
MODEL INSPIRING LEADERSHIP . Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth. PROMOTE SAFETY . Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. FOSTER A COLLABORATIVE CULTURE . Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and improve guest engagement, guest satisfaction and company image. Ensure a culture that values teamwork. PRIORITIZE TALENT DEVELOPMENT . Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Continue excellence in Petco's partners through developmental programs and leadership opportunities. Develop bench strength through internal training and external recruitment. ENGAGE AND BE PRESENT.
Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team to high standards within a fun working environment. Education and Experience In addition to a high school diploma or equivalent, demonstrate proficiency in basic business and finance acumen, analysis and problem-solving skills, and a strong focus on people development and guest service. Excellence in communication and computer skills are also required. Three or more years of management experience or the equivalent is required; previous retail management experience is preferred. A working knowledge of general business practices is desirable, as are strong organizational skills. A qualified applicant will possess an aptitude for strong customer service and the ability to instruct others. Must have professional appearance and demeanor and a keen interest in all kinds of animals. Must be licensed to operate a motor vehicle. Completion of PETCO Management Achievement Program Modules and internal management roles may be required for internal candidates. Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services. Work Environment
The majority of job duties are indoors, though occasional merchandise stocking, customer carry-outs, and bank deposits may require leaving the Pet Care Center briefly. This role involves bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. A limited amount of travel will be required. Contacts
This position has continuous contact with the general public at the Pet Care Center and related events, and regular contact with other departments, Distribution Centers, and Support Centers. Some external coordination may be required for merchandise returns, ordering parts, Pet Care Center repairs, vaccination clinics, events, and vendor meetings. #PetcoGM Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We believe what's good for pets, people and our planet is good for Petco. Position Overview The General Manager is responsible for leading through Petco's vision of "Healthier Pets. Happier People. Better World." to develop a high-performing team that delivers top-line sales growth while maintaining welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives the business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which results in profitability. This role requires passion for pets, ability to inspire and lead a team, a focus on process excellence, and a drive for results. Position Responsibilities
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people and pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. Attract, hire, and retain a diverse team of top talent. Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. Create a professional environment that inspires and encourages the growth and engagement of partners. Lead and implement a positive culture of teamwork and collaboration by working alongside the team, establishing priorities, and providing clear direction. Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest appropriate solutions. Responsible for all partner performance management in the Pet Care Center. Demonstrate and support a continuous improvement and growth mindset. Performance
Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence. Schedule and adjust labor hours and payroll to maximize productivity, achieve sales and payroll goals, and complete workload. Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results. Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business. Market the Pet Care Center and its products, oversee planning of on-site and community events, such as adoptions, school visits and other local promotions and animal-welfare events. Process
Ensure the proper health, appearance, welfare, and proper handling of all animals. Ensure merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, ad setup and monthly ad planner guidelines, adjusting as necessary for each store. Complete and submit accounting, inventory management and payroll paperwork in a timely manner; ensure all expenses are maintained within budgeted levels. Maintain the Pet Care Center's appearance according to Petco operational standards and safety procedures. Protect Petco pets and merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Ensure the Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security. Maintain the Pet Care Center's professional image, appearance, and cleanliness. Other Essential Duties
MODEL INSPIRING LEADERSHIP . Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth. PROMOTE SAFETY . Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. FOSTER A COLLABORATIVE CULTURE . Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and improve guest engagement, guest satisfaction and company image. Ensure a culture that values teamwork. PRIORITIZE TALENT DEVELOPMENT . Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Continue excellence in Petco's partners through developmental programs and leadership opportunities. Develop bench strength through internal training and external recruitment. ENGAGE AND BE PRESENT.
Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team to high standards within a fun working environment. Education and Experience In addition to a high school diploma or equivalent, demonstrate proficiency in basic business and finance acumen, analysis and problem-solving skills, and a strong focus on people development and guest service. Excellence in communication and computer skills are also required. Three or more years of management experience or the equivalent is required; previous retail management experience is preferred. A working knowledge of general business practices is desirable, as are strong organizational skills. A qualified applicant will possess an aptitude for strong customer service and the ability to instruct others. Must have professional appearance and demeanor and a keen interest in all kinds of animals. Must be licensed to operate a motor vehicle. Completion of PETCO Management Achievement Program Modules and internal management roles may be required for internal candidates. Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services. Work Environment
The majority of job duties are indoors, though occasional merchandise stocking, customer carry-outs, and bank deposits may require leaving the Pet Care Center briefly. This role involves bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. A limited amount of travel will be required. Contacts
This position has continuous contact with the general public at the Pet Care Center and related events, and regular contact with other departments, Distribution Centers, and Support Centers. Some external coordination may be required for merchandise returns, ordering parts, Pet Care Center repairs, vaccination clinics, events, and vendor meetings. #PetcoGM Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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