Receptionist Job at Locs of love LLC in Ferndale

To ensure success as a salon receptionist, you should possess excellent organizational and marketing skills. A top-notch salon receptionist should be able to remain calm in stressful situations and provide excellent customer service and support. Experience with Phorest scheduling, Shopify & Square platforms are a plus.

Salon Front Desk Responsibilities:

• Greeting and welcoming customers and team members in a friendly and professional manner.
• Tending to customer needs, inquiries, and complaints.
• Informing Stylist about customer appointments and requirements.
• Managing phone calls & emails
• Processing bookings and cancellations, and managing appointment schedules.
• Ensuring that the salon floor is kept clean and professional.
• Assisting with marketing and sales by providing customers with information on promotions and new products and services.
• Processing transactions and issuing receipts.
• Performing administrative tasks such as filing, updating records, and logging transactions.
• Upselling Locs of Love Products to clients
• Assisting with salon upkeep to ensure a successful and efficient day. Washing and folding laundry, cleaning stylist tools etc.
• Having a social media presence when required

Wage Increase Breakdown – Front Desk Concierge

Starting Rate (Training Period):

• $12.50/hour
• Duration: First 30 days (Training)
• This is part of the 90-day probationary period.

Post-Training (Still in Probation):

• $14.00/hour
• Duration: Day 31 through Day 90
• Employee remains in probationary period until 90 days is completed.

After Probation (90 Days Completed):

• $15.00/hour
• Starts immediately after successful completion of the 90-day probationary period.

6-Month Mark:

• $16.00/hour
• Increase of $1.00 after six months of employment.

1-Year Mark (Cap):

• $17.00/hour
• Final $1.00 increase at 12 months of employment.
• This is the cap rate for the position.

Summary Path:

$12.50 → $14.00 → $15.00 → $16.00 → $17.00

(all achieved within the first year, capped at $17/hr)