Call Center Representative Job at Hoskinson Health & Wellness Clinic in Gillette

Responsibilities

• Deliver outstanding customer service to patients through inbound and outbound calls, addressing their inquiries, concerns, and requests in a professional and empathetic manner.
• Assist patients in scheduling appointments with healthcare providers, ensuring accuracy and efficiency in booking appointments based on availability and patient preferences.
• Educate patients on clinic procedures, services offered, insurance coverage, and any necessary pre-appointment instructions to ensure a smooth and seamless experience.
• Listen attentively to patient concerns and proactively work to resolve issues, escalating complex matters to appropriate personnel when necessary to ensure prompt resolution.
• Accurately input patient information, appointment details, and interactions into the clinic's database system, maintaining thorough and organized records for future reference.
• Conduct follow-up calls with patients to gather feedback on their experience, address any outstanding concerns, and ensure patient satisfaction with the services received.
• Collaborate effectively with other members of the clinic staff, including healthcare providers, administrative personnel, and other support staff, to coordinate patient care and support efforts.
• Ensure compliance with all relevant healthcare regulations, patient privacy laws (HIPAA), and clinic policies and procedures in handling patient information and interactions.
• Other duties as assigned.

Education/Certifications/Licenses

• High school diploma or equivalent.
• CMA certification through an accredited certified medical assistant program preferred

Experience

• 3 + years of medical assistant experience preferred
• Call center experience is a plus.

Required Skills/Abilities

• Physical, sensory, and cognitive abilities sufficient to perform essential functions.
• Good interpersonal and written and verbal communication skills.
• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Knowledge of insurance verification and medical billing processes.
• Understanding of patient privacy laws, such as HIPAA.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced, high-stress environment.

Benefits

• Health Insurance**: The company covers 100% of health insurance premiums, including medical, dental, vision, STD, LTD, and Life Insurance coverage.
• Supplemental Insurance**: Employees have voluntary access to additional policies such as hospital, cancer coverage, accident insurance, and voluntary life through a supplemental provider.
• Retirement Benefits**: Enjoy a generous retirement plan with a competitive company match---no waiting period required!
• PTO**: Benefit from generous PTO policy.
• Professional Development**: Hosbrew supports the professional growth of all employees by offering assistance for continuing or additional education with HR approval

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care

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