Yakima Valley Farm Workers Clinic

Pharmacy Call Center Agent Job at Yakima Valley Farm Workers Clinic in Yakima

Yakima Valley Farm Workers Clinic, Yakima, WA, United States, 98903

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Overview

Join our team as a Pharmacy Call Center Agent at our Central Fill Pharmacy in Yakima, WA. This is a full-time, non-exempt position with no relocation offered. Employee ID: 15074.

Yakima Valley Farm Workers Clinic is a healthcare organization dedicated to serving migrant farmworkers and our communities. We offer a holistic model across 40+ clinics with services including medical, dental, pharmacy, nutritional counseling, behavioral health, and more.

Our mission is to transform communities through compassionate, individualized care and to promote inclusivity as part of equal-opportunity employment.

What We Offer

$18.47-$22.62/hour DOE with potential higher compensation for highly experienced candidates
Additional pay for bilingual skills
100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
Profit sharing and 403(b) retirement plan
Generous PTO, 8 paid holidays, and more

What You’ll Do

Handle incoming and outgoing non-professional level phone inquiries and transfer calls to appropriate staff
Update patient demographic information in the Electronic Medical Record (EMR)
Respond to inquiries and provide information such as business hours, delivery services, price information, prescription status, and refill availability
Ensure that all newly enrolled mail-order patients have been completely and successfully signed up
Actively promote and educate patients on all pharmacy services, including mail order and auto-refill
Complete third-party rebilling processes, including contacting insurance companies for authorization
May perform Lead duties as liaison between staff and direct supervisor; manage breaks, lunches, sick calls, and overtime; provide training and perform quality audits as directed
Perform other duties as assigned

Qualifications

High School Diploma or GED
One year of pharmacy assistant, office, administrative, patient care, call center, or customer service experience
Pharmacy Assistant state registration within 60 days of employment
Bilingual (English/Spanish) required at a proficient level
Knowledge of medical billing and terminology preferred
Effective communication and customer relations, conflict resolution, and teamwork
Adaptability in a fast-paced environment, multitasking, attention to detail, and basic 10-key proficiency
Basic proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Drug testing: This position requires testing for controlled substances before employment and ongoing testing throughout employment.

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