MHG Hotels, LLC
Overview
No matter whether a guest arrives weary from their travels or excited for a vacation, as a General Manager you and your team know what to do to make them feel at home. You will lead and inspire each team member to provide an exceptional guest experience and operate at a high level of excellence to show guests you genuinely care about the quality of their stay. Benefits Offered
Employee Referral Program Bonus Program Merit Increase Paid Vacation Flex Days 401k with Employer Contribution Medical, Dental, Vision Life Insurance Long-term/Short-term Disability Accident Insurance Critical Insurance Our General Managers makes a difference by
Being a Brand, guest, and associate champion Having a high level of integrity Driving results As General Manager, you will
Be responsible for all aspects of hotel operations, day-to-day staff management, and guests. Ensure compliance with SOPs, policies, procedures, and service standards. Handle guest complaints and oversee service recovery process. Manage budget and ensure revenue and guest satisfaction goals are met. Ensure all decisions are in the best interests of the hotel and ownership company. Develop short- and long-term strategic goals for performance improvement. Understand P&L statements and implement impactful strategies. Meet all report deadlines daily, weekly, and at month end. Work closely with the VP of Revenue Management and the VP of Sales to maximize room yield and hotel revenue. Oversee and manage all departments and work closely with department heads daily. Be responsible for occupational health, fire, and life safety. Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example. Advocate sound financial decisions to achieve goals, maximize revenue, and profitability. Encourage and build mutual trust, respect, and cooperation among team members. Serve as a role model to demonstrate appropriate behaviors. Strive to improve service performance. Communicate clear and consistent messages regarding processes throughout all departments. Develop specific goals and plans to prioritize, organize, and meet customer expectations daily. Identify developmental needs of others and provide coaching, mentoring, or other support to improve knowledge and skills. To be a successful General Manager, you need
A professional demeanor, a warm and welcoming personality, and the ability to engage easily with others. Be genuinely caring and compassionate with a desire to understand others. Natural instincts and insight for solving unclear issues and problems. Ability to drive revenue, profitability, and guest satisfaction. Build confidence and trust while communicating the right message at the right time. Comfortable conversing with individuals from diverse backgrounds and all organizational levels. Be direct yet tactful and considerate of the audience. Speak with clear, professional language; be direct yet tactful. Must be available to days, nights, weekends, and holidays; present a clean, professional appearance. Perform other reasonable duties as requested by the Vice President of Operations. Hotel management experience required; hospitality degree preferred. Minimum Requirements
To be a successful General Manager, you need to be able to stand, walk, and sit for extended periods. You must be able to read and visually verify information, and perform grasping and manipulating of objects. Move, lift, carry, push, and pull items weighing up to 25 pounds without assistance. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. We seek to attract and retain a high-performing and diverse workforce, and we respect employee differences to better serve our customers. If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Leave a message and a member of our Human Resources team will contact you within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com with “Applicant Accommodation” in the subject line. This phone number and email are for applicants requesting accommodation.
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No matter whether a guest arrives weary from their travels or excited for a vacation, as a General Manager you and your team know what to do to make them feel at home. You will lead and inspire each team member to provide an exceptional guest experience and operate at a high level of excellence to show guests you genuinely care about the quality of their stay. Benefits Offered
Employee Referral Program Bonus Program Merit Increase Paid Vacation Flex Days 401k with Employer Contribution Medical, Dental, Vision Life Insurance Long-term/Short-term Disability Accident Insurance Critical Insurance Our General Managers makes a difference by
Being a Brand, guest, and associate champion Having a high level of integrity Driving results As General Manager, you will
Be responsible for all aspects of hotel operations, day-to-day staff management, and guests. Ensure compliance with SOPs, policies, procedures, and service standards. Handle guest complaints and oversee service recovery process. Manage budget and ensure revenue and guest satisfaction goals are met. Ensure all decisions are in the best interests of the hotel and ownership company. Develop short- and long-term strategic goals for performance improvement. Understand P&L statements and implement impactful strategies. Meet all report deadlines daily, weekly, and at month end. Work closely with the VP of Revenue Management and the VP of Sales to maximize room yield and hotel revenue. Oversee and manage all departments and work closely with department heads daily. Be responsible for occupational health, fire, and life safety. Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example. Advocate sound financial decisions to achieve goals, maximize revenue, and profitability. Encourage and build mutual trust, respect, and cooperation among team members. Serve as a role model to demonstrate appropriate behaviors. Strive to improve service performance. Communicate clear and consistent messages regarding processes throughout all departments. Develop specific goals and plans to prioritize, organize, and meet customer expectations daily. Identify developmental needs of others and provide coaching, mentoring, or other support to improve knowledge and skills. To be a successful General Manager, you need
A professional demeanor, a warm and welcoming personality, and the ability to engage easily with others. Be genuinely caring and compassionate with a desire to understand others. Natural instincts and insight for solving unclear issues and problems. Ability to drive revenue, profitability, and guest satisfaction. Build confidence and trust while communicating the right message at the right time. Comfortable conversing with individuals from diverse backgrounds and all organizational levels. Be direct yet tactful and considerate of the audience. Speak with clear, professional language; be direct yet tactful. Must be available to days, nights, weekends, and holidays; present a clean, professional appearance. Perform other reasonable duties as requested by the Vice President of Operations. Hotel management experience required; hospitality degree preferred. Minimum Requirements
To be a successful General Manager, you need to be able to stand, walk, and sit for extended periods. You must be able to read and visually verify information, and perform grasping and manipulating of objects. Move, lift, carry, push, and pull items weighing up to 25 pounds without assistance. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. We seek to attract and retain a high-performing and diverse workforce, and we respect employee differences to better serve our customers. If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Leave a message and a member of our Human Resources team will contact you within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com with “Applicant Accommodation” in the subject line. This phone number and email are for applicants requesting accommodation.
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