Thunder
Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)
Thunder, San Francisco, California, United States, 94199
Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)
Note: This description has been refined for clarity and proper formatting. It is a contractor role and is fully remote where stated.
Overview Thunder is looking for an experienced Contractor to support current (and possible future) Amazon Connect and Salesforce Service Cloud Voice projects, as we continue to grow and scale. Our Solution Architects function as a liaison between client and the Thunder team, and lead the configuration of the solution, working in close partnership with the client engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever. Ideal candidates bring hands-on knowledge of Salesforce clouds—specifically Service Cloud Voice and Amazon Connect—to optimize existing Salesforce applications and implement new ones.
Responsibilities
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Evaluate client's business processes and identify opportunities for enhancement
Translate business requirements into functional specifications, business process and business requirement documents
Develop user stories and process diagrams to support the design and development of Salesforce solutions
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Document and assign needed technical work to be done on/offshore, while collaborating with developers to test and verify that solutions meet the business requirements
Help ensure quality deliverables
Required Qualifications
2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
2+ years of demonstrated hands-on configuration experience with Service Cloud Voice and Amazon Connect
Comfortable establishing credibility with key customer decision makers and influencers
Strong problem-solving and analytical skills
Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes
Ability to distill customers' strategic business requirements into product insights
Strong verbal/written communication and presentation skills, plus excellent listening skills
Eagerness to contribute to overall team expertise, standards, methodologies and practices
Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
Strong skills in data analysis and creating dashboards
Highly Preferred Certifications:
Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
Preferred Salesforce Certifications:
Advanced Administrator, Service Cloud Consultant
Contractor Status and Benefits Please note that this job posting is for a contractor role and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. You will be an independent contractor responsible for your own taxes and insurance. Discuss Thunder's contractor agreement terms during the Talent Screen. We may consider you for future full-time roles if those are a better fit.
Equal Opportunity Thunder is an Equal Opportunity employer. We recognize that many applicants may apply even if they do not meet all listed qualifications; we encourage you to apply if most of this description describes you. We are committed to inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies will be considered the property of Thunder, with no fee paid if the candidate is hired.
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Overview Thunder is looking for an experienced Contractor to support current (and possible future) Amazon Connect and Salesforce Service Cloud Voice projects, as we continue to grow and scale. Our Solution Architects function as a liaison between client and the Thunder team, and lead the configuration of the solution, working in close partnership with the client engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever. Ideal candidates bring hands-on knowledge of Salesforce clouds—specifically Service Cloud Voice and Amazon Connect—to optimize existing Salesforce applications and implement new ones.
Responsibilities
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Evaluate client's business processes and identify opportunities for enhancement
Translate business requirements into functional specifications, business process and business requirement documents
Develop user stories and process diagrams to support the design and development of Salesforce solutions
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Document and assign needed technical work to be done on/offshore, while collaborating with developers to test and verify that solutions meet the business requirements
Help ensure quality deliverables
Required Qualifications
2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
2+ years of demonstrated hands-on configuration experience with Service Cloud Voice and Amazon Connect
Comfortable establishing credibility with key customer decision makers and influencers
Strong problem-solving and analytical skills
Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes
Ability to distill customers' strategic business requirements into product insights
Strong verbal/written communication and presentation skills, plus excellent listening skills
Eagerness to contribute to overall team expertise, standards, methodologies and practices
Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
Strong skills in data analysis and creating dashboards
Highly Preferred Certifications:
Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
Preferred Salesforce Certifications:
Advanced Administrator, Service Cloud Consultant
Contractor Status and Benefits Please note that this job posting is for a contractor role and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. You will be an independent contractor responsible for your own taxes and insurance. Discuss Thunder's contractor agreement terms during the Talent Screen. We may consider you for future full-time roles if those are a better fit.
Equal Opportunity Thunder is an Equal Opportunity employer. We recognize that many applicants may apply even if they do not meet all listed qualifications; we encourage you to apply if most of this description describes you. We are committed to inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies will be considered the property of Thunder, with no fee paid if the candidate is hired.
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