LHH Recruitment Solutions
Direct Loan Processor | Sacramento, Ca
LHH Recruitment Solutions, Sacramento, California, United States, 95828
Job Title:
Direct Loan Processor Specialist I Schedule:
Monday - Friday, 9:00 AM - 6:00 PM (On-site) Pay:
$22 per hour Location: Sacramento, Ca General Description
The Direct Loan Processor Specialist I is responsible for providing prompt, efficient, and accurate service throughout the consumer loan process-from application through funding. This role requires managing a high volume of inbound and outbound consumer loan-related calls while maintaining accuracy and exceptional customer service.
You will work closely with internal teams to support complex loan questions, escalations, and documentation, while ensuring compliance with state and federal regulations. Strong communication, multi-tasking, and problem-solving skills are essential for success in this fast-paced environment. Key Responsibilities Manage a high volume of inbound and outbound loan-related calls while processing applications.
Deliver outstanding customer service by actively listening, responding with empathy, and resolving inquiries.
Analyze financial data, collect required documentation, and prepare accurate loan documents.
Verify DMV documentation to record liens on loan collateral.
Audit loan files and related documents for compliance, accuracy, and authenticity.
Collaborate across departments to ensure timely and accurate loan processing.
Identify and mitigate potential fraud, suspicious activity, or identity theft.
Conduct member interviews, review proof of income, and ensure loan conditions are met for funding.
Prepare and distribute approved loan documents.
Communicate professionally via phone, email, chat, and video conferencing.
Support escalated calls and assist with department inquiries as needed.
Continuously develop skills to improve processes and departmental performance.
Qualifications High school diploma or equivalent (college coursework preferred).
Minimum 3 years of experience in a fast-paced call center or loan processing environment.
Strong multi-tasking skills with excellent attention to detail and accuracy.
Exceptional verbal and written communication skills.
Ability to remain calm and professional under pressure while handling high call volumes.
Proficiency with Microsoft Office and ability to quickly learn loan processing systems.
Knowledge of consumer loans (auto and personal loans preferred).
Experience with DMV titling and lien filing is a plus.
Strong organizational skills to balance multiple tasks simultaneously.
Commitment to compliance, accuracy, and providing a positive customer experience.
Pay Details:
$22.00 per hour
Search managed by:
Brandie Bowen
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Direct Loan Processor Specialist I Schedule:
Monday - Friday, 9:00 AM - 6:00 PM (On-site) Pay:
$22 per hour Location: Sacramento, Ca General Description
The Direct Loan Processor Specialist I is responsible for providing prompt, efficient, and accurate service throughout the consumer loan process-from application through funding. This role requires managing a high volume of inbound and outbound consumer loan-related calls while maintaining accuracy and exceptional customer service.
You will work closely with internal teams to support complex loan questions, escalations, and documentation, while ensuring compliance with state and federal regulations. Strong communication, multi-tasking, and problem-solving skills are essential for success in this fast-paced environment. Key Responsibilities Manage a high volume of inbound and outbound loan-related calls while processing applications.
Deliver outstanding customer service by actively listening, responding with empathy, and resolving inquiries.
Analyze financial data, collect required documentation, and prepare accurate loan documents.
Verify DMV documentation to record liens on loan collateral.
Audit loan files and related documents for compliance, accuracy, and authenticity.
Collaborate across departments to ensure timely and accurate loan processing.
Identify and mitigate potential fraud, suspicious activity, or identity theft.
Conduct member interviews, review proof of income, and ensure loan conditions are met for funding.
Prepare and distribute approved loan documents.
Communicate professionally via phone, email, chat, and video conferencing.
Support escalated calls and assist with department inquiries as needed.
Continuously develop skills to improve processes and departmental performance.
Qualifications High school diploma or equivalent (college coursework preferred).
Minimum 3 years of experience in a fast-paced call center or loan processing environment.
Strong multi-tasking skills with excellent attention to detail and accuracy.
Exceptional verbal and written communication skills.
Ability to remain calm and professional under pressure while handling high call volumes.
Proficiency with Microsoft Office and ability to quickly learn loan processing systems.
Knowledge of consumer loans (auto and personal loans preferred).
Experience with DMV titling and lien filing is a plus.
Strong organizational skills to balance multiple tasks simultaneously.
Commitment to compliance, accuracy, and providing a positive customer experience.
Pay Details:
$22.00 per hour
Search managed by:
Brandie Bowen
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.