Retail Sales Associate Job at Brilliant Earth in Dallas

Overview

Retail Sales Associate - Dallas, TX

Our Retail Sales Associates / Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant here.

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location.

What You’ll Do

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You’re clear and concise in person, by email, or by chat.
• Master of Collaboration. You’re a team player who believes in working together to transform the jewelry industry.

What We Offer

• Career Growth. Regular 1-1’s, training opportunities, and a 360 review process to create growth pathways.
• Set Schedule. Consistent weekly hours and 2 consecutive days off.
• Diverse, mission-minded team. Commitment to a transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account. Reimbursements for eligible wellness expenses.
• Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.
• Employee Discounts. Generous discount on Brilliant Earth jewelry.
• Sales Incentive Programs. Quarterly bonuses for targets and tie-ins for top performers.
• Mental Wellness Perks. Access to mental health resources and 24/7 counseling via EAP.
• Giving Back and Volunteer Opportunities. Team volunteering and local initiatives.
• Medical, Dental, and Vision. Multiple plans with employer contributions, first-day eligibility considerations.
• 401k match. Generous employer match.
• Paid Time Off. 3 weeks of PTO in the first year.
• Parental Leave. Paid parental leave for new family additions.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are a hard-working team that welcomes challenges and rises to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we are seeking bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth values diversity and inclusion. We are committed to equal employment opportunities and a hiring process free of harassment or discrimination. If you need assistance or a reasonable accommodation during the application or interview process, please contact accommodations@brilliantearth.com.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail Luxury Goods and Jewelry
• Retail Apparel and Fashion
• Retail

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