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Aleron

Call Center Representative Job at Aleron in Town of Texas

Aleron, Town of Texas, WI, United States

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Acara Solutions is seeking a Call Center Representative to join our client on a Full Time Direct Hire opportunity available in Magnolia, TX. 77354

Paid holidays and PTO

Key Responsibilities:

  • Handle inbound/outbound calls and assist with billing, service setup, and account inquiries
  • Guide customers through services, troubleshoot issues, and log interactions
  • De-escalate issues and provide professional, empathetic support
  • Coordinate with internal teams and escalate when necessary
  • Stay up to date on company products, systems, and processes
Job Requirements

Preferred Qualifications:

  • Strong verbal, written, and active listening skills
  • Professional under pressure with high-volume call experience
  • Organized, detail-oriented, and able to multitask
  • Proficient with basic computer systems and CRM tools
  • Quick to adapt and remain calm in high-stress situations
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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