Indotronix International Corporation
Customer Support Associate | Albany, New York, United States
Customer Support Associate
Payrate: $33 - 36/hr on W2
Duration: ASAP - 3/31/2027
Full Time: 40 Hours/Week
Location: Albany - Hybrid. The project is currently 100% remote but could be moved to hybrid at any time. Therefore, local applicants ONLY will be considered.
Job Duties:
Handling e-mails and incoming/outbound call to assist the users conscientiously. Investigating user reported issues to determine root cause and full scope of incident. Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations Aid in reviewing use of systems, ensuring individual and organization compliance with program policies. Responsible for user-facing communications and reviewing training materials for accuracy. Job Qualifications:
Bachelor's Degree 3 years of relevant experience Equivalent combination of advanced education, training, and experience will be considered. Required Skills:
Strong customer service skills with prior experience working on a help desk Experience in healthcare, Medicaid, and Long-Term Care preferred. Proficient with Microsoft Office Suite. Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.
Customer Support Associate
Payrate: $33 - 36/hr on W2
Duration: ASAP - 3/31/2027
Full Time: 40 Hours/Week
Location: Albany - Hybrid. The project is currently 100% remote but could be moved to hybrid at any time. Therefore, local applicants ONLY will be considered.
Job Duties:
Handling e-mails and incoming/outbound call to assist the users conscientiously. Investigating user reported issues to determine root cause and full scope of incident. Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations Aid in reviewing use of systems, ensuring individual and organization compliance with program policies. Responsible for user-facing communications and reviewing training materials for accuracy. Job Qualifications:
Bachelor's Degree 3 years of relevant experience Equivalent combination of advanced education, training, and experience will be considered. Required Skills:
Strong customer service skills with prior experience working on a help desk Experience in healthcare, Medicaid, and Long-Term Care preferred. Proficient with Microsoft Office Suite. Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.