Insight Global
Insight Global is hiring Tier 2/3 Helpdesk Support Technicians to provide technical support for a large federal office. This role requires strong troubleshooting skills, customer service, and familiarity with enterprise IT tools.
Responsibilities:
Provide support for Windows 10/11 and macOS systems
Manage Office 365, printers, and remote access tools
Resolve tickets using Jira, Zendesk, and ServiceNow
Support over 200 users in the D. C. office
Collaborate with onsite supervisor and participate in weekly team calls
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Qualifications: 24 years of helpdesk or desktop support experience Experience with enterprise ticketing systems Strong communication and customer service skills Prior government experience preferred Must hold or be eligible for Public Trust clearance
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Qualifications: 24 years of helpdesk or desktop support experience Experience with enterprise ticketing systems Strong communication and customer service skills Prior government experience preferred Must hold or be eligible for Public Trust clearance