Capstone Technology Resources, Inc. (Capstone)
Data Operations Lead (UX)
Capstone Technology Resources, Inc. (Capstone), San Francisco, California, United States, 94199
Overview
We are seeking a Data Operations Lead Contractor to optimize and mature our global SaaS client's data operations for CX Analytics digital data assets. This role balances hands-on technical delivery with strong communication and collaboration. Your primary focus is ensuring the proper documentation, definition, and ongoing refinement of the data models that underpin our key business measures and KPIs. You will partner with CX Analytics team members, UX Research, Service Design, engineering, and analytics teams to translate business needs and research findings into effective, trusted data assets—while also overseeing the development, quality, and flow of web analytics data pipelines from AWS Iceberg through to Snowflake and BI tools.
Key Responsibilities
Lead the documentation, definition, and governance of data models that support product- and business-critical KPIs
Work with CX Analytics team members to gather and translate analytics requirements into robust, actionable data products
Collaborate with UX Research and Service Design teams to align data models and insights, integrating qualitative and quantitative journey data into analytics assets
Guide and support the development of scalable ETL/ELT pipelines (in Airflow / Python / Snowflake procedures) that move and transform web clickstream data
Promote discovery and ad hoc analysis within Iceberg environments and ensure seamless reporting enablement from Snowflake and other BI tools
Champion clear communication, knowledge sharing, and documentation practices that expand access to meaningful analytics for all team members
Foster a "data as a product" culture that emphasizes structure, rigor, innovation, transparency, and high standards of data governance and quality
Experience / Qualifications
5–7 years of experience in data operations, data analytics, data engineering, or related roles within large-scale digital or customer analytics environments
Proven ability to document data models, govern analytic KPIs, and manage data assets with structure and rigor
Strong communication and collaboration skills, with a track record of partnership across business, product, technical, and UX Research teams
Experience designing and governing enterprise-scale data products and analytic assets (experience in AWS Iceberg, Snowflake, and Power BI is a plus)
Proficient in ETL/ELT pipeline development, with ability to guide, standardize, and improve data workflows and data quality practices
Proven ability to enable ad hoc and self-service analysis by documenting clear, reusable data assets
Excellent problem-solving and requirements-gathering skills, translating ambiguous business needs into structured data models
Ability to work effectively as a collaborative, high-impact resource within a lean, cross-functional team
Employment & Compensation Details
Contract duration: 5 months to start, with likely extensions or potential conversion
Work arrangement: Remote many days; client would like someone in the SF Bay Area for occasional meetings
Eligibility: Sorry, no 3rd parties, C2C, 1099, or visa holders; this is a full-time Capstone W2 employee from day 1
Hourly pay rate: $90.75 W2 per hour
Benefits: Capstone contributes $250/month toward medical premiums (employer plan options available, e.g., Blue Cross or Kaiser); dental plans and a Roth IRA are available. Sick leave in NJ is earned/available
Note: This posting includes standard job details and reflects our current needs. Any references to external job boards or unrelated listings have been omitted to focus on the role description and requirements.
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We are seeking a Data Operations Lead Contractor to optimize and mature our global SaaS client's data operations for CX Analytics digital data assets. This role balances hands-on technical delivery with strong communication and collaboration. Your primary focus is ensuring the proper documentation, definition, and ongoing refinement of the data models that underpin our key business measures and KPIs. You will partner with CX Analytics team members, UX Research, Service Design, engineering, and analytics teams to translate business needs and research findings into effective, trusted data assets—while also overseeing the development, quality, and flow of web analytics data pipelines from AWS Iceberg through to Snowflake and BI tools.
Key Responsibilities
Lead the documentation, definition, and governance of data models that support product- and business-critical KPIs
Work with CX Analytics team members to gather and translate analytics requirements into robust, actionable data products
Collaborate with UX Research and Service Design teams to align data models and insights, integrating qualitative and quantitative journey data into analytics assets
Guide and support the development of scalable ETL/ELT pipelines (in Airflow / Python / Snowflake procedures) that move and transform web clickstream data
Promote discovery and ad hoc analysis within Iceberg environments and ensure seamless reporting enablement from Snowflake and other BI tools
Champion clear communication, knowledge sharing, and documentation practices that expand access to meaningful analytics for all team members
Foster a "data as a product" culture that emphasizes structure, rigor, innovation, transparency, and high standards of data governance and quality
Experience / Qualifications
5–7 years of experience in data operations, data analytics, data engineering, or related roles within large-scale digital or customer analytics environments
Proven ability to document data models, govern analytic KPIs, and manage data assets with structure and rigor
Strong communication and collaboration skills, with a track record of partnership across business, product, technical, and UX Research teams
Experience designing and governing enterprise-scale data products and analytic assets (experience in AWS Iceberg, Snowflake, and Power BI is a plus)
Proficient in ETL/ELT pipeline development, with ability to guide, standardize, and improve data workflows and data quality practices
Proven ability to enable ad hoc and self-service analysis by documenting clear, reusable data assets
Excellent problem-solving and requirements-gathering skills, translating ambiguous business needs into structured data models
Ability to work effectively as a collaborative, high-impact resource within a lean, cross-functional team
Employment & Compensation Details
Contract duration: 5 months to start, with likely extensions or potential conversion
Work arrangement: Remote many days; client would like someone in the SF Bay Area for occasional meetings
Eligibility: Sorry, no 3rd parties, C2C, 1099, or visa holders; this is a full-time Capstone W2 employee from day 1
Hourly pay rate: $90.75 W2 per hour
Benefits: Capstone contributes $250/month toward medical premiums (employer plan options available, e.g., Blue Cross or Kaiser); dental plans and a Roth IRA are available. Sick leave in NJ is earned/available
Note: This posting includes standard job details and reflects our current needs. Any references to external job boards or unrelated listings have been omitted to focus on the role description and requirements.
#J-18808-Ljbffr