Larkin Street Youth Services
Program Manager of Engagement and Community Center
Larkin Street Youth Services, San Francisco, California, United States, 94199
Program Manager of Engagement and Community Center
Program Manager of Engagement and Community Center
role at
Larkin Street Youth Services Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services. Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several sites across San Francisco. Working at Larkin Street means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all. For more information about us, visit www.larkinstreetyouth.org. What you’ll do
Under the guidance of the Program Director, the Program Manager of the ECC is responsible for the daily operations of the Engagement and Community Center (ECC) and acts as immediate supervisor for the front desk/lobby staff and case management services. The Program Manager leads staff, client and programmatic issues. This is a full-time position, eligible for full benefits. Your responsibilities Plan, coordinate, schedule, and supervise Front Desk Receptionist (2) and Case Management Staff (2).
Act as back up to Program Manager I during the absence.
Ensure high quality case management services and other program activities such as client groups facilitated by the case management team.
Coordinate and facilitate weekly client review and bi-weekly cross-departmental client review with ECC and Lark Inn Case Managers.
Ensure cross-communication within Larkin departments to improve client service; inform residential programs of incidents; support Collaborative Case Conferences to strengthen service delivery across Larkin Street programs working with the same client.
Adhere to program budgets and contractual requirements for client services.
Support program services within the milieu (e.g., crisis intervention and safety maintenance).
Contribute to the care and welfare of staff and clients.
Participate in and coordinate client re-entry meetings using restorative practices and behavioral health support.
Organize and attend weekly MOS (Modification of Services) meetings and update the MOS list for distribution to staff.
Prepare and submit the monthly State of the Union report.
Facilitate weekly staff meetings and coordinate professional development trainings as available and appropriate.
Represent the agency at community events or on behalf of the Director of Engagement Services, as needed.
Participate in On-Call rotation for program support.
Who you are You are passionate about the Larkin Street mission to end youth homelessness.
You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25, from diverse backgrounds.
You have experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.
You have prior leadership experience.
You are a self-starter and team player; colleagues describe you as collaborative and supportive.
You work well in a fast-paced environment.
You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.
You are willing to work holidays occasionally.
You are vaccinated against COVID-19.
The perks $75,000-$80,000 salary
Clipper Bay Pass – Commute for FREE
Choice of Kaiser and Sutter medical plans, plus dental and vision
Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays
403(b) retirement plan with employer matching
Flexible spending accounts for Healthcare and Dependent Care expenses
Life Insurance
Employee Assistance Program (EAP) for counseling services
Health Advocate Service
Paid Sabbatical following 5 and 10 years of employment
Larkin Street Youth Services is an equal opportunity employer. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
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Program Manager of Engagement and Community Center
role at
Larkin Street Youth Services Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services. Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several sites across San Francisco. Working at Larkin Street means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all. For more information about us, visit www.larkinstreetyouth.org. What you’ll do
Under the guidance of the Program Director, the Program Manager of the ECC is responsible for the daily operations of the Engagement and Community Center (ECC) and acts as immediate supervisor for the front desk/lobby staff and case management services. The Program Manager leads staff, client and programmatic issues. This is a full-time position, eligible for full benefits. Your responsibilities Plan, coordinate, schedule, and supervise Front Desk Receptionist (2) and Case Management Staff (2).
Act as back up to Program Manager I during the absence.
Ensure high quality case management services and other program activities such as client groups facilitated by the case management team.
Coordinate and facilitate weekly client review and bi-weekly cross-departmental client review with ECC and Lark Inn Case Managers.
Ensure cross-communication within Larkin departments to improve client service; inform residential programs of incidents; support Collaborative Case Conferences to strengthen service delivery across Larkin Street programs working with the same client.
Adhere to program budgets and contractual requirements for client services.
Support program services within the milieu (e.g., crisis intervention and safety maintenance).
Contribute to the care and welfare of staff and clients.
Participate in and coordinate client re-entry meetings using restorative practices and behavioral health support.
Organize and attend weekly MOS (Modification of Services) meetings and update the MOS list for distribution to staff.
Prepare and submit the monthly State of the Union report.
Facilitate weekly staff meetings and coordinate professional development trainings as available and appropriate.
Represent the agency at community events or on behalf of the Director of Engagement Services, as needed.
Participate in On-Call rotation for program support.
Who you are You are passionate about the Larkin Street mission to end youth homelessness.
You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25, from diverse backgrounds.
You have experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.
You have prior leadership experience.
You are a self-starter and team player; colleagues describe you as collaborative and supportive.
You work well in a fast-paced environment.
You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.
You are willing to work holidays occasionally.
You are vaccinated against COVID-19.
The perks $75,000-$80,000 salary
Clipper Bay Pass – Commute for FREE
Choice of Kaiser and Sutter medical plans, plus dental and vision
Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays
403(b) retirement plan with employer matching
Flexible spending accounts for Healthcare and Dependent Care expenses
Life Insurance
Employee Assistance Program (EAP) for counseling services
Health Advocate Service
Paid Sabbatical following 5 and 10 years of employment
Larkin Street Youth Services is an equal opportunity employer. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
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