Dealer Aftersales Support Specialist Job at Segway Navimow in New Hampshire

Position Overview

The Dealer Aftersales Support Specialist will act as one of the main contact for U.S. dealerships on all aftersales matters. This role combines technical expertise with strong communication skills, ensuring dealer partners receive timely support, training, and operational guidance. The individual will help manage dealer aftersales operations, resolve escalated technical issues, and contribute to continuous improvement of the dealer support system.

Key Responsibilities

• Serve as the main point of contact for dealership shops regarding technical inquiries and service-related issues.
• Provide timely and effective troubleshooting support, escalating complex cases when necessary.
• Develop, deliver, and maintain ongoing technical and operational training for dealership staff (in-person, virtual, or hybrid).
• Monitor and support dealer aftersales operations, ensuring compliance with service standards and processes.
• Track, log, and analyze dealer service requests to identify common issues and improvement opportunities.
• Collaborate with HQ teams to provide feedback on recurring product issues and service needs.
• Assist in building scalable aftersales processes to support growing dealer networks.
• Support dealer onboarding from an aftersales perspective, ensuring readiness for customer service delivery.

Qualifications & Skills

• Bachelor’s degree in Engineering, Business, or related field; equivalent technical experience considered.
• 3 years of experience in technical support, aftersales, or dealer network management (preferably in consumer electronics, outdoor power equipment, or smart appliances).
• Strong technical troubleshooting and problem-solving skills.
• Experience delivering training programs (technical, product, or process).
• Excellent communication and interpersonal skills to work effectively with dealerships and HQ.
• Familiarity with CRM/service platforms (e.g., Zendesk, Salesforce) is a plus.
• Willingness to travel within the U.S. to support dealer visits, training, and events.
• Self-starter with strong organizational skills and ability to work independently.