IMRI Technology & Engineering Solutions
IT Technical Support II
IMRI Technology & Engineering Solutions, Los Angeles, California, United States, 90079
IMRI has an opening in Los Angeles for an IT Technical Support II
Summary
The IT Technical Support II position provides Tier II technical assistance, following established procedures to troubleshoot, coordinate, and resolve systems or hardware-related incidents. Responsibilities include the initial analysis, diagnosis, and resolution of technical issues, ensuring reported production outages are communicated and resolved quickly. This role also manages staff onboarding and offboarding processes and provides helpdesk-related support across all IT functions for the Airport Development Group. Essential Job Duties
(include but are not limited to) Respond to incoming customer inquiries via email, helpdesk tickets, chat, or phone. Diagnose and troubleshoot system and hardware issues; document and escalate as needed. Analyze and determine severity, impact, and nature of reported outages/incidents. Submit service or application requests in Freshdesk, ServiceNow, and other IT tracking tools. Perform staff onboarding/offboarding, including account provisioning, hardware setup, and system access. Install, configure, and maintain hardware and software systems. Oversee deployments, relocations, and setup of staff workstations throughout the airport footprint. Provide IT support at division-wide sponsored events. Deliver on-the-job training to new IT staff and computer orientation to new employees. Collaborate and communicate clearly with team members to ensure efficient resolution of issues. Hardware & Infrastructure Experience
PC Hardware Troubleshooting: Skilled in diagnosing and resolving component failures (e.g., motherboards, power supplies, memory, storage devices). Proficient in hardware upgrades, replacements, and configurations. Installation, Configuration & Maintenance:
Windows OS (10, 11):
Proficient in installation, configuration, administration, patching, and driver updates. Microsoft Office 365 Suite:
Experienced in deploying, troubleshooting, and supporting Word, Excel, PowerPoint, Outlook, OneDrive, and Teams in both standalone and enterprise environments. Professional Experience & Qualifications 10+ years of IT technical support or related professional experience. Ability to lift at least 40 lbs. and support physical equipment setup. Strong organizational skills with ability to manage both short- and long-term tasks. Effective oral and written communication skills, including the ability to explain complex technical issues to non-technical users. Proven ability to work collaboratively in a team environment. Self-starter with a results-driven focus and the ability to take on additional responsibilities. Demonstrated experience managing data coordination and conversion projects. Education / Training Bachelor's degree in Computer Science, Information Technology, or related field preferred. Other Requirements / Notes May be required to work beyond standard hours or alternate shifts as needed. Must have access to a company vehicle or be willing to use a personal vehicle when required. Additional duties may be assigned based on business needs.
IMRI offers top-tier benefits that include: medical coverage through nationally recognized carriers, ancillary coverages, paid vacation and sick leave in compliance with all state and local laws, 401(k) with company match, company paid life insurance and LTD, and several additional voluntary coverages.
Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position.
EQUAL EMPLOYMENT OPPORTUNITY
EEO/Affirmative Action Statement and Non-Discrimination Policy IMRI is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In accordance with Title VII of the Civil Rights Act of 1964, Section 503 of the Rehabilitation Act of 1973, Vietnam Era Veteran's Readjustment Assistance Act of 1974 (VEVRAA), Americans with Disabilities) (ADA), and other federal, state, and local anti-discrimination laws, IMRI does not unlawfully discriminate against any person on the basis of race, color, religion, sex, national origin, ancestry, genetic information, age, marital status, sexual orientation, physical or mental disability, or status as a special disabled veteran or other veteran. IMRI will take affirmative action to assure equal opportunity for employment is provided with regard to all personnel actions. This is including but not limited to: recruitment, selection, compensation, benefits, training, promotion, demotion, layoff, termination and all other terms and conditions of employment.
The IT Technical Support II position provides Tier II technical assistance, following established procedures to troubleshoot, coordinate, and resolve systems or hardware-related incidents. Responsibilities include the initial analysis, diagnosis, and resolution of technical issues, ensuring reported production outages are communicated and resolved quickly. This role also manages staff onboarding and offboarding processes and provides helpdesk-related support across all IT functions for the Airport Development Group. Essential Job Duties
(include but are not limited to) Respond to incoming customer inquiries via email, helpdesk tickets, chat, or phone. Diagnose and troubleshoot system and hardware issues; document and escalate as needed. Analyze and determine severity, impact, and nature of reported outages/incidents. Submit service or application requests in Freshdesk, ServiceNow, and other IT tracking tools. Perform staff onboarding/offboarding, including account provisioning, hardware setup, and system access. Install, configure, and maintain hardware and software systems. Oversee deployments, relocations, and setup of staff workstations throughout the airport footprint. Provide IT support at division-wide sponsored events. Deliver on-the-job training to new IT staff and computer orientation to new employees. Collaborate and communicate clearly with team members to ensure efficient resolution of issues. Hardware & Infrastructure Experience
PC Hardware Troubleshooting: Skilled in diagnosing and resolving component failures (e.g., motherboards, power supplies, memory, storage devices). Proficient in hardware upgrades, replacements, and configurations. Installation, Configuration & Maintenance:
Windows OS (10, 11):
Proficient in installation, configuration, administration, patching, and driver updates. Microsoft Office 365 Suite:
Experienced in deploying, troubleshooting, and supporting Word, Excel, PowerPoint, Outlook, OneDrive, and Teams in both standalone and enterprise environments. Professional Experience & Qualifications 10+ years of IT technical support or related professional experience. Ability to lift at least 40 lbs. and support physical equipment setup. Strong organizational skills with ability to manage both short- and long-term tasks. Effective oral and written communication skills, including the ability to explain complex technical issues to non-technical users. Proven ability to work collaboratively in a team environment. Self-starter with a results-driven focus and the ability to take on additional responsibilities. Demonstrated experience managing data coordination and conversion projects. Education / Training Bachelor's degree in Computer Science, Information Technology, or related field preferred. Other Requirements / Notes May be required to work beyond standard hours or alternate shifts as needed. Must have access to a company vehicle or be willing to use a personal vehicle when required. Additional duties may be assigned based on business needs.
IMRI offers top-tier benefits that include: medical coverage through nationally recognized carriers, ancillary coverages, paid vacation and sick leave in compliance with all state and local laws, 401(k) with company match, company paid life insurance and LTD, and several additional voluntary coverages.
Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position.
EQUAL EMPLOYMENT OPPORTUNITY
EEO/Affirmative Action Statement and Non-Discrimination Policy IMRI is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In accordance with Title VII of the Civil Rights Act of 1964, Section 503 of the Rehabilitation Act of 1973, Vietnam Era Veteran's Readjustment Assistance Act of 1974 (VEVRAA), Americans with Disabilities) (ADA), and other federal, state, and local anti-discrimination laws, IMRI does not unlawfully discriminate against any person on the basis of race, color, religion, sex, national origin, ancestry, genetic information, age, marital status, sexual orientation, physical or mental disability, or status as a special disabled veteran or other veteran. IMRI will take affirmative action to assure equal opportunity for employment is provided with regard to all personnel actions. This is including but not limited to: recruitment, selection, compensation, benefits, training, promotion, demotion, layoff, termination and all other terms and conditions of employment.