DC Department of Employment Services is hiring: Call Center Manager in Washingto

Join to apply for the Call Center Manager role at DC Department of Employment Services.

Overview

The position is located in the Department of Employment Services (DOES), Office of Customer Experience. The Department of Employment Services (DOES) mission is to connect District residents, job seekers, and employers to opportunities and resources that empower fair, safe, effective working communities.

Base pay range

$99,513.00/yr - $139,318.00/yr

DC Department of Employment Services provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Duties and Responsibilities

• Plans, organizes, and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program. Establishes and manages long- and short-term program goals; develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives.
• Develops, implements, and maintains procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services; assists in the identification, development, and implementation of departmental goals, objectives, policies, and priorities; assists in the determination of resource allocation and levels of service according to established policies; plans and writes grant applications and manages grant-funded projects.

Qualifications and Education

Specialized experience: this position requires one (1) year of specialized experience equivalent to the next lowest grade level (e.g., if the position is a grade 12, the next lowest grade is grade 11 or equivalent) in the District of Columbia government.

Apply at careers.dc.gov Job ID 30298

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management, Customer Service, and Administrative

Industries

• Government Administration

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