Administrative Office Assistant Job at Scripture Union USA in Stratford

Overview

The Office Administrative Assistant provides vital support to our organization’s daily operations. As the first line of contact for phone calls and donation processing, this role ensures excellent customer service and accurate record-keeping. Working closely with multiple departments in a small team environment, the Administrative Assistant performs a variety of administrative tasks to support the smooth functioning of the ministry. This position is a primary point of contact with members and donors, and ensures the timely, accurate processing of all financial transactions from membership, donations, and orders.

Working Conditions

This position requires on-site work for 25 hours per week.

Location: Phoenixville, PA

Salary: $50,000 - $60,000 per year

Key Responsibilities

• Serve as the first point of contact for incoming phone calls; respond to member services and general inquiries or route to appropriate staff
• Provide courteous and timely communication to donors, customers, and ministry partners
• Maintain and update email templates and response protocols as needed
• Accurately process incoming donations (online, mail, credit card and phone) in the donor database
• Support data integrity by maintaining accurate records

Administrative Support

• Assist various departments (development, programs, communications, etc.) with administrative tasks such as data entry, mailings, scheduling, research or event prep
• Help maintain an organized and efficient office environment
• Support with filing, scanning, and document management

Qualifications

• Prior experience in an administrative or office support role
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning donor database software
• Ability to handle confidential information with discretion
• A team player with a service-oriented attitude
• Alignment with the mission and values of Scripture Union-USA

Preferred Qualifications

• Experience in nonprofit or ministry settings
• Familiarity with donor database systems (e.g., Bloomerang, DonorPerfect, Salesforce, or similar)