Ross Stores, Inc. is hiring: Retail Associate in San Antonio

Overview

Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience opportunities aligned with Ross’s focus on growth, learning, and community.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate will be engaged in these tasks during all working hours and may perform a range of functions in all areas of the Store as business needs require. Additional tasks may be assigned to achieve Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear to emergency exits; reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; friendly and professional at all times; recognizes fellow Associates through Company recognition programs.
• Assists Customers as needed — register-trained, helps with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, smiles, and says "hello"; thanks customers at the register.
• Provides prompt and efficient responses to Customers; responds to Customer Service calls; handles issues courteously and with leadership involvement when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks to maintain store, customer, and Team areas (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high-touch areas).
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily sizing and recovery to ensure a neat, clean, and organized store and well-maintained merchandise presentation.
• Expedites newly received merchandise to the sales floor, merchandises items per guidelines, and maintains brand name familiarity to assist Customers.
• Understands Loss Prevention Awareness, MOS policies, and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; demonstrates integrity and honesty as a Ross representative.
• Follows MOS policies, proper processing, and communicates with Store Leadership for disposals.
• Follows all cash, check, charge card, refunds, voids, and offline procedures; maintains accuracy with tenders.
• Demonstrates urgency to perform duties efficiently and aligns with Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all Store equipment, including PDTs, registers and PCs as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of primary duties and responsibilities. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, and other protected categories.