The Rundown AI, Inc.
Enterprise Customer Success Manager
The Rundown AI, Inc., San Francisco, California, United States, 94199
Overview
SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data infrastructure. We provide cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. Our platform unifies the management of all teams, vendors, and data in one place and is highly regarded by customers, including being listed as the highest-ranked platform on G2.
Role: We are looking for an Enterprise Customer Success Manager based in San Francisco to manage relationships with our most important customers. You will be the first hire on the CSM team in the Bay Area and will work in the Generative AI, computer vision (CV), and natural language processing (NLP) domains.
Reporting to the Head of Customer Success, you will own a portfolio of Enterprise customers, helping them extract maximum value from the SuperAnnotate solutions. You will develop a deep understanding of each customer’s business and use cases, clearly articulating SuperAnnotate’s value proposition to meet the customer’s desired outcomes.
This is a hybrid role, with the expectation of working 2-3 days per week in our San Francisco office.
Responsibilities
Build and maintain strong, long-lasting relationships with Enterprise customers, acting as their trusted advisor and primary point of contact across the entire customer lifecycle
Drive adoption and utilization of our products, providing best practices, training, and ongoing support to help customers achieve maximum value
Work closely with customers to understand their business objectives and provide strategic guidance on how our solutions can help achieve those goals
Manage the renewal process and identify opportunities for upselling products or services based on customer needs
Prepare and lead key customer meetings such as kick-offs, QBRs and renewals
Coordinate cross-departmentally with Sales, Finance, Product and Marketing
What Is Needed To Get Started
A minimum of 5 years of experience in Enterprise customer success, technical account management, or client relationship management roles
Experience in B2B SaaS software
Experience in AI solutions, including a basic understanding of Generative AI
Bachelor’s degree in Business, Marketing, Computer Science, or a related field
Legally authorized to work in the US, without a need for Visa sponsorship
Preferred Qualifications
Project Management, problem-solving, analytic and storytelling skills
Strong written and oral presentation skills, engaging business or technical stakeholders
What you\'ll have with us
Attractive base salary with significant stock options offering an ownership stake in the company’s success
Comprehensive health, dental, and vision insurance plans
401(k) retirement plan
Flexible paid time off, holidays, and parental leave policies
Opportunity to shape the future of a cutting-edge technology company
Access to ongoing training and professional development opportunities
Referral Program
Equal Opportunity We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.
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Role: We are looking for an Enterprise Customer Success Manager based in San Francisco to manage relationships with our most important customers. You will be the first hire on the CSM team in the Bay Area and will work in the Generative AI, computer vision (CV), and natural language processing (NLP) domains.
Reporting to the Head of Customer Success, you will own a portfolio of Enterprise customers, helping them extract maximum value from the SuperAnnotate solutions. You will develop a deep understanding of each customer’s business and use cases, clearly articulating SuperAnnotate’s value proposition to meet the customer’s desired outcomes.
This is a hybrid role, with the expectation of working 2-3 days per week in our San Francisco office.
Responsibilities
Build and maintain strong, long-lasting relationships with Enterprise customers, acting as their trusted advisor and primary point of contact across the entire customer lifecycle
Drive adoption and utilization of our products, providing best practices, training, and ongoing support to help customers achieve maximum value
Work closely with customers to understand their business objectives and provide strategic guidance on how our solutions can help achieve those goals
Manage the renewal process and identify opportunities for upselling products or services based on customer needs
Prepare and lead key customer meetings such as kick-offs, QBRs and renewals
Coordinate cross-departmentally with Sales, Finance, Product and Marketing
What Is Needed To Get Started
A minimum of 5 years of experience in Enterprise customer success, technical account management, or client relationship management roles
Experience in B2B SaaS software
Experience in AI solutions, including a basic understanding of Generative AI
Bachelor’s degree in Business, Marketing, Computer Science, or a related field
Legally authorized to work in the US, without a need for Visa sponsorship
Preferred Qualifications
Project Management, problem-solving, analytic and storytelling skills
Strong written and oral presentation skills, engaging business or technical stakeholders
What you\'ll have with us
Attractive base salary with significant stock options offering an ownership stake in the company’s success
Comprehensive health, dental, and vision insurance plans
401(k) retirement plan
Flexible paid time off, holidays, and parental leave policies
Opportunity to shape the future of a cutting-edge technology company
Access to ongoing training and professional development opportunities
Referral Program
Equal Opportunity We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.
#J-18808-Ljbffr